1. Lombardo Homes

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Shelby Township, MI

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Lombardo Homes

1.9 (75 reviews)
Open • 9:00 am - 5:00 pm

Services - Lombardo Homes

Buyer's agent

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I've been in my home for a little over 3 years. I have this crack in my basement foundation that was covered up by insulation. (It looked like it was fixed before we moved in to the right). It's leaking so bad we contacted Prohome and they do not cover unless it's 1/4 inch. My basement was holding water. We had about 1/4 inch of water in my basement. I'm beyond frustrated because my house is not old. I called some people out to see what needs to be fixed and it's going to cost me thousands to repair. I feel like this is structural. I have a 10 yr warranty on structural. If you do buy a house please do yourself a favor and look under the insulation. They are so shady and don't want to fix a damn thing under warranty.

This is the second attempt at repair

Buyer Beware! This is my second review as my first review was responded by Lombardo with excuses and misinformation. Again prior to our closing - our upgraded carpets were destroyed with contractor mud and foot prints. We requested replacement and was told no we will just clean them. However, after cleaning ( they stated twice by professionals) dirt was still on our new carpet. They only replaced as we refused to close. Next issue - ( 3 water leaks) The first water leak in humidifier, they responded on time and notes that construction debris and concrete were in the line. Second water leak, sump pump discharge was not sealed correctly and pour water into our basement. Again, this was fixed. Third water issues are still in process of repairs - we are now entering week 7 of this disaster. The plumbers they use (BOIS) - pushed a toilet flange cover into our piping system. We had concerns in the first few weeks, but no one was sent out until 1 week prior to our flood. They sent Bois plumbing out 4 days prior to the incident, and they told us everything is fine. (Again they brought no equipment to actually look into the lines or toilet.) 4 days later out first floor flooded into our basement. Lombardo mentioned that repairs were delayed as we were on vacation, however that is incorrect. We were gone the holiday weekend ( Saturday and Sunday) in which Lombardo does not work. We finally got the plumbing in and floor in this past week ( week 6 of the incident) However they are still fixing our baseboards and wall. They have tried 2 times already to repair the damage, but are just painting and caulking over the same are, creating more of a mess. I have tried to contact Lombardo multiple time but get no response. Of note, we spent over 100k in upgrades, including hardwood floors. ( Come to find out during these repairs, the floors are not real hardwood, it is laminate on top of engineered wood). I am not the only one in Willow Woods that have had similar experiences. But those are not mine to comment on. I will follow up again until this gets resolved. Honestly none of this should have happened in the first place if they did things correctly the first time. It seems fast and cheap, "well fix later" is there motto. I would watch out as they are planning on building more subdivisions in the area. However, after seeing multiple reviews of others I am not alone. I am, as well as my neighbors, are keeping timelines of events, emails, phone calls, recordings and responses as this seems to be a Gross Neglect case, with Lombardo at fault. Pictures to follow post below of what they consider acceptable repairs. (again this is them fixing the same issues twice)

Unprofessional and nasty

their sales agent Merry Steffan was horrible, unprofessional, and minimized all our concerns regardless of the concern. Lombardo is a great builder, however, they need to remain observant of their staff and the reflection they have on the business. I attached how nasty she was in emails for reference. Also, her sales manager never contacted me and addressed the issue despite calling them. Prior to closing, I wanted to have an inspector inspect the house, she spoke to me on the phone and told me that their are no such thing as an inspector with proper qualifications to inspect my home. Then when I had issues with the flooring, she said "as long as the structural are good we can close". They rushed the closing charged us 500 for not closing on time, and then after closing, took them 8 months to repair my kitchen floor.then my shingles were bubbling, in which I reached out; They repaired them immediately but I was met with "they are done right its an aesthetic flaw." uhm what? My shingles bubbling because they are not played correctly is not aesthetic. Now my basement has been leaking and we are going on a year in Feb 2025; they have yet to diagnose the leak source or address it. When I submitted complaints regarding my kitchen floor lifting she told me it was an aesthetic issue, lol my under a month home having a vynil floor completely lifting is aesthetic lol. Then they had a construction crew working on a sidewalk next to my home in which they used my house, my water source, and my property to complete a public side walk that has nothing to do with me. Next time I buy a home, and I meet anyone Like Merry Stefan, I'm running for the hills. Unprofessional, nasty, and doesn't care about her clients interest. Oh might I add she attempted to tell us we are not allowed to use an agent of our choosing to buy the house so she can make a larger percentage of the profit. Outright nasty.

Construction Progress

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Ask the Community - Lombardo Homes

Do they have basements?

Currently all Lombardo homes have basements included in the base price of the home. This is a feature that is community specific, however, so speaking with a Lombardo Homes sales manager to confirm included features will be the best way to… 

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Review Highlights - Lombardo Homes

“Jaime Byrd was incredibly thorough, kind, and enjoyable to work with throughout the sale.”

Mentioned in 2 reviews

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First Premier Title Agency

First Premier Title Agency

(1 review)

My husband and I have used this title company for the selling of 3 of our homes. The most recent…read moresell just 11/23/21. For as complicated as one would think this process would be, it's the exact opposite here at First Premier. Manage all your title, closing, and escrow needs right here, fast and easy and with an extremely knowledgeable and professional team. Diane and Eileen have helped us with the processes in the past and I've been super pleased with their efficiency and straightforwardness. When it comes to selling your home, you want it to go smoothly and without a hitch. First Premier has delivered that all 3 times. This most recent closing, I was in and out of the office in under 20 minutes- no joke!! That's how organized and together this place is! No, disorganized nonsense here. Straight and to the point. Get the John Hancock's on the paper, copy IDs, double check spelling of names and dollar amounts, agree on key transfer date. DONE! I'm very pleased with this company and I'll continue to do business with them in the future when we sell again. And yes, we will sell again, because as my kids would say, we don't like to grow moss. We don't like to stay in one place too long- we like and accept change.

From the owner: Your home and your commercial property are among the most important investments you'll ever make…read more Do right by them with title, closing, and escrow services that are right for you, no matter your property or your situation! Existing liens, outstanding interests, encumbrances, new construction, commercial property, escrow, title Services: Existing liens, outstanding interests, encumbrances, new construction, commercial property, escrow, title title insurance and escrow services

Lombardo Homes - realestatesvcs - Updated November 2026

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