Great doctor, received an accurate diagnosis and treatment that has helped relieve my pain.read more

From the owner: Primary Care/Sports Medicineread more

Visited this practice today as a "meet and Greet", in search of a new physician. My husband is…read moregoing to partial retirement making continuing care at our previous medical oficec...Quad Graffics ..was cost prohibitive at $1000.00 per month.Dr. Maria Mendoza-Lemes as well as her staff could not be any more welcoming. It us always hard to have to find the "right " person to help you with your health..especially as we get older. Her staff was upbeat..even on a Friday. Not just one..ALL of them. DR. Mendoza-Lemes was welcoming, professional, kind and truly genuine. I will finally relax now knowing that I have a caregiver and a supportive office to reach out to. BLESSINGS.

I love this medical office. Dr. Alexander is so knowledgeable and always concerned for your…read morewellbeing. In addition to her OB/GYN and family practices, the aesthetic options are phenomenal. My hair is growing back and I've lost ~10% of my body weight in just a few months. Tonight I had such a wonderful facial with Janelle. My face is so soft, even my "tech neck" wrinkles look shallower. When I got home it was the first time in weeks my husband didn't say "you look so tired." The bed was so comfy I do think I took a nap, and those sheets, they were so silky.

I had the BEST facial of my life here! I had the Hydrafacial. My skin was visibly improved by the…read moretime I left. The aesthetician was very knowledgeable about the products, the procedure, and she gave me a lot of time. I was truly pampered. I will definitely go back. I cannot recommend this place highly enough.

I started seeing Dr. Mendoza-Lemes after my family physician moved to a different role. Both my…read morewife and I love Dr. Mendoza-Lemes. She is very friendly and personable. I've seen her a number of times and never felt like she was rushing to move onto another appointment. I'd recommend her to anyone looking for a family Dr. or pediatrician.

I've been going to this clinic since 2010 for my yearly check-ups with my PCP who specializes in…read moreInternal Medicine. They have same-day surgery facilities, lab services, an OB-GYN/pediatrician office, and providers in other specialized areas such as dermatology and gastroenterology. I'm happy with my practitioners and the lab services here. The staff is courteous and attentive. The parking area is ample. You may be surprised to find that, if you calculate it accordingly, you can take a bus (42U and 143) up there! If you take the 42U, keep in mind that you need to walk from Glen Oaks, for about 10 minutes, and part of it is on the grass/side of the road, as there is no sidewalk (unlike going southbound on North Port Washington). Near North Shore Cinema (walking distance, yes, to the areas that have sidewalks!) and other stores and cafés just a bit south. The clinic is open 8am-5pm on weekdays.

The service at this clinic seems to be getting increasing worse and worse. I'm starting to think…read morethat Aurora overall is becoming less and less people oriented. It's really sad when you've had a doctor for twenty years and your not feeling well and not once will he give you the respect to speak with you on the phone unless of course you pay a nominal fee. The doctors here refuse to speak with you personally and will just send messages through their nurses. Everytime I call, I'm told the doctor is not availible and to go to urgent care. If you can never see/speak with your own doctor....what is the point of having one. I'm so disgusted with the quality of service at this location in the past few months.

The Drs. and staff at Highland are all courteous,caring and extremely kind. I have been going to…read morethese Drs. for 21 years and the care they take with each visit is to be admired. I've never waited more than 10 or 15 minutes to to seen, the waiting room is never packed with patients and my ability to get an appointment is outstanding. Thank you Highland .

