We needed a sofa and thought we had researched thoroughly and when we ordered the sofa we were so excited. We were not excited when 200 million boxes showed up at our door. We had no idea we had to put together the whole sofa, including the upholstery. We were not told during the sales process about what was included and what was not included. When the items were delivered, you could hear the FedEx driver cussing because the boxes were so extremely heavy. Then he propped up the boxes along my fence, in the newly watered grass. My husband saw him literally dragging the heavy box through my yard. I notified the store of this problem and they brushed it off like it was no problem. BOTTOM LINE..... do not buy a LOVESAC sofa if you are not physically able to put together furniture and heavy forbid if you need customer service... read more