Unfortunately I will not be returning to this office. I will find a new doctor. The young lady at the desk is very cold, rude and condescending. People come to the doctor in pain and should not be treated this way. Although I do really like Lorie, It's important that the person at the front desk shows warmth, kindness, professionalism and respect. I got none of this today.
Lorie and the "cold"young lady at the desk tried to tell me that this is the first time they've heard a complaint. If this is true then people don't speak up, don't come back. There is another review with the same type of opinion regarding the rudeness. I have always had exceptional service with Lorie but your staff is A representative of you and this young lady was not a positive representative. The other young lady that took me to the the room was very warm and friendly. Perhaps she's the one that should be at the front desk. First impressions are very important. Especially at a place of healing.
Lorie has responded to my review. She gave me her personal cell and there is a number on her answering machine in case of an emergency. I did have my insurance card but it was in my car. The young lady at the desk was very rude. I already said this. You doctor were not present to see how she behaved. And you need to look at the other review only three months prior to mine. If you don't take appointments on the day that I came in, why were there other patients in your office? You did not care about how I was treated, you only want to defend the young lady who has little to no warm customer service skill or professional skill in my opinion. Many people won't speak up so this leaves me to wonder how many people don't come back. We can go any where to be mistreated. We especially don't want to be treated the way I was treated when we are in pain.
The other young lady could teach the young lady that was rude some lessons. The young lady that took me to the room like I said was very warm, caring and polite. read more