their sales agent Merry Steffan was horrible, unprofessional, and minimized all our concerns regardless of the concern. Lombardo is a great builder, however, they need to remain observant of their staff and the reflection they have on the business. I attached how nasty she was in emails for reference. Also, her sales manager never contacted me and addressed the issue despite calling them. Prior to closing, I wanted to have an inspector inspect the house, she spoke to me on the phone and told me that their are no such thing as an inspector with proper qualifications to inspect my home. Then when I had issues with the flooring, she said "as long as the structural are good we can close". They rushed the closing charged us 500 for not closing on time, and then after closing, took them 8 months to repair my kitchen floor.then my shingles were bubbling, in which I reached out; They repaired them immediately but I was met with "they are done right its an aesthetic flaw." uhm what? My shingles bubbling because they are not played correctly is not aesthetic. Now my basement has been leaking and we are going on a year in Feb 2025; they have yet to diagnose the leak source or address it. When I submitted complaints regarding my kitchen floor lifting she told me it was an aesthetic issue, lol my under a month home having a vynil floor completely lifting is aesthetic lol. Then they had a construction crew working on a sidewalk next to my home in which they used my house, my water source, and my property to complete a public side walk that has nothing to do with me. Next time I buy a home, and I meet anyone Like Merry Stefan, I'm running for the hills. Unprofessional, nasty, and doesn't care about her clients interest. Oh might I add she attempted to tell us we are not allowed to use an agent of our choosing to buy the house so she can make a larger percentage of the profit. Outright nasty. read more

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Worst builder to build with!!! From putting the wrong siding on my home, to failing to install light preps, and now the driveway issue -- not just mine, but 38 others as well! Lombardo refuses to take accountability or do anything to fix the problems. Please save yourself the stress and look elsewhere. Builders like Pulte and Toll Brothers offer far better quality and customer service. DO NOT BUILD WITH SCAMBARDO! read more

Lombardo Homes - This is a driveway that's TWO years old.. no salt was applied! Some of my neighbors porches look like this!! - Real Estate Services Near Me - Shelby Township, Michigan

We are homeowners in a Lombardo Homes subdivision in Macomb, MI, and want to share our experience regarding significant concrete issues affecting our neighborhood. This is not an isolated concern. There are at least 19 homes within the same subdivision experiencing similar problems, including scaling, chipping, crumbling, and spalling of driveways and sidewalks. Most homes were built between 2021 and 2023, and the damage began appearing within 0-2 years, which is far earlier than expected for new construction. Many homeowners, including ourselves, did not use salt during the first winter, eliminating improper maintenance as the cause. The consistency of the damage across multiple properties suggests a broader issue related to materials or installation rather than normal wear and tear. We have documented this issue collectively and filed complaints with the Better Business Bureau (Case #24702623) and other agencies. At this time, there has not been a clear or consistent resolution provided. We encourage prospective buyers to thoroughly research and ask detailed questions regarding construction practices and warranty handling before moving forward read more

RUN.... don't walk away from this wannabe builder. They are "Quantity over Quality" and a volume builder. The drywall was well done and the HVAC system was satisfactory. Every other aspect of this home was subpar at best. Ramy, our salesperson was the best part of our experience. On the flip side, be prepared to defend yourself from potential harassment and intimidation from the GM of Lombardo Homes, simply because you stood up to him regarding the egregious mistakes that his incompetent subcontractors made. On the other hand, SHAME on us for not doing our homework... we invested our whole retirement savings... and what a HUGE mistake we made going with Lombardo Homes. Don't do it... you will regret it !! read more

I've been in my home for a little over 3 years. I have this crack in my basement foundation that was covered up by insulation. (It looked like it was fixed before we moved in to the right). It's leaking so bad we contacted Prohome and they do not cover unless it's 1/4 inch. My basement was holding water. We had about 1/4 inch of water in my basement. I'm beyond frustrated because my house is not old. I called some people out to see what needs to be fixed and it's going to cost me thousands to repair. I feel like this is structural. I have a 10 yr warranty on structural. If you do buy a house please do yourself a favor and look under the insulation. They are so shady and don't want to fix a damn thing under warranty. read more

