I have been meaning to write a review for several days now but due to the stress of the move I have been recovering and have not been able to communicate with anyone. The company website says on the main page "Honesty, integrity and devotion". Also stated on the website is "Our full service movers are completely devoted to ensuring that every
relocation we handle is a stress-free and memorable experience." For my move I received none of these promises. My move was handled in a totally incompetent and non-professional way with no regard to me or my possessions. The process from pick-up to delivery was horrendous and extremely stressful. I lost many items during my move and my possessions were delivered 45 days after pick-up. The move was miss-managed from pick-up to delivery.
I contracted with IVL for the move and they chose LA Transfer and Storage to complete my move. I also had issues with IVL which I will be communicating to them as well.
Pick-up was performed from 9 pm to 5 am on 9/22 with a follow-up to pick-up more items on 9/24. My friend had to handle the pick-up process and was not able to stay during the pick-up. As a result, many items were not listed on the inventory list. The furniture was poorly packed resulting in damage to several items. Items not boxed were three tower fans and a portable heater. These items were thrown in a box with no padding/protection and the box did not even have a lid.
It was obvious there had been no communication with IVL as the pick-up driver was trying to charge me for services that were included in the binding estimate. Also, I do not understand why the inventory list I gave IVL wasn't used to help determine what furniture items were to be picked up. A simple inventory check would have negated several problems.
The estimate almost doubled at pick-up and due to the pick-up timeframe, my friend had no way of helping determine the square footage used.
Delivery occurred after many promises as to the delivery date. Once the items were on the truck the delivery date was changed 4 times. Each time I was given a delivery date only to find out less than 24 hours prior that the date changed. Thank goodness I did not have a job because I would never been able to accommodate the different delivery dates. The only positive communication experience I had during my move was with the dispatcher who was extremely friendly and professional. I realize that the issues I had during my move were not her responsibility.
Delivery was also handled with a lack of concern for me or my items. I barely spoke with the driver who I felt did not even acknowledge me. Most of the communication with the delivery team was with the wonderful young man they hired to help move my stuff. But since he was not part of the LA T&S team, I had no reason to complain to him.
I will be writing many reviews on the BBB website to as many moving websites that I can find. This move was handled in such a negative way with, let me repeat, a total lack of concern for me and my possessions; possessions which are very precious and represent my life. Moving is stressful enough that having the actual move of my possessions being handled so poorly made the total moving process traumatic enough to send me into a depression.
I tried to communicate with IVL and LAT&S and no one has ever returned my calls, emails, or texts.
Do Not Use This Company! read more