Worst place on earth to go. I wouldn't take my dog there…read more My husband needed physical therapy and rehabilitation after being discharged from the hospital following extensive surgery. Before he was transferred, the hospital assured us that his INR (blood clotting level) would be checked every day because it was not where it needed to be. He spent 8 days at this rehab facility and received physical therapy only 3 times. When I spoke with a nurse about his INR, I was told that blood was only drawn on Mondays, Wednesdays, and Fridays--not daily as we had been assured. He was stuck 10 times while they attempted to draw blood, and they couldn't get it. During his entire 8-day stay, his blood was successfully drawn only twice, with the second draw occurring on his discharge day. The nursing care was also unacceptable. On one occasion, my husband waited 3 1/2 hours for a nurse to come help him onto a bedpan. Later that same day, he needed to use the bathroom again and waited 1 1/2 hours with no one coming. I eventually had to take him to the bathroom myself. The following day, he waited another 2 hours for assistance. One day, a nurse came in, moved him from his bed to a chair, and then never checked on him again for the rest of the shift. We were repeatedly told they were short-staffed, and one nurse even blamed it on having an Usher concert the night before. Regardless of the reason, patients who need assistance should not be left waiting for hours. The dietary care was just as disappointing. The dietician knew about my husband's extensive surgery, and we specifically asked for plenty of protein to help with healing. He offered an egg or tuna salad sandwich with his dinner trays, and we said yes. He never received one. His meals were consistently cold and unappetizing. When my husband needed to go to his surgeon for a follow-up appointment, not one person helped me get him to the car or into the vehicle. The same thing happened when he was discharged. I was left to handle it myself. At discharge, we were told that referrals had been made for in-home health care and his orthopedic doctor. Once we got home, I contacted the in-home health agency and was told they had never received a referral. I called his orthopedic doctor's office and was told the same thing. I spent the entire day trying to contact the facility, only to get voicemail after voicemail. Nobody called me back. We were from another state and relied on the hospital's recommendation when choosing this facility. The physical therapists at the hospital had recommended it, but they were not aware of another nearby option that was covered by his Medicare insurance. We later looked at the reviews and saw that Medicare had also raised concerns about this facility. The entire experience was extremely frustrating and, in my opinion, completely unacceptable. Patients recovering from major surgery deserve proper monitoring, timely assistance, adequate rehabilitation, appropriate nutrition, and a safe transition home. The only positive thing I can say is that Antwon and Dan were good nurses. Based on our experience, I would strongly recommend looking elsewhere for rehabilitation care. We will never go back.

My mom was recently a patient in Menorah Park for one week. She was there in connection with…read morerecovery / rehabilitation following hip surgery. During that one week, she was initially roomed with a patient suffering from dementia who was later moved as she was having frequent outbursts. However, the woman tried on several occasions to return to the room and was yelling at my mom through the door that my mom was trying to steal from her. On a separate occasion two individuals tried entering the room. This caused my mom unnecessary stress for her safety and peace of mind and concern on my part for how well everyone is being supervised and cared for; especially those who either can't advocate for themselves or don't have friends/family checking on them. Both my mom and her new roommate waited anywhere from 45 minutes to an hour any time they requested toileting assistance causing her roommate to wet herself due to the wait. Rather than receive an apology the roommate was yelled at for 20 minutes (witnessed by my sister who was too afraid to say anything for fear of repurcussions to our mom). We understand the facility is short staffed but raising one's voice to any patient is unacceptable. Ants were observed in their room to the extent that my mom and roommate were moved to the hallway while the room was cleaned. Prescriptions that my mom needed upon discharge (24 hr home care versus remaining any longer at the facility which would have otherwise been weeks) were not called into the pharmacy due to "computer issues" We were told this was consistent with what others have observed here and at other facilities which is simply unconscionable and sad that no one was surprised that this was our experience as well.