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Seems Lombardo works with Lyon Township to pack as many homes on one acre as possible. Township loves it to maximize property tax revenue, and Lombardo earns the most money possible per home! Wonderful...for them. What does the homeowner get? A condominium, that they mistakenly think is a "house", that your neighbors may (or more likely may NOT) feel compelled to sustain. read more

Buyer Beware! This is my second review as my first review was responded by Lombardo with excuses and misinformation. Again prior to our closing - our upgraded carpets were destroyed with contractor mud and foot prints. We requested replacement and was told no we will just clean them. However, after cleaning ( they stated twice by professionals) dirt was still on our new carpet. They only replaced as we refused to close. Next issue - ( 3 water leaks) The first water leak in humidifier, they responded on time and notes that construction debris and concrete were in the line. Second water leak, sump pump discharge was not sealed correctly and pour water into our basement. Again, this was fixed. Third water issues are still in process of repairs - we are now entering week 7 of this disaster. The plumbers they use (BOIS) - pushed a toilet flange cover into our piping system. We had concerns in the first few weeks, but no one was sent out until 1 week prior to our flood. They sent Bois plumbing out 4 days prior to the incident, and they told us everything is fine. (Again they brought no equipment to actually look into the lines or toilet.) 4 days later out first floor flooded into our basement. Lombardo mentioned that repairs were delayed as we were on vacation, however that is incorrect. We were gone the holiday weekend ( Saturday and Sunday) in which Lombardo does not work. We finally got the plumbing in and floor in this past week ( week 6 of the incident) However they are still fixing our baseboards and wall. They have tried 2 times already to repair the damage, but are just painting and caulking over the same are, creating more of a mess. I have tried to contact Lombardo multiple time but get no response. Of note, we spent over 100k in upgrades, including hardwood floors. ( Come to find out during these repairs, the floors are not real hardwood, it is laminate on top of engineered wood). I am not the only one in Willow Woods that have had similar experiences. But those are not mine to comment on. I will follow up again until this gets resolved. Honestly none of this should have happened in the first place if they did things correctly the first time. It seems fast and cheap, "well fix later" is there motto. I would watch out as they are planning on building more subdivisions in the area. However, after seeing multiple reviews of others I am not alone. I am, as well as my neighbors, are keeping timelines of events, emails, phone calls, recordings and responses as this seems to be a Gross Neglect case, with Lombardo at fault. Pictures to follow post below of what they consider acceptable repairs. (again this is them fixing the same issues twice) read more

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Lombardo seems to really building a horrible name for itself. They are finishing my parents home right now and built a roof that looks like skateboard half pipes they are so poorly constructed. This builder left the chip-board on without shingles in the rain and refuses to replace the roof. My parents have dumped about $600,000 into the house excluding the land price. Every aspect of this build is sad and way over priced. I am really surprised they are allowed to legally operate when they produce such horrible builds. "Luxury Home builders" how depressing. read more

Buyers beware! I would avoid this builder at all costs- they lack integrity and honesty. I bought a home and closed in December 2021 in a Rochester hills community. They installed a furnace and AC unit that was too small for the size of our home. Just to pass city inspection they installed a furnace and then swapped it out after we closed. When I asked them why my furnace was being swapped no one gave me a proper explanation. My brand new home doesn't heat to 62 in some areas and doesn't adequately cool in the summers. They keep insisting the size is appropriate but we have hired 3 outside consultants plus asked the city and they have all agreed that the unit is too small for the size of our home. A builder at minimum should know the adequate size of a furnace and AC unit which should be installed for a new home. As a buyer I expected they would do the right thing and not try to scam the customer. Swapping out a furnace after close is not allowed and in violation of building codes!! These are major concerns. Any other builder would stand by their promise to at least build and sell a home that can maintain heat in Michigan weather! They lack integrity which is so sad because their homes are beautiful and with the proper management and if honesty was at the core of their builders promise - they probably would have been a top builder. It's unfortunate read more

multiple issues in newly built house concord park canton for example 1-quality compromise compared to pricing. 2-poorly installed engineered hardwood floors. read more

