I had to wait for about 20 minutes longer than my schedule appointment time. They do cleaning in a very different way than other dentists (even other Lovett locations that I've been to). I just did one cleaning and then they ask me to come back for another cleaning in a couple weeks. I thought it was strange that I had to do one cleaning and then another deep cleaning session. I did not follow up and decided to change dentists. read more

Do not recommend, and here's why. Lovett Dental operates with an à la carte style of service that feels more like a budget airline than a dental office -- every little thing seems to come with an added charge. The biggest issue was being charged nearly double the amount on my card before anyone properly explained the cost. Only afterward did they come back asking for my signature and saying, "Sorry for the miscommunication." That wasn't miscommunication -- it was omission. The staff also tended to overtalk and use explanations or scenarios that didn't really make sense instead of being direct and transparent. I've never felt more like I was part of a business transaction than a patient coming in for a cleaning. The dentist herself was great, which makes this disappointing, but the business side of the office is unbearable. Unfortunately, this will be my last visit. read more

I did not enjoy my experience. I left without a basic cleaning (which is covered under insurance) because I declined the recommended cleaning service the hygienist recommended on this particular day. Had I at least received my basic cleaning I could make arrangements for the other treatments at a more appropriate time. I didn't feel that patient care was prioritized as they let me walk out with nothing over at least the routine service. Mind you... they ran a soft credit check for financing options to cover the additional recommendations, but that wasn't mentioned until after the check was already ran since I keep my credit accounts locked. Also, my blood pressure read 160/125 during triage, which at that stage an ambulance should have been called. Clearly it was inaccurate as I've never had any hypertension concerns in my medical history. Essence was great and a very personable hygienist. I expected that kind of warmth from Dr. Dike, but unfortunately that was not my experience. My daughter was able to get her routine cleaning with no issues despite receiving other treatment recommendations (which we also declined today) from the team she was serviced by. Ultimately, the lack of consistency is a red flag for me as a patient and I would not recommend this location or any other location to new patients. I feel like my time was wasted and a copay was collected to play in my mouth. read more

Save your self a trip the reviews are true!!! I have never experienced such lack of care for patients time. Lack of empathy or communication from the dentist and atp the whole staff. If you are open during lunch hours then the expectation is for you to care for your patients but they don't. Like other reviewers stated I don't know how this place is still open read more

This dentist office is a scam. They tried to charge me $300 for a basic cleaning that my insurance covers in full. They don't value your time as I waited almost 30 minutes to even be seen by the dentist on both occasions of making an appt. I'll be going elsewhere. read more

Dr. Adam was amazing. I lost the crown on a back lower tooth. I knew for sure it would be a long painful process. However Dr.Adam and her team were awesome. She was able to extract my tooth with no pain and minimal pulling and tugging. 10/10 would definitely recommend!! read more

Do not use this dental office please go anywhere else they overcharged me by $500 dollars I've provided EOB's and and they have yet to issue a refund I show up here once every other week for the past 4 months expecting answers and all they offer is to email billing and Leticia promises to call me back with an update so here I am week after every other week with no resolve read more

The Dentist are horrible bro... communication is by far the worst.... They term people's insurance without contacting them... In all it seems like nobody here wants to actually work, and in that case, just shut this location down. I have brought my kids to him 4 times and haven't been satisfied not once.... I wouldn't send the DEVIL to this place read more

Extremely disappointed with Lovett Dental, especially with the way I was treated by the office manager, Leticia. I had been a patient since 2020, but things went downhill fast after I questioned a few suspicious charges. Fraud at its finest with this location. They overcharged me $46, including a PPE fee using billing code D1999, which is not covered by insurance and wasn't something I was ever charged at other Lovett locations. On top of that, they charged me more for my co-pay than what my insurance clearly advised them to, and refused to refund the full overpayment -- even after I provided documentation. Leticia not only ignored my concerns, but instead of resolving the issue, she sent me an email dropping me as a patient completely, claiming I was "disruptive" -- a completely false and insulting accusation that I had never heard of until that moment. If that were true, why did they continue treating me for years? I had no choice but to file a dispute with Cigna and report this to the Texas Dental Board. Leticia was unprofessional, dishonest, and made the whole process stressful and insulting. It's clear the office doesn't prioritize patient care or transparency. I strongly urge others to stay away from this place. There are much better dental providers out there who respect their patients and follow proper billing practices. read more

