It's taken over a year to write this review. That's how traumatic losing a pet can be. Heartland…read morewas the best. They showed up in an SUV that resembled a small hearse and came in with a stretcher and blankets to carry out our puppy.

I've had two hamsters cremated with them. They are super consistent, reliable, and caring.read more

I cannot say enough about using this company. My father passed away and am so glad I found them…read more They were caring and so helpful going well above and beyond. It was surprising how insensitive other places were when I called them inquiring about services. I can honestly say they made this process so much easier for me. I haven't even gotten to talk about the price!! So much less expensive than others and they didn't nickel a dime me either. My father was a veteran and they coordinated everything for me at no extra charge while other companies wanted an additional fee. They responded quickly my questions and even managed to get me prayer cards that I forgot all about the day of! I've referred them to others and would highly recommend them.

I lost my mother in January and had to find a mortuary late at night as the hospital refuse to…read morewait. To my surprise, I was able to reach someone at Metro and was able to set up services quickly. They were very compassionate, understanding, and patient. I was able to reach someone on demand and assisted me with every step. One may think that all mortuary companies are the same. I can assure you not, as when I called another mortuary company the receptionist was very rude and disrespectful. That was not the case with MetroEast. They made the process very easy that alleviated some of the stress I felt losing my mother. Thank you, Metro. I will highly recommend this company.

Sadly, my experience at VSS was filled with tears and heartbreak but the staff and their vets are…read morethe best, most compassionate people I have ever dealt with. Our 12-year-old corgi, Miss Marley, all of a sudden started nonstop vomiting and would not eat. We took her to her normal vet, they ran some blood tests, x-rays, and got some fluids in her but she did not improve. That was when we were recommended to come here. She stayed the night, got more fluids and other meds and they did more imaging. They couldn't quite figure out what was truly wrong with her without aspirating her liver but we said no since the vet was worried about her not clotting. He suspected she had lymphoma but could not confirm. We proceeded with the best course of action he recommended but sadly, she did not improve. She stayed at VSS for 2 nights and 3 days and we visited her every day. Sadly, on the last day she did not seem herself and still would not eat and we had to make the difficult decision to let her go. It was so heartbreaking but the staff allowed us as much time as we wanted to say goodbye and to be with her one last time. They took care of everything while we were in the privacy of one of the rooms so we only had to leave the building after. I am very grateful to the 2 vets (Doctors Sutton and Sherman) and the many wonderful staff who took great care of our girl and were so respectful to us during her end of life stage. It was so sudden and I still struggle while I write this review. If you need a specialist for your fur babies, one with caring professionals, this place is one of the best.

My dog had a mass in her stomach. I took her to her primary care vet and he gave us an emergency…read morereferral to VSS. I called to make an appointment, left a voicemail and filled out an online account. No response. I told my vet I hadn't gotten a response, so they called and said it was an emergency referral. We were then put on a waitlist. A few weeks later, they had an opening, which we eagerly booked. We went, and they concurred with my vet's insight to run more tests, but stated they didn't have time that day to do the tests and told us to come back a few days later. They emphasized that we needed to come in early in the morning so they would have time to actually run tests on her. We booked the first appointment opening they had for us and came on time. My dog's mass ruptured the very next day, a few days before her second appointment with VSS, weeks after we received the emergency referral from her primary care vet. She passed away before we could even get the tests done. This was an emergency referral and we were pushed around and dismissed. This was not treated like an emergency by VSS. We left a voicemail telling VSS what happened so we wouldn't be charged for missing an appointment (sent to voicemail again) and they didn't even have the decency to call us back. I am obviously heartbroken about the loss of my girl, but to see the lack of care, urgency, and empathy by this facility was so disheartening. She died back in March, and I was hesitant to say anything, but I think others should know our experience here. I will never trust my animals here in the future

I was very impressed with how easy it was to pre-plan my funeral…read more Eric listened to what I wanted and helped my daughters and myself achieve my vision.

I would definitely recommend them! Some of the nicest people in Wentzvillle Missouri!read more

Finally, a success story! I've been eagerly awaiting the day I found a dog and would take one home…read more I checked the website before I left to make sure the one I wanted to see was still there and he was. It had been several months since I was here last and I couldn't remember what the protocol was for visits. Once I got inside, the man at the desk told me I could look around and then fill out a form about the one(s) I was interested in. When you first walk in, the cat wing is on left near the front desk; there's two hallways with dogs on the left, and the puppies and critters are on the right. I heard straight to the puppies, took one peek at him, and immediately went to the front to fill out the paperwork. After what seemed like a while, I was granted my visit. He took to me right away and I knew I was going to take him home. After the woman came here in to finalize the paperwork, she told me to go to the front to finalize his pet insurance. Things got a little chaotic because as I was in the middle of finishing his insurance, I was called by the other side to finalize his paperwork. We got everything straightened out, but it'd be nice if a better system were in place. Regardless, I finally got the puppy I wanted and was pleased with the service.

I had the pleasure of speaking with Elise this morning when I called to schedule appointments for…read moremy 2 cats. She was beyond helpful and patient, as well as so friendly and informative!:) Thank you for making my experience wonderful!

Had a terrible experience. They will get you for every penny they can. Treatment plan made my pet's…read morecondition worse. Very difficult getting time to talk to vet and ask questions. You have to pay more to see vet (not just techs) for consultation time. Odd place with bad vibes.

After a cancer diagnosis from our regular vet, palliative care was recommended for our 11 year old…read moreboxer. We chose to try the holistic route, and 6 months later, she is happy, seems healthy, is active, and is so alert. Southside Animal Clinic has been such a blessing!

Pitman Funeral Home recently handled the services for a close family friend and did an outstanding…read morejob. The staff was thoughtful, professional and most of all genuine. The family was extremely pleased with the compassion and care received. They exceeded expectations--truly making a big difference during such a difficult time.

We held my mom's memorial service and cremation at Pitman in Wentzville…read more Kevin Scego the arranger and was very helpful and professional. However, the day of service the TV in the visitation room went out. I had worked all week going through pictures for a DVD for the viewing. The attendant told me they would work on getting it fixed. So after about 10 minutes of no video or music and a lot of people there. I looked for him and he was standing outside the room, I was upset first of all because I just lost my mother and told him we needed the TV to work, that people came to see memories of her, his response was Well, that's not the only reason they came, in a very condescending rude tone. I was shocked at his response as was all that heard it. 3 people told me that it was the most unprofessional thing they've ever seen. They eventually moved us all into another room. Everything had to be moved which was quite disruptive and upsetting. I understand things go wrong, but his attitude and comments were unacceptable. When I returned later on to pick up her death certificates I wanted to lodge my complaint and he was the only one there to talk to me. After I said how unprofessional and rude I thought it was, he said Well, you got snarky with me. I was shocked at his response. I was distraught and grieving the loss of my mother. Surely in this profession he should know how to be compassionate.