Went there on Monday to see Dr Tampa. Even though the receptionist was rude and was severely…read morelacking in people skills, I thought the doctor was very competent and she arrived at a quick diagnosis of my injury. She told me that my shoulder/upper back area had some sort of an inflammation and prescribed what she termed as a "potent ant-inflammatory drug" saying that it could upset my stomach and that she would switch the medication if necessary. Also, asked to come back the following morning after fasting for a blood test to check my cholesterol. So far so good, I was a satisfied customer. The prescribed drug seemed to work really well, and I was relatively pain-free that evening until I started getting terrible stomach cramps followed by repeated visits to the bathroom that night. No big deal I though, the doctor warned me about this and I could ask her to switch to the alternative when I go in for the cholesterol test in the morning. Here is where I start getting a bad taste in my mouth. As you will see, I am going to experience surly customer service from the receptionist and clinical action that could potentially endanger my health. The following is my interaction with the receptionist: ME: I had a bad reaction from my prescription last night. Can I please talk to the doctor so that I can have it switched. RECEPTIONIST: Do you have an appointment with the doctor? (you can know she is annoyed by her tone and look) ME: No, But I am having this problem with my medication and I need to know what to do next. RECEPTIONIST: I don't know if she is in. (I thought it was really weird that she didn't know if the doc is in at 9:15 am! I thing, Is this place run so loosely?) ME: Can you please find out? RECEPTIONIST: What? (And that look again!) ME: Can you please find out if I can talk to her? I need to know if she wants to take that medicine again tonight. RECEPTIONIST: She is really booked tight, she can't talk to you! (She is still not telling how I can resolve my problem with the reaction to the medication. For a moment, I wasn't sure what the next step was.) ME: I can wait. (I go and sit in the waiting area) RECEPTIONIST: So you want to see the Dr T? What is the reason again? ME: Yes please! I am having a problem with my medication. RECEPTIONIST: (Walks inside and presumably talks to the doctor and comes out after a long time. ) Well, like I told you, the doctor is really booked tight. She will call you later today. (Phew! Finally a resolution) ME: Thanks. I am fine with that. Now, here is the medically dangerous stuff. I have a voice mail for one of the doctor's office staff telling me "The doctor has called in another prescription for you. If that upsets you stomach you should take some Pepcid for it." Here are the problems with this encounter: 1. Neither the doctor nor a qualified nurse spoke to me and understood my reaction to the original medication. 2. The only communication with me regarding the changed prescription is the very brief voice mail. 3. There is no mention on whether to continue with my original medication along with the new one. I assumed that it is being switched based on my recollection of a single snippet of conversation with the doctor. The tenous communication chain went as follows: ME :-: Disinterested Receptionist :-: Doctor? :-: {Pharmacist, Staff Member} :-: ME. This could be pretty dangerous since there was nothing explicitly asked of me or told to to me by anyone. 4. It was obvious that the office did not want me call back for any clarifications. I was left with the impression that the doctor already spent the 10 mins needed to diagnose the problem and I already paid my co-pay therefore any additional time spent was wasted, non-productive time from their perspective.

