I love this place! My 2 year old daughter seen "Suzanne"…read moreShe was PHENOMENAL! She made sure my baby was completely comfy during the whole visit She played a game with her before beginning, sang to her when my baby was scared and started crying, Made Sure I understood the best way to care for my toddlers teeth!

I brought my 18-month-old daughter in for her very first dental visit, and the experience was…read moreincredibly disappointing. As a first-time mom, I was already feeling a little anxious about how she would do, but I expected the staff to be patient, understanding, and supportive. Instead, I felt like we were an inconvenience from the moment we sat down. We waited at the dental chair for 20 minutes before anyone came over -- which is a very long time to try to keep an 18-month-old entertained and calm, especially in an unfamiliar environment where she's expected to just sit still. When the hygienist finally approached us, there was no attempt to engage with my daughter, build rapport, or help her feel comfortable. No effort was made to show her the tools, explain what would happen, or ease her into the experience. Instead, I was essentially told to hold her down so they could proceed. For a child who had never seen a dentist before, that approach felt abrupt and insensitive. To make matters worse, the hygienist hadn't reviewed her chart and made me feel as though it was my fault that a medical form wasn't completed -- a form I was never provided when I filled out the initial paperwork online. I then had to stand around with my daughter for another 10-15 minutes waiting for the form to be printed and completed. The lack of organization and communication only added to an already stressful situation. What should have been a gentle, positive first introduction to dental care turned into a distressing experience. My daughter, who previously enjoyed having her teeth brushed at home, has been resistant ever since this visit. That alone speaks volumes. This was an awful first impression, and unfortunately, we will not be returning.

I've had a LOT of dental work done, as Dr Chang can confirm, and this group of professionals really…read moreset the bar for friendliness, efficiency, and making available all possible information regarding my treatment . I'm a giant wuss when it comes to the dentist. I was very up-front with Dr Chang, telling her as soon as we met that "I have a very low pain threshold" when it comes to this kinda stuff. She nodded and said they'd do their best. Everything from the anaesthetic to the work itself was, in my mind, very tolerable - and that's really saying something! I especially like the the ceiling mounted TV, even though you can't hear much, it takes your mind off of the task at hand.

Dr Dental is basically a clinic. I went there for a few…read moreyears. I have periodontal disease. They never referred me to a specialist. Now I have to get a tooth pulled. Never going back.

Got my child in quickly, super knowledgeable and very comfortable office for children and parents.read more

I take all three of my sons there and the entire staff has been perfectly delightful. My kids love…read moreit, they communicate well with everyone, and keep mom and dad updated every step of the way. When one of my boys needed an extraction, the staff was patient, kind, gentle, and wildly accommodating. I have not had a bad experience yet!

I have been going to this dental practice for over 20 years. It has always been a pleasant…read moreexperience. That may sound funny to say going to the dentist is a "pleasant experience". The dentists and their staff are wonderful caring people who do exemplary work. Over the years I have had much dental work done. I would recommend this group wholeheartedly. I put my complete trust in these competent professionals from the dentists to the hygienists to the assistants to the front desk staff. I can honestly say I am proud to smile because of the beautiful work they have done. Paul O.

If I could rate negative stars I would. I went in for a routine visit that resulted in two fillings…read moreon my right-side molars. Shortly after, I experienced severe cold sensitivity and pain when chewing. I returned twice between July and October and was only told the tooth needed filing and to try Sensodyne - no further evaluation was done. I eventually sought a second opinion, where X-rays showed the filling was not sealed properly and decay had not been fully removed. The filling had to be redone, and I later needed an emergency root canal after my bottom molar died and caused a systemic infection. I will now also need a root canal on the top molar. Neither tooth caused issues before the original fillings. I've been a patient here since childhood, but this experience has cost me over $4,000 and months of pain. I do not trust the quality of care and cannot recommend this office.

Great dentist have been going here since my son was super small we had originally gone to another…read moredentist covered by my insurance but had no patience for my son, commerce park staff and dentist have amazing patience and are super helpful and welcoming. We appreciate the careful attention they give my son each time

This specific location has always been an issue. I've been with this practice for about 15 or so…read moreyears. No problems up until about a year or two ago. I got two cavities filled on two separate occasions and only one was hurting afterwards. It's been over a year since I got that filling and when I went in for my cleaning I mentioned the tooth was still bothering me and having a lot of sensitivity especially with colder food. The nurse, not the actual professional just the assistant, told me it was normal (it is NOT especially after a year and having plenty of other fillings without this problem) and I was shocked by that I felt I shouldn't say anymore or she would get upset. Majority of the visit was also waiting. They seemed to have no empathy or understanding about me. I have extremely sensitive gums, it's just genetics, they told me it was a lack of flossing and brushing. Not true. They don't care about the patients or anything else, they just want their paycheck and that's it. If there was a way to give 0 stars, I would. Please don't waste your time.

