Many new updated apps are being used by counties in california, Know to call the tech support and get details on processing you payments as some take days to get deposited in the accounts and can show as "late payments". Even if the case worker says otherwise i've had the personal experience of how ill informed the case workers was about how the app actually works and may give you false information. Stay informed and remember to record all conversations as they are truly not in your favor and the abuse of power in the system continues to be shown. Best advice i can give is get a lawyer that will avoid you getting a call from them or having to speak to them and you dont have to keep answering question if you happen to have to call. They will try and trick you on that and insist. speak to a lawyer for best details. read more

I wanna know why this incompetent employee BRANDI PEREGRINA canceled my child support order for the other party to be served! She has prolonged my case for years and withholds info, never responds to messages, and hangs up in my face. I was told to wait on the order for 90 days. 92 days go by and I learn she canceled it and the agency refuses to answer why it was canceled . These people are fraudulent and stealing tax payer money . read more

what the hell is the point of having "support" or "case workers" if they can't, or won't, do a single damn thing to help?! how is it possible that an entire office can exist just to pass you around, give you zero answers, and act like you're a nuisance for even asking for help?! like, i'm sorry, isn't your job to help people? why do you sound bored, annoyed, or downright rude every time someone asks a simple question? if you hate talking to people that much -- why are you working in public service?! and then the icing on this moldy cake: "there's nothing we can do, we can't disclose this or that." really? that's your best answer? nothing?! how about doing your job?! how about trying?! how about treating people with dignity instead of acting like we're inconveniencing you by expecting basic competence? we're not asking for miracles. we're asking for functionality. we're asking for decency. we're asking for someone to actually give a damn for five minutes. and if you can't do that... get out of the way and let someone who actually cares take the job. read more

I have been pursuing them for over a decade of interstate child support they stole claiming (a) terms of a separation agreement were violate (b) time statute ran out (c) naming a man they allege was my spouse when in fact (a) the terms of the separation agreement they cite were never terms of my agreement nor can they provide that alleged document they cite (b) I have been in touch with them since 2003 on that missing payment of over $26k+ with communications I produce (c) never heard of that man hence never married to that man moreso I tracked down a man with that name who confirmed in writing he never heard of me. Court matters do not disappear from records. They incarcerated my ex to get the payments yet.... They claim because their records (they claim do not exist) allege that payment was made to me and that alleged issued 'warrant' was not returned to them they will not reissue that check which is now owed with all those years of interest. ONE employee is standing in the way. I asked he be removed off the matter. Wouldnt you believe it, HE wrote me back again, and I mean again, that nothing more will be done. Well, something more is done. Here and now- Terry Healy, get Antonio Banuelos off my matter and write me back yourself or hold an online call with me. I wrote Mr. Banuelos "A theft of interstate child support funds was confirmed in papers your office provided to me that your office 'no longer' has custody of but I do. You report the crime of funds the state had custody over to police. Your failure to do so makes you an accessory albeit after the fact moreso with question over your motivation for deliberately misstating facts clearly (i) laid out in the papers (ii) laid out in my aggregation of the data. You report crimes to police. Being a civil servant does not exempt you from reporting crimes to police. Your departments failure to report the missing funds is alarming, delaying law enforcement investigation in to the other similar crimes existing." Others involved include- Marina Sakslyan Gloria Delgadillo Elenita Manalac I escalate my complaint all the way to the top, following each guidance I am given but do not get the response ie at this time, a virtual Hearing. One is an event, two is a pattern. Gwen P's 2023 confirms this is a pattern of theft of Child Support by CSSD staff. Gwen wrote "This is 2023 and I am still waiting for over $15,000 in unpaid Child Support from 2009. March 2009 was the last Court Order and the money still remains at large. I am told, "You need to be patient and wait for our remedies to work." I think the problem here is that some 'Businesses' do not realize that their service is another language to..." Government employees are held to a higher authority than you reading this and me. Ten other people cared to put their experience online. This qualifies as a Law Enforcement matter at this time. read more

the absolute worst customer service ever! if you think you are coming here to get help for your children, think again!! it's been an absolute nightmare, every "worker" has messed something up and another has to fix it, they hang up on you. this has been since the beginning! just absolutely horrible! how about we start by making a change with the people that are running these offices that are supposed to be "helping" and "assisting" families and children. no compassion? no patience? not correctly trained? get out! it's ridiculous parents have to go through any of this just to receive help! nightmare!!! read more