If I could rate Lombardo homes with 0 stars I would. We built our home in a Lombardo neighborhood. What we have been left with is empty promises and disappointment. Doug, a representative for Lombardo, made multiple guarantees and promises during HOA meetings before the neighborhood was turned over to homeowner control and none of those guarantees or promises have been met. Now, the homeowners are left to pay the bills for things that were 100% builder responsibility. If you are considering Lombardo for building your next home, I would caution you strongly against it after my experience with them over the last several years. read more

Don't buy anything from these scammers! They lie and mislead you to get you to purchase and then change things after it's to late! We were sold a corner lot with no house to one side of it. The site map showed a grassy common area with trees to the one side which is why we purchased it. Now we find out they decided to build a house there instead!How they are allowed to get away with this is disgusting! Not only were we lied to about the lot the floor plan we chose also had changes that we were not aware of until our pre-construction meeting which was to late for us to do anything about. They advertise one thing and give you whatever they want and there's nothing you can do about it! They have your deposit money (in our case $180k ) so they get away with doing whatever they please unless you walk away from your money. Not only are they scammers and liars they build overpriced cheap houses that are poorly built with horrible craftsmanship. Our home is 5 months old and we have already experienced so many issues. Most serious was the sewer gas filling our home making my family including 3 children sick. We found out from Lombardo's trades that came to fix the plumbing that wasn't installed correctly that Lombardo was aware of the issue prior to us closing and obviously chose to hide it! They had to cut out drywall in our home that we had only lived in for one week to fix the pipes and now the repaired wall/drywall looks horrible. We have a huge sink hole in our front yard , no water pressure in the house , sharp staples sticking out of carpet, chunks of wood/debris under the carpet and so much more, I could go on and on. The overall craftsmanship is shit for a $700k home. I highly encourage you Not to build a home with them. This is the 3rd house we have built (1st with Lombardo) and never have we experienced these types of issues or been treated so poorly by a builder. Lombardo has the attitude that they are doing you a favor by building a house for you even though you're a paying customer and paying a premium for EVERY LITTLE THING! That's another thing- They are seriously behind the competition and outdated for being in the year 2023. The included options are straight from the 80's. Never would I have expected laminate counters and sheet vinyl flooring to be the included options in a house that starts at $500k. We had to add $200k in upgrades just to get it somewhat presentable. Hopefully I can keep someone from making the same mistake we did. Please do yourself a favor and keep looking. There are other builders out there that are not just trying to make a quick buck. Find someone who takes pride in their homes and communities and wants their customers to be happy in their new home. Lombardo couldn't care less unfortunately. read more

Poor communication from the start, not even eye contact when you go to your appointment. Just a bad vibe of they don't care from the get go. Building a home is a very personal and exciting adventure. One I don't want to take with this builder, lots a builders around that will give you better customer care. read more

They build so many homes in such a short period of time, not using the best contractors and the quality of work seemed very rushed. Most of the issues we had at our walk through were not covered, as if Lombardo and the contractors understand these problems won't be theirs after the fact. Uneven floors boards, poor paint jobs, an insane amount of nail pops, poorly installed cabinetry, staples popping up from our carpet...not the quality of work I would expect from any new build. Now the same model home is going for over 100,000 base price more than ours did. I feel sorry for anyone who paid that much more for the same quality of work. read more