This place is a scam and I can't believe they are still open. I just moved to Pearland and went in for my routine 6month cleaning. When I got called back I was asked why I was here which was weird that she didn't know but still I explained that I was here for my 6 month cleaning and check up that is covered under my insurance. She began to do x-rays and told me that these will be covered. I was then taken to a room where dr. Dike came in and again asked why I was here. I explained again. She then began poking my gums aggressively and told me I had swollen gums and someone else would be In to talk with me. Another lady enters and tells me it will be 3k to get my teeth properly cleaned. I have never had problems with my teeth. I told her I needed to discuss this with my wife and she gets an attitude and says "sign right here stating that your declining treatment" so I did and left with no cleaning at all.I now just found out that they billed my insurance for $135 leaving me to pay $90 out of pocket for stuff that I never asked for or told that would be extra. I will be calling the bb bureau. read more

This office accepted my insurance making my out of pocket expense $0. However, the dentist taking my appointment told me she would only clean my teeth if I agreed to pay for additional services. Are you kidding me! Since I was already reclined and prepped for cleaning, she probably thought I would cave. Not me. I politely asked for the bib to be removed from my neck and said, "No thanks, and Merry Christmas!" I should have refused to pay the $17 office visit charge they said was for coming in today! Are you kidding me, again! But I graciously paid $17 for that joker to waste my time. Then I walked out. Ultimately, she wanted to stack $130 on top of my insurance coverage. No ma'am. I don't have cavities nor gingivitis--I just needed my bi-annual cleaning covered by insurance. She was willing to forego my cleaning if I didn't cough up some coins. Does that sound like a practitioner who actually cares about patients? I went somewhere else and spent the $130 on my kids. Don't tell me I don't have a say in my own healthcare because I do: I get to choose my dental practice, and it's no longer that Lovett location. I'd give this spot a 0/5, but the receptionist and x-ray tech were nice. I wish I could give more starts because of them, but at the end of the day, I can't recommend this practice. read more

Very disappointed with this location. Try to call them several times but nobody answered.

They do not answer the phone. I've called several times and no answer. On hold several times and several days.

Front staff was unprofessional and rude for no reasons. Went for the first time and they kept saying I am not registered and denied my service even though the appointment was confirmed days ago. I double-checked with insurance and they quickly helped me registered and said I could still get the service for the day but the office said it's too late and wasted my time being there all day. They gave off animosity energy and I was very disappointed because I thought it is named "Love Dental" and was going to be a community-friendly environment... but never mind. Stay away if you want a decent customer service and a good day! read more

Deep cleaning and every staff member very compassionate and awesome. Leticia the office worked out my payment to be reasonable, she listened, gave me a doc note for school and accommodated to a location for my root canal. Dr. Natalie was throughly cleaned my teeth. Dana helped make the experience smooth and pleasant as possible. Thank you ladies- great team and good job. read more

Don't let them scam your hard-earned money. I was charged $4000 in last December for Invisalign but at the end didn't get it. Been waiting for the refund for 9 months, they never refund me. Tried to talk to the manager and the billing department, all I was told is no update. read more

I went in for a cleaning. Had the necessary X-rays. After waiting 1 1/2 hours the female dentist came in and did a very rough exam of my mouth, pulling on my lower lip so hard that I cried out. She said I had 2 cavities which I declined to fill at that time. I told her I just wanted a cleaning and a copy of my X-rays. She said the copy would be $35. I left without doing anything! X-rays are the property of the patient! I called my insurance and she was horrified. She said she would handle it. I spent my entire dental insurance and got nothing but 2 wasted hours! read more

Lovett Dental in Pearland, in my experience, is a poor establishment. The front office staff is unfriendly and unhelpful.

This place is an amazing place the stuff are great very helpful and joyful. The place is clean located in a great area. The Dr. is very good with his work he does everything fast and efficient. I totally recommend coming to this place! read more