Nobody here knows what they're doing. Nobody can answer my questions. The supervisor doesn't get back to you , you file a case with them and they don't do anything such incompetence and nobody does their job read more

I have been assigned a new Case Manager who has been rude to me. She abruptly hung up on me during our conversation and did not let me speak. Moreover, she told me to be quiet and listen to her. This behavior has made me feel highly disrespected and humiliated. Who can I complain to? Will anyone care? read more

Dealing with such unprofessional people is very draining. No one ever answers their phones, they demand you to fill out forms and return them in a timely manner however never do they do anything on their end. They on a monthly basis has sent income forms to fill out yet we've filled them out and sent them in already. Several times. They claim it's computer generated. I call bs. You can call your worker ten times and each time, no answer. Do not go through them at all cost. I filed through the superior court to get a child support order, received a court date immediately. Months later these clowns came up with a court date. Never notified us. I looked it up in the portal and knew about it before they notified us. They treat you like crap. Talk to you as if your not human. Avoid going through these clowns at all cost. Period!!! read more

The "neutral" attorney for mediating Carolyn Torres is horrific. She was completely biased and treated me terribly. My ex lied completely about visitation and she treated me like the liar. She made comments like "he has a family to support" and asked on his behalf if I would take hundreds of dollars less which I get is the mediation part of her job. then proceeded to say "although you MAY have struggled over time youre really making out in this and it was all worth it" MY struggle, my husbands struggle (helping support 2 kids that aren't his financial responsibility for the last 5 years) and my 4 kids struggle was worth it all according to you?! She also made major mistakes on my income and made it out that my income was $1,400 more a month than what it is. REFUSED to change it said that it's been prepared and sent and that the dad already signed and I can go to court if I don't want to sign. So prepares false documents to a courthouse. Too lazy to fix an error that affects mine and my children's lives but she gets paid to do these things and couldn't prepare it correctly. So unprofessional and SO BIASED. I will continue to share my horrific experience with her To hopefully prevent another mom in my situation from ever having to deal with her! read more

This is 2023 and I am still waiting for over $15,000 in unpaid Child Support from 2009. March 2009 was the last Court Order and the money still remains at large. I am told, "You need to be patient and wait for our remedies to work." I think the problem here is that some 'Businesses' do not realize that their service is another language to those of us that need their service. There are no uniform explanations, checklists or notebooks to follow that might provide meaningful help. Every representative at CSSD has a very different personality. Sadly, the information each one provides the consumer is different and the resolutions are lacking. Herein lies the confusion and anger that develops with their clients, the consumer. In this case, the consumer is an already frustrated parent on one side or the other of the money flow. And a note for the others of you who choose to curse and use foul language and actually WRITE out your foul language, you make yourselves out to be small, cheap and nasty. You don't do yourselves any favors here. I shall continue to wait sitting down. read more

I am so sick of this stupid place so quick to take your money but I have had my son myself for 3 years paying for everything and they are still garnishing my checks fraud they need to close all these places down just here to ruin peoples lives and destroy families it's sad read more

can i give them a negative 5 rating............Horrible Service, never keeps track of anything that is faxed out, its 2023, worst service when trying to order paperwork for clients read more

These people are beyond rude and beyond unprofessional. There is NO POINT TO CALL THIS OFFICE BECAUSE you will receive ZERO help. The ladies who I have spoken to have the worst attitude and are such BITCHES. I tried to get the name of the last lady who helped me but she hung up on me before even answering me. They make us feel stupid and sound like they don't want to give us any answers. What is the point of them having this job? If I can leave 0 stars I would. read more

The lady at the front desk is so rude when I asked her a question giving me a attitude and telling me that I need to do something that I diddnt even go there for she all up in my bussiness just check me in like u good at and get out of my bussiness. read more

All this process is very nerve racking, but thank God I have not experience what many reviews say, from my Social worker Tylisa to the best Customer Service Agent in the Call Center Syriaque I have had a wonderful experience both are very helpful and understanding. read more