I am 50f and have been under another doctor's care for 7 years with several visits a year to do…read moreblood panels, get medicine when sick, adjust meds, etc. However she is closing down her practice so I am looking for a primary care doctor. With my appointment categorized as "Establishing care", I arrived for my Tuesday 10:30am appointment promptly at 10:15, as advised. The waiting room was empty, as was the receptionist desk. I waited for several minutes at the window, and the receptionist eventually emerged from the restroom. I cheerfully said good morning, and she half smiled and went around to sit behind her desk. She pulled up my account, face grim now, and gave a big sigh and said, "OOOF, there's a LOT missing here." I HAD put in my insurance information in when I booked the appointment online, however, so after about 5 minutes of questions and long silences I asked, "Will you need my insurance card?" In a very condescending voice, she said, "Yeeeeeeees, I'm GETTING to that, AND I'll need your ID." Well ok then. After a few more questions she told me to take a seat in the waiting room. After perhaps 2 or 3 minutes, a nurse came out into the empty-but-for-me waiting room and said my name. I followed her a few steps past the door to the scale and flatly told me to take my shoes off and step on. I joked, "Should I put down my 40lb purse as well?" No reply. She then told me to put my heels against the metal strip by the wall and noted my height. "Go to the last room on the left and sit in the first chair." No Please, no eye contact. We're not in a busy downtown ER, we're in friendly Cedarburg and your waiting room is empty this Tuesday morning. I went and sat in the chair as instructed, and a few moments later she came in. She logged into the computer. "When was your last physical?" Thinking a moment about the blood panels I'd had done in the last few months, I asked, "What constitutes a physical?" and she barked, "WELL THAT'S A NO." I didn't reply; I really didn't know what to say to that. She shook her head at the screen and said, "NO mammogram, NO pap, NO --" and I interrupted her. "I had a mammogram 18 months ago, and a pap last year. I'm not in the Ascension system, I've been under another doctor's care." I cannot overstate how negative her assumptions and affect were. She took my blood pressure and pulse ox, and I asked her if she'd like the list of medications I'm on. (I had it printed out because I *hate* writing it on forms.) She replied, "No, one of the interns will take that." I asked, "Interns?" She replied, "Yeah, doctor has interns. Sometimes 3, 4, 6 of them. He always has interns." It struck me as weird, this putzy unbusy little run-down office having a herd of interns. Why? She finished up on the computer and said, "Doctor will be in shortly." and left. I sat in the room, digesting all of what had just happened. The receptionist was put-out and condescending. The nurse had been aggressively rude and presumptive. I could hear conversational chatter coming from another area adjacent to the room I was in. I decided to check my phone for messages, since I was here in the middle of my workday. I waited for 30 minutes in that room. During that time, I was just a few steps away from the waiting room and could hear that not a single person had come through the doors. I could still hear the chatter/banter through the walls. I realized that I am 50 years old and WAY TOO OLD to put up with this crap. We pay WAY too much for medical care to be treated like this. I walked the few steps to the receptionist, who was sitting about 10 feet away from the nurse, and they both looked up, surprised. I said, "I've been waiting 30 minutes. I have WAY too many warning bells going off about this place to think this is going to end well. I am leaving now, and I will not be back." I never met the doctor. I'm leaving this review because of my mom. If my mom, who is loathe to go to doctors because she feels like they'll criticize her, came to this terrible office and was talked down to by these condescending and RUDE front desk and nursing staff, she would be traumatized. I'm also going to be reaching out to Ascension to report this experience. Stay far away from this place.

I have been a patient of Dr Duffy for many years and he is one of the best physicians I have met…read more He cares about his patients and keeps updated on current research. Since he is such a good physician, he is popular and wait times can be longer for non critical patients on some occasions. I also like the fact that when you require a specialist, he will make great recommendations. I have been in emergency medicine for 40 years so I know what I'm talking about when I evaluate a physician and I can honestly state that Dr Duffy is an excellent clinician.

Dr. Tampa was arrogant, would not listen, and as a result did not provide proper treatment which…read morecaused serious medical complications. Avoid dr. Tampa at all cost

I was able to schedule a zoom, While not always easy to do promptly. The initial woman I spoke to…read moreinitially was so nice. I was stressed, and she was as nice as could be. She was able to set up appointments for both myself & my husband, needed because our prior physician had suddenly passed, and we were not notified. My first Zoom meeting went very well, I felt comfortable speaking with him via video, and everything went well. My quality of care was much better than anticipated, I was very happy

They refuse to see patients in person. My daughter's therapist missed multiple online appointment…read moreand calls and they had the audacity to charge us for the missed appointment even though their online system showed we were logged in at the appointment time. Voicemails are rarely if ever returned. One of the providers left the clinic and we were told until 2 weeks later as we had an appointment approaching. For the last 6 months medication refills to our pharmacy have been last (ran out of meds) or for the wrong amounts or just not sent in. At some point our pharmacy will not want to deal with them. Its that bad. Yes we are searching for a new provider but in the day that can take 3 to 6 months for a new patient. Awful experiences.