I searched all over Boise for a specialist in OCD for my son and everyone had a long waiting list…read moreor didn't accept our insurance. When I went to K-Counseling they didn't have a therapist available right away but assured me I would have someone within a few weeks. They were extremely kind, helpful and empathetic as this was a frustrating and difficult time for me trying to find someone to help my son. I met with the owner and she took the time to listen to our story and I felt very supported for the first time in a long time. He's been there weekly for over a month and he actually enjoys going! They always have snacks on hand which he loves. His first appointment he was greeted with a gift bag full of goodies. His therapist and everyone there is very helpful. I highly recommend this place.

Everyone seems nice except for the receptionist. She wasn't at the desk so I rang the bell and then…read moreshe seemed annoyed to see me. She got me into my appointment and then after when I was walked up to the desk it seemed like she would rather loose a customer than help me out. I asked her questions and she would either answer them like it was stupid for me to ask or would avoid answering. I guess she's gonna get what she wants because I won't be back.

I wish there was a zero stars option for Heather Dietz. My first appointment with Heather Dietz…read morewent really well I felt like she was going to take the time to follow my medication requests. My second appointment was the worst experience I have ever had with a medical professional, I was ready to walk out within the first 10 minutes but had already paid $250(!!) for the appointment. When I arrived for the appointment Heather had no interest in listening to my input or opinions. She was extremely confrontational and rude to any remark I had to say. She provided zero trust and did the complete opposite of my requests. Our visit made me feel 10 times worse about myself and my medical future. Instead of providing helpful solutions she pushed me and prescribed me medications that I did not want to take.

First of all, Amber and Michael at the desk are amazing! They are kind and compassionate. You…read morecouldn't ask for better. Heather is excellent, she really knows her meds and she listens very well. I trust them and feel fortunate to have found them

Be very very careful when taking new medications from this clinic. I suffered severe seratonin…read moresyndrome recently (one of my very worst experiences to date and I am 66 years old. I called to talk to my psychiatrist after my decent into hell and a administrative person told me "You will not talk the Psyciatrist untill your next appointment (3 weeks out)! I am lucky to be alive.

First off, I'm not at all ashamed to admit my faults. I also am not one to NOT seek help when it's…read moreneeded. This clinic is a new facet of St Lukes- their first attempt to coordinate mental wellness facilities so that therapists and psychiatrists are working in tandem with Primary Care Physicians for the overall (or global) health of their patients. The facility is new, it's in the same complex as the Imaging Center.. in Suite 150. The waiting area is clean and comfortable. I found the staff to be welcoming and friendly, and the providers I have seen thus far have been very personable and eager to help. I truly appreciate this venue and their goal of making sure that I, as a whole person, and my issues are addressed in the most effective and focused manner possible.

Where to begin? My mom who has been trying to trash my…read morerelationship with my oldest for years brought my 17 yr old to see Rebecca. First no one called us to approve the visit. Second my daughter was diagnosed as clinically depressed or possibly bipolar within 30 minutes of sitting in their chair. During this visit Rebecca went through messages between my daughter and I saying I was trying to gas light her then offering her medication. My daughter lives with me is on my insurance and under my care. I have truly been in deep thought wondering if its normal practice to analyze, pick apart then demean a custodial parent? Especially when said child is doing negative things that can endanger their life or image? Since this fiasco my best friend/daughter who was in chaos because she had survived a hurricane 5 and her whole town was destroyed including our home has decided to move out, and not talk to us anymore. She is unemotional toward us and her sisters who idolized her. I had contacted the office complaining about the situation. I was contacted by Rebecca who in turn told me the office didn't violate any laws because A) my daughter is 17 and B) Because my mom who is not her parent said it was ok but Rebecca had decided to terminate the patient contract. Which is weird why would they do that if no one was in the wrong? Rebecca then called my mom and spoke with her for over 15 minutes discussing my child and her care. Rebecca then in turn offered over the phone counselling to my child. Since everything has taken the turn that it has I contacted the office asking for a email so I could be discrete and give them a update on how counsellors shouldn't fuel angsty teens fires while disrespecting their parents or maybe just get parents permission before treatment. So since this strange establishment doesn't like to contact custodial parents asking permission to diagnose then medicate their child after one session They don't have a website or email And their management doesn't like to return calls

Kellee, Ross, & everyone else there is really great & have helped me a lot. It doesn't hurt that…read morethey also take my insurance ;)

Dr. Hoopes changed my life. I thought I had one thing but he caught it quick and fixed me quick, I…read morehaven't slept more than a couple hours since my youth, now I sleep all night. I was always scared and paranoid that bad things would happen, it was all chemical. This guy is an angel without wings, couldn't be happier.

Dr. Hoopes knows medicine, but he doesn't relate to people well. He helped get my child on the…read moreright path for medicine, but lacks heart and compassion to relate to me as a parent, and what I'm dealing with at home.