I unfortunately have to edit my first review. I originally posted about how trustworthy and kind…read morethis dentist was and that does still stand for my first few visits. Fast forward 8 months, I went back in for another cleaning. The hygienist did great and was personable. Still needing quite a bit of work, I requested to speak with the dentist. Unlike the first time, she almost seemed bothered and rushed through my questions, giving me no real treatment plan other than saying I need an extraction. Upon checking out, I was informed that I had a "large credit from 8 months ago" but they wouldn't give me an exact dollar amount. Needing to get back to work, I let it go and scheduled my appointment for an extraction. Upon receiving the estimated financials for the extraction, I found that they added $300 x-rays for an implant that I never asked for as well as a $156 "evaluation" fee even though they told me the tooth would be evaluated at my cleaning. I called the office to inquire and they said it must have been a mix-up regarding the implant x-rays and the oral surgeon indeed did charge $156 just for looking at the tooth prior to the $750 extraction. I proceeded to ask why my past credit was withheld from me for 8 months as it would have been useful to pay off a credit card I put the treatment on and was incurring interest. They had no answer other than "I don't know." With all of the odd billing problems, I cancelled my appointment for now. Edit: After contact with the office manager, she was kind and did her best to resolve the issue. She thoroughly explained the situation, apologized for the error and promptly issued me a check for the credit including interest. While I believe its important to highlight the problems, I think it is equally as important to highlight the initiative they took to fix them. I do sincerely thank them for doing their best to resolve the issue in a fair manner. At the end of the day, we are all human and make mistakes. I do believe the location has the potential to be great.

Can you spell .... "Class Action Lawsuit" ??…read more May, I give this...this...."Money Machine", they call a dental practice....a zero review ? Everything appeared professional and comfortable for the first few visits.....dentist, dental assistants and hygienist were all very accommodating. But, after "paying in full" for all procedures performed after each and every visit (just under 11k year/total).....Then, 4 months later, I receive an email from this "money machine" practice stating that I owe more than $650 for previous procedures performed. Advisory....... When we initial their "estimate" clause, we give this business permission to overcharge. They use the "Good Faith ESTIMATE " law (as leverage) to protect themselves, but they don't follow its intended ethics and morality. Buyer....Be Wary !!

The best dentist to go to! Dr. Ganz and his staff are pleasant, easy to talk to, reassuring and a…read morepleasure to visit. I neglected my dental care for a long time because I was scared to see a dentist and then became even more scared of what shape my teeth may have been in. After checking reviews, I decided to come here and it was a great decision. Everyone put me at ease, I found out my teeth aren't too bad (cleanings and 2 fillings only) and I finally found a dentist I want to go to! Thank you, Dr. Ganz and your awesome staff!

the secret to his success is his outstanding staff, from the front desk to the hygenists. The best…read moreof them all is Lisa, she is the most caring and easy going person I have met, She makes it easy to get your teeth cleaned.

I decided on this practice as it's a small family business and I wanted to support that vs. a…read morelarger chain. I met with Crystal as my hygienist who was great. She took all my x-rays, quickly and fully understood that it is not a pleasant experience. She was upbeat and sympathetic to the fact that no patient enjoys the x-ray experience. She reviewed my old films with me and then went through the new ones talking about areas of concern that she wanted to review with the dentist later in the appt. During the cleaning Crystal made sure that I was ok with the water pic cleaning method, in case I hadn't had it done before. She was gentle, quick and thorough during my cleaning. The best part of the experience was towards the end with the dentist and the hygienist in discussing what to watch for the health of my teeth and that they agreed with me to a conservative approach vs. doing unnecessary work "just in case". I appreciate this the most b/c it shows they care about my health and not just the bottom line. The last best part of the experience is that they have tv's on the wall AND the ceiling - with cable, allowing me to be distracted during the whole appointment which kept me relaxed. I've had dental work done for 30 years, so I'm always a bit nervous about what they will find next, and the tv helped keep my mind from worrying. I recommend heading here for your dental needs. They have a parking lot, are easy to get to off of I-95, and have a great staff!

THIS IS THE BEST OF THE BEST!! This office consistently…read moredemonstrates the best of the dental industry! . Aimee and Jennifer are always attentive, patient, and willing to help. The office staff took the most amazing care of my son from explanations, preparation and after care so there was never a question or concern. Dr. Calcaterra took the time to create plans that met our needs and reduced after care pain or discomfort. I cannot say enough about how this dentist office has changed our lives. My son willing goes to this office knowing that they are all going to take care of him. Jennifer has been invaluable to us regarding scheduling, timing and payments. Without her I don't think we would have been able to get everything done. Highly recommend this office and if you have a child that has anxiety, THIS IS YOUR PLACE! Thank you a million times over for taking care of my family!!