As a customer who almost exclusively leaves positive reviews for businesses, it is with deep regret…read moreand disappointment that I must share this experience.
We hired Nataly Danilova after seeing beautiful work advertised online, expecting a high-quality, professional experience for our newborn photo session. What we got instead was a stressful and unprofessional experience with poor quality photos that did not match the advertised standard.
1. Complete Lack of Professionalism and Empathy (0/5 Stars)
Instead of providing the patience and calm required for a newborn shoot, the photographer was cold, dismissive, and clearly impatient the entire time working with her, which was only more deeply felt as I still recovering and sleep deprived.
When I mentioned my ongoing recovery from a second C-section, she laughingly replied that she "went dancing the next day after her C-section" (an obvious lie) which completely trivialized my situation. She repeatedly stressed that "her time is valuable," using this phrase to excuse her impatience when our baby or three year-old fussed. Furthermore, the small wardrobe she offered (after acting bothered when I asked to see it) smelled very bad, as if the items had never been washed.
2. Technical Failures and Excessive Fees
We waited weeks for the photos due to the photographer taking a vacation, only to receive images with a severe technical defect. The background lights were so overly bright that the photos were completely washed out, causing the shape of our son's head and body to blend into the white backdrop.
Worse, the images had clearly undergone excessive digital alteration, making them look unnatural and losing the true, candid essence of the artistic photo. The value of the real moment was lost due to this heavy digital editing (for example, parts of my fingers appeared "cut" due to poor cropping/retouching).
When I politely requested she re-edit the photos to fix this clear technical failure, she again cited that "her time is valuable" and then charged an incredibly high, non-negotiable fee to fix her own poor work. We spent over $1,000 (paid in cash) for a handful of technically flawed photos and a horrible experience.
We wasted significant time, emotional energy, and a large amount of money on a service that failed in every regard: technical execution, advertised quality, and basic human professionalism. Do not be fooled by the online portfolio; the actual service and resulting images are a catastrophic disappointment. Save your sanity and your wallet--avoid this photographer.