I canceled my vehicle policy with Allstate. I had the misfortune of having Mrs. Mariel Pace as my…read moreinsurance agent. Today, 6 months after canceling my policies, I received a bill saying that they did not cancel my policy when I requested it. Today I looked for this person again to ask her why I received that bill, and the person who, by the way, is quite rude, answers me that I have to pay it and that's it. I definitely do not recommend this person at all. I was looking for reviews of her and I could see that I am not the only person to whom this lady has done this.

Had a policy with this office and cancelled in at the end of April when we moved. They charged us…read morean exorbitant amount by auto-withdrawal two months after the policy was closed. When I called the office, they told me they would reimburse me a random amount that did not correlate with what I was billed which of course, I didn't accept. I was told they would call back. They did not. I called the following day and was told, again, they would call back. They did not. When I called and said I was going to file a dispute with my banking institution for fraud, the agent/receptionist was incredibly rude and told me "I told you we were giving you a refund and you weren't satisfied." I wasn't satisfied b/c the refund is less that the amount they deducted. I would 100% seek another agent or location before giving them by business. Terrible customer service with no concern for you as a policy holder.

I can't say enough about Nate and his staff. They go above…read moreand beyond for my family and I. I have been a client of this office for many years and I recommend him a thousand times to anyone in need of Insurance. I wish I could give this office 5 more stars.

I can't even give this office a star, however this is the only way I could leave a review. We have…read morebeen insured well over 2 years and the statements have yet to be correct. This agent refuses to take responsibility for the mistakes or take responsibility for his lack details. He is rude and extremely unprofessional, as he cursed repeatedly at me over the phone.

Gotta say - I'm surprised by these one star reviews. I've had a pretty stellar experience so far…read more I called the office last week and received outstanding customer service from Crystal Gentry. She was super responsive and super transparent. She texted and emailed me to follow-up, but wasn't obnoxious or pushy. I'm still crunching my auto numbers, but if I can get my auto rates where I need them to be - to get the additional 17% discount for bundling, I'd happily sign up for their home insurance for my secondary home. I love the fact that I don't HAVE to have my primary home with them to insure my secondary home.

Shannon, was So helpful and kind. She saved me lots of money when I switched over. Awesome!read more

Poor customer service , doesn't care at all . Don't waste your time and energy . There are better…read moreagency nearby for Farmers or other insurance companies . After they sell you a policy , you will be in your own ! Watch out !

I can see why these guys have so many 5 star reviews! Thanks for your help Lucus and I look…read moreforward to keeping you and your staff a part of my life. I really feel the family vibe you guys put out and have helped me out tremendously. THANK YOU!!! Rivers

Bad bad bad costumer service they never answer phones when need it and never return emailsread more

I called first while getting quotes, was totally blown away by how good their rates were…read more The man on the phone was great, professional with a great personality. When I went to do paperwork, he had everything ready for me. I was in and out in 10 minutes. I will continue to do business with this company and would recommend them to anyone who wants a great rate with great personalized service.

I will not ever go to progressive again in my life they are so rude and they are scammers they keep…read moretotaling my cars and not even want to pay just trust me don't go here

I posted my positive review on my Facebook page. Awesome service…read more I got rear ended. My car got totaled. Sad. But Progressive took it seriously. They gave me rental ASAP. They sent me medical compensation right away for every person was present inside of my car during the accident. As soon as the car got to the collision center, they took care of appraisal and I got my check. 5 days turn around. Pretty good! And Nobody got hurt by the way. Thank you Progressive.