Seemingly you must read over 1800 words of the terms and conditions BEFORE booking, so please allow time to do this. They will NOT refund a so called £2.99 booking fee, even though this seemingly non refundable fee is never mentioned except in the full terms and conditions. As the booking was made on a tablet it was not even clear this had been added, as the £2.99 is not on the initial search, and is added as an extra just before payment is taken. I would recommend you go elsewhere when booking parking, preferably a company with a customer services team that you can speak to. This lot seem cheap at first, but once you add in the hassle and expenses added AFTER you have received a quote, they are not worth dealing with and are more expensive that other reputable companies. read more