My Grandmother has priceless family heirlooms stolen from her apartment by staff this week. The…read morestaff said she has to wait until the weekend is over until they deal with it. These people are preying on our elderly loved ones who pay the last of their lifetime savings to be somewhere safe! I am livid that nobody can come in to deal with this urgent matter until their weekends are over... while my Grandmother pays hundreds of dollars daily to live there. This is horrible stay far away!!!

This is probably the worst experience I have ever seen.Staff unfriendly.Not accommodating to…read moreseniors.More like a pre school.Minority is cacausion.I would not recommend this facility..

their kitchen staff prepare and serve old vegetables, the residents are treated more like…read moreelementary students than grown adults, and the management seems really "off" it's disappointing because they appear to be the best of retirement in this area and they barely come close to substandard retirement. children and grandchildren please do your homework and speak to staff before you commit to a retirement home!

I was very impressed with this facility. The care shown my mother was so kind and considerate…read more Everything in the facility is geared to the elderly. I was so grateful to have found Peregrine.

if you do have an interview with this facility make sure you call them to see if you have the job…read morebecause they won't call you at all. they went almost a week without telling me the chose someone else to fill the position. the lack of communication is unprofessional

I have a neighbor that was placed in Loretto after back surgery. She has other health issues…read moreincluding a gluten allergy. The bed that she had in her room was broken from the moment she arrived. Finally, after a much complaining someone came and pumped air into it. An hour later the air had leaked out. With regards to her gluten allergy.... she was told that they felt low gluten was okay. She has lost an extreme amount of weight as a result. When she confronted staff about the gluten they told her to avoid eating the bread and pasta. The next morning a croissant breakfast sandwhich was served. Another issue which is paramount is their fire safety procedures. The fire alarm went off randomly for a 2 to 3 hour period. When she rolled out to the desk ... she was told ... there is no fire that I can see and besides it was set off in the adjacent building but they weren't sure where. There was no evacuation of patients nor was there any response by fire personnel. I wouldn't recommend my worst enemy to be placed there for rehab!!!! Finally, certain staff are rude. The staff wait anywhere from 15 minutes to 2 hours to respond to a bell call (a bathroom request that requires assistance by staff). Once she gets to the point that she can't wait and attempts to assister herself and falls then they get upset.

Its ok considering its a convalescent home. If youre lucky, you might get a private room but the…read morefood and beverages are indescribably bad. Try to keep healthy!

Do yourself AND your loved ones a HUGE FAVOR, and if a hospital or other entity tells you they will…read morebe placing your loved one at Iroquois Nursing Home. DEMAND SOMEWHERE ELSE! The level of incompetence with the nursing staff and doctors is absolutely mind boggling. My mother was transferred there, and was only there 3 days. She informed the staff at 7AM that she was UNABLE to move at all. They waited 9 1/2 hours before calling an ambulance and sending her to the ER (my mother called me, and let me know what was going on) and their staff called me 2 hours AFTER she was in the ER. Fast forward to today. She was UNRESPONSIVE to staff for over 7 hours (NOT ONE PHONE CALL was made to either myself or my sister regarding this), my sister spoke with their "head" social worker who said they took her off 3 of her meds (thinking that's what was causing it) I then called for an update and was informed my mother was awake and laying in bed. I was on the phone with her when she informed the staff she was AGAIN unable to move at all. I called the charge nurse and asked when an ambulance was going to be called and that I wanted a phone call once the ambulance was on its way. I have been on the phone for almost a SOLID HOUR with my mother and not ONE staff member has come in to tell her an ambulance is on its way (they had a staff member come and take her BP and that was an hour ago). Still no phone call from the staff regarding an ambulance and still no one has come into her room. STAY AWAY FROM THIS FACILITY as they hire incompetent staff and can NOT determine what a medical emergency is (even if there was a NEON SIGN saying "Medical Emergency" This place needs to be closed down!

My mother has since passed away in February after two and a half months at Iroquois. She got the…read morebest care she could. Now my family are trying to get Medicaid to foot the bill, but I read that we may have to pay them too. I hoped she'd only have to stay there until she got better and come home, but she'd want everyone to know that she is with the Lord now.