I will say the dental tech was THE BEST member of their team. However, the process was very disjointed. There were technical difficulties with the link they sent me for pre-registration. It kept saying, "invalid." I asked if I could fill out a paper form, and was abruptly told, "NO," by the receptionist/front desk, as though she was tired of people asking that question. She sent a link that worked after 1-2 tries, and we confirmed that I was there for a "cleaning and evaluation for crown replacement." Once I got back there, again, the tech was great she was professional and kind. After that, the dentist and I discussed replacement of my crown. After that, she just stood there. I asked if she would be cleaning my teeth. She said, "yeah, do you want your teeth cleaned?" I said "yes," again. Then she used the dental pick, with which she kept painfully intermittently poking my gums. The tech had complimented me eariler on having healthy gums as evidenced by the lack of pain and bleeding during her procedure. I'm used to not having any pain or bleeding. With this dentist, I could taste blood. After using the dental pick, she stopped, and asked again if I wanted my teeth cleaned! I asked what the issue was, they had my insurance information. Did they not take it? A second woman from the front desk came back, told me yes Lovett is in network with my Metlife insurance, and asked again if I wanted my teeth cleaned. I figured, this must be about money. She did start mentioning a cost, going into a shpeel. By this time, I had already had x-rays, Vital signs, been pricked with the dental pick, so why did they stop here, to go into a payment process. I was already in the chair with my bib on... I started to get up from the chair to go pay, that was how awkward this pause was. This 2nd front desk woman said I didn't need to eed to leave the chair, she would take my card and process it up front. I felt uneasy, but just wanted to get the cleaning done. THEN, she comes back to say my PIN IS NEEDED. I again try to get up from the dental chair, uneasy giving her my pin since she had my card, out of my sight, and she says again I can just tell her my pin. The cost ended being like $159. I've never paid that much while paying dental premiums. So I confirmed...this was with my insurance that you take? She said yes, and part of it is a PPE (personal protective equipment) fee of $55! I'm an ER physician of 25 years experience. I know what PPE is.. The plastic visor, and paper mask, and the paper gown the the dentist was wearing were $55? I just paid it to get it over with, and because I was made to feel like they didn't think I could afford it. The dentist did the cleaning, and stopped again. I had to ask, "are you going to polish my teeth?" Again this disjointed discussion. The nice tech did it, AND tried to book my next appointment. I will never return. read more

I came to Lovett Dental Pearland for an extraction. The check in process was quick and simple. Dr. Natalie Dike was very professional and attentive to my needs. The assistants definitely helped calm my nerves. My only complaint was the wait time, but it was absolutely worth it. Thank you, Lovett Dental read more

this office is horrible. zero customer service you make an appointment and make you wait forever to be seen. what's the point of a schedule time? when you walk in there's zero greetings or talking you have to find out that you just have to sign in. read more

Lovett Dental Pearland - General Dentistry Near Me - Pearland, Texas

Dirty, filthy place. I agree with the other negative reviews... The dentist was nice enough, but the place was just funky and the customer service was iffy at best. read more

DO NOT GO THERE! Dr.Simone Gainey scheduled a filling appointment for my 5-year old, and we walked out of there with 3 silver crowns, I was absolutely unaware of, and not even on the teeth that had the problem. No wonder why they wouldn't let me stay in the room with my child. This was so unethical and so unprofessional, and the whole time they argued they told me, when they surely did not. Staff is so rude and unhelpful, just trying to make money out of the insurance. Save yourself a headache and go somewhere else. read more

Scam! Be on alert. I paid a random $10 fee and ran across the street for a free cleaning with my same insurance. Apparently, the rough economic times has impacted the integrity of this office. They tried to up charge me on some "medicine" to perform a cleaning BUT God blocked it ( thank you Holy Spirit). They said my cleaning was going to be $60 but the "medicine" Natalie Dike DDS needed to do the routine cleaning would bring my cost to $220 ( complete lie). It's sad and disappointing that businesses like this get away with things like this everyday. I pray someone is helped by this and finds a better option with people who provide service with character and integrity. read more

Multiple times I will call or go in. I'm always given the run around. The front desk can never give me a straight answer about anything. Never going back. read more

Wife and I. Just moved cross town. Been going to the dentist for over 20 years together. Decided to go to this facilities as going in made the mistake of giving them a credit card when they asked. Didn't think about it just going in for a regular cleaning. 5 with insurance They tell my wife. She has all these things wrong with her mouth. And it's gonna be a $587 bill. We refused, she got up and walked out. I walked out with her. We're not even in the car and see our credit card. Ran for 500$ 0 service was done took 30 days to get money back from credit card after dispute. I wish I would have went to the Better Business Bureau first because they are a f and have so many complaints about them. It's unreal that there's still in business there in f. I would highly recommend everybody to do your homework on this company and in my opinion, find another dentist. We did went in, got our teeth cleaned we Paid our $5 insurance bill, and moved on. Forgot to mention that we do have insurance. That's what they're gonna charge us 587 We did call our insurance company, and they already charged insurance company over $600 for a cleaning. They never did. We also disputed that. If I can give this company a 0 star. I would. We did call them afterwards. And the manager hung up on me when I asked her why I was being charged for Services that I never received and she said it was being refund it Never was and she never took my phone call after that. Once again, look at the Better Business Bureau. They don't lie reviews could be fake. read more