I see years ago people thought this doc had something to offer - not sure what happened but now he…read morejust wants to dish out medications at the highest doses possible after 5 minute discussions with people.

I had my evaluation with Dr. Kent a couple days ago and he made me feel like there is hope..he was…read moreso nice and I felt super comfortable with him. I suffer from severe depression and I felt as if I was out of options and answers after many failed medication attempts. I haven't started the treatment yet but I can't wait! I feel extremely confident with Dr. Kent and TMS and I am looking forward to seeing the results after the treatments.

Dr Hoopes has helped me in ways that no other doctor has been able to. He is very knowledgeable…read moreabout the different medications out there and has helped me through many years of trying to find the right medications. This last year I did the TMS treatment and it has been life changing! I used to believe that my depression could not be cured, only treated but this is the closest thing to a cure I have found. I was able to stop taking my antidepressants with all of their undesirable side effects.

My mom is a social worker and has worked with Dr. Hoopes in a professional capacity before, that's…read morehow I found myself becoming a patient. The front desk staff always SO kind and compassionate. Dr. Hoopes is incredible; he's extremely knowledgeable and very good at breaking down information in a way I can understand. He's never pressured me to try a medication I wasn't ready for, he listens to my thoughts - even lets me run in circles for a bit and then brings me back to center in a kind way. The genuine concern for his patients and helping them find their rhythm is so unique. Steve Barnum, NP - I've seen him for a long time as well. He's personable, very easy to get along with, and never passes any judgement- even when I've been off my medication routine. He has the same qualities as Dr. Hoopes. Appointments never feel transactional and I leave feeling truly heard. I can't recommend them enough. If my mom like em, that means a lot since working as a social worker in Boise for 2 decades provides many opportunities to refer patients.

Bridgeway Health Services has blessed my life significantly!! I've been under the care of Dr…read more Belnap for years now. I have a diagnosis of bipolar disorder. He is a brilliant psychiatrist. He has pulled me out of the depths of hell by prescribing much needed medications and counsel. I have struggled with this disorder for 22 years. I've been under the care of 3 psychiatrists throughout that time and Dr. Belnap has been the best which is why I have stayed for so long. He is an excellent listener and sincerely cares about his patients. Psychiatrists are usually all about medication but Dr. Belnap goes above and beyond in truly listening to my concerns and advising when appropriate. I also see Jami Harris, a therapist at Bridgeway Health Services on a regular basis. She is a delight! So smart, compassionate, and wise. I'm amazed at how well she recalls all the details of my situation every time I show up, even though she has several clients. She is honest with me and sets me straight when I need it. I appreciate her compassionate candor. Other family members of mine see Kellee Crockett, a psychiatric PA there at Bridgeway Health Services. She too is an excellent provider who is very attentive to her patients and successfully helps them find relief from mental distress. The staff at Bridgeway Health Services have always been supportive and kind. I can't recommend Bridgeway Health Services enough. I would give them 10 stars if I could. They have given me my life back!!

I was really hesitant even after having a recommendation from a friend to check out Bridgeway. The…read morereviews are crazy poor. So I went treading lightly and being cynical. Checkin process: first appt, smooth. Aside from texts and emails about the appointment, I received a call two days prior to make sure I was set, if I had any questions. Being the beginning of the year I expected to pay somewhere along the lines of a few hundred (deductibles need to be met). Some of the reviews commented on being over charged, front staff not being forthcoming coming and deliberately over charging. First, it says in the paperwork that Bridgeway files claims as a courtesy and fees are between the patient and the business. I mean they REALLY stress that on the forms. So I did, get a weird feeling after the reviews. I asked the receptionist and she said two more visits and I knew my deductible will be met. I sat down, and another patient walks in about being overcharged. I was thinking to myself "oh my gosh the reviews are TRUE". Yikes. But,,,receptionist looked into it and said she needed to have the office manager look into as she is the one who handles this type of question. Maybe 5-10mins later the receptionist called the patient back up and said yes, you are due a refund. And took care of that. End of story. So although I'll be watching my claims and making sure the amount paid was the correct amount I was responsible for. But I felt that it was handled appropriately. I got good vibes with first impression after I left and was happy. Sigh of relief. Fast forward no less than 24hrs. My local pharmacy cannot attain a particular med. even if they did, my copay was gonna be $302. I called 5 mins before closing and they moved it to a big box chain pharmacy. After looking at my mail service again, it showed that big box chain pharmacy was gonna cost $211. I called the office again letting them know that my mail service (big box) pharmacy was only gonna charge me $30 for 3 months. I called again, unfortunately because it's a new med I couldn't get 90 days. However doc went over and above as did the staff who handles this part of patient care. I apologize for the long review but I do think it was necessary for everyone who's looking at this office for care that you get a honest up to date review. I will also be recommending this office as my friend did. Maybe staff has changed, maybe the office took a look at reviews and made changes. I don't know, but they exceeded my expectations and I know we will be in good hands.