Wish I saw the reviews before I went. Terrible attitude 0 bedside manner. Even the Dentist her self was laughing at my honest questions about my treatment. 10/10 wouldn't recommend read more

Was told by one receptionist my insurance was accepted and that I was good to go for an annual exam. Front desk receptionist said that I'd have to pay out of pocket since my insurance didn't "assign" me to their office and that it was my responsibility to contact my insurance which makes no sense considering they're in my insurance network. When I brought up what I was told on the phone, both ladies at the reception desk became extremely rude and condescending. I ended up canceling my apppointment and walking out. I'll never recommend them for anything, they wasted my time and they'll waste yours too. Based on other reviews, I think I may have dodged a bullet. read more

I'll never return to this office. The Dr was rough no personality and seemed as if she hated her job. When I jumped due to discomfort she said absolutely nothing and continued on. read more

I should've listened to reviews. I was a patient here about 3 years ago. At the time, the dentist recommended 3 crowns on teeth I had no problems with and have never had other dentists worry about. I followed the recommendation, which was a pain. They put on a temporary crown and my dentist didn't have availability for a while afterward. Was waking up with toothaches and calling daily to see if a sonnet visit was available. 3 years later, these crowns are still causing me problems. My new dentist informed me they weren't the best and I have developed a cavity by one of the crowns that isn't providing proper coverage. I highly recommend going somewhere else. The quality of care received here isn't good at all. read more

Great customer service and friendly staff. Clean offices and prompt courteous service. Honest exams and great work without trying to pad the bill read more

I waited over an hour after my appointment time to get seen , during that time no update on when I would be seen and no communication at all. I will not be returning. I took a chance because my insurance recommended them , but I should have looked at the reviews. read more

I wanted to give 1/2 star but not an option. I went there as an emergency visit. Needed to get a replacement for my filling which came out. I had just had knee replacement surgery, therefore I was not allowed to have any dental work for 6 months after surgery. Upon advice of my surgeon, I asked if I could get the hole packed without probing, digging or any such action. I told them I knew my insurance would not pay.They verify insurance whenever you go to the office. They told me it would be $151, so I gave them my credit card. Dr. Dikes had me to bite on cotton balls before placing the packing in the hole using her finger. She was very careful in light of my situation. Having had a filling before, I was aware of what it entails, lots more work. Well, I was ok with it because I needed it. I was not told that it would cost more, seem like since I was paying for it, then it shouldn't be no more than I was charged. Wrong, they billed the insurance for more. Over a month later I got a bill claiming I owed more. WARNING stay away from THIS place. Take heed, I'm trying to tell you. I didn't pay attention to previous reviews of 1 . Their customers are not their concern, MONEY is. read more

Shit company without moral. A teeth cleaning should not cost $100 copay, and $275 chage. F*** them.

This whole organization just needs to be thrown away! From the staff all the way to the dentists & orthodontist, they lack common sense & service. We started at the Webster location and are now at Pearland and it's the same horrible experience. I would never recommend this establishment to anyone. They just don't care and it shows read more

I took my son here and was not satisfied with the service at all. From the front desk to the back office there were some issues. We were also supposed to come back for fillings for him and never received anything from the office relating to the follow up visit. We switched dentists and have been happy ever since. read more

made an appointment by phone for orthodontist care 7-5-23; and was given same day appointment. I left early from work and drove 20 minutes to find i was given appointment for the wrong office and the real office was 1 hr. away! I wasted gas and time off work. I called to complain and was told they were 'getting a supervisor' then put me on hold for 30 minutes. I checked with BBC and Lovett Dental as and "F" rating and is not bbb accredited and do not answer to the bbb. DO NOT USE LOVETT DENTAL!!! they don't even have a in-house complaint system. They don't care about customers, they only care about taking your money!! read more

Charged our old dental insurance instead of the new one... even though we provided new cards during the visit.

So I should have just trusted the reviews and followed my first mind NOT TO DO BUSINESS with them. Today I received a phone call 30 minutes prior to my appointment that I had patiently waited about 2-3 weeks for and was told that because the doctor wouldn't be in today my appointment need to be reschedule another 2 weeks out with no better accommodations. I went ahead and made another phone call to a local dentist and got an appointment as early as Thursday April 8. I will never be a patient at any Lovett dental, unprofessional! read more