My parents purchased a home from this builder in Rochester because they thought they would be receiving a beautiful, well-built home. At first glance the house is great, but the issue lies when you start to look deeper and live in the house more. They placed the gas line connection to where you can't place the oven/stove flush with the wall. We get shocked when we turn on/off switches. Our cabinets are not lined up properly and there is an extremely noticeable misalignment on a few of our cabinets. We even have issues with our doors, including our front door, which do not open properly and get stuck. There are nails sticking out in the carpet, sharp side out not the flat side, which little children have already fallen prey to. This is but a short list of the issues with our home. Our neighbors have similar issues, some worse than ours. Many of our neighbors basements' cement floors were not cut to allow for contraction and expansion as the weather changes. These neighbors already have cracks in their floors. One of our neighbor's house had issues with the lock so he had to get them replaced after someone broke in and stole from him. The worst part about all this, they make excuses as to why they cannot fix these issues which we should not have had in the first place. Some of the issues in our home they told us they would fix later and after we signed they switched up their story. We were told that the issue with the switches is due to "humidity" and other bogus reasons. My dad is an electrical engineer, humidity is not the cause it's most likely a grounding issue that occurred when they built the house. Many of the issues in our home are being chalked up to "maintenance" so we have to get it fixed ourselves since they will not. If you are considering buying a home from Lombardo, I suggest they be your last choice. You will not be in peace once you move in to the house because you will be dealing with all the issues that arise from their poor craftsmanship. I highly suggest you seek a different builder who will not charge you a ridiculous amount of money for a subpar product. We learned the hard way that they are not a good builder and I hope that you will find someone better and build a home you can be at peace in. read more

I wish i could give them zero stars. Their business model is to take your money, put low quality materials and when issues come up hide behind a warranty company that is only a front. We had multiple issues- water leaks, poorly laid/ slanted bricks, multiple issues outside and inside that were never addressed. After moving in, when there is an issue, the builder tells us to contact the warranty company, when you contact the warranty company, they said the builder won't address the issue because it is not a warranty issue, despite most of the issues being evident before move in. I strongly discourage ANYONE to build with these crooks. They really should not be in business. read more

My wife and I finally pulled the trigger and decided to build our dream home. Not extravagent for some, but for us the dream we've been working towards most of our adult life. We chose Lombardo Anywhere as our builder after sitting with multiple custom home builders. We made this decision based on price of course, quality of the individuals we met with, ability of the builder to stay relatively close to our price range, and structure of the business in case there were problems. We are about 3/4 of the way complete but i decided to write this review early because of the outstanding experience we have had so far. This process could not be proceeding better. I know i should be knocking on wood here, but i don't think so. Any problems we have had have been minor, and taken care of by the lead quickly. What I am amazed with, is the lead has found and taken care of issues we did not even know of, from suggesting we add a footing for the screened in porch, to innovative ways to work around various obstacles during construction to keep the process moving quickly to our satisfaction. It is clear this organization has the structure and the quality employees to deliver a product as promised. I will update this review upon completion. read more

Lombardo Homes - Construction Progress - Real Estate Services Near Me - Shelby Township, Michigan

Highly overpriced for the quality you get. Would expect much better workmanship, and warranty to be honored. The sheer amount of work and pain I've had to go through just to get warranty requests honored is absurd. read more

If I could put zero stars I would. Lets start with the drywall, nail pops everywhere, you can see all the tape lines on the walls and ceiling our office ceiling bows out so much in one spot it looks like it has a turtle shell under it. Another wall bows out at the bottom and was not fixed. We upgraded the shingles to have the nice staggered look and it they look absolutely awful with tiny pieces cut all over the place. The screens are all loose and look awful and bang against the window whenever the wind blows. Told we would have our driveway and final grade done in October before we moved in in December, was never done. Then in December we were told it will be done early spring that there was one house ahead of ours, spring came and we were told end of April beginning of May, that passed and we were told second week of May well that passed and we were told the weather put them back a week, tried to find out when the work will be done and still can't get any answers just excuse after excuse. The brickwork on the front of the house was so bad it looked like someone threw a baseball at it when it was wet and indented it. Several trim pieces were never painted and pointed out in the walkthrough before move in, well we are 5 months into the house and they are still not painted and told by pro home they do not cover what was supposed to be done and not completed before move in. Ridge vent was clearly stepped on and was supposed to be replaced when we checked on it it was still dented and we were told that they did replace it but must of put another dented one in. Moved in and the stair railing was never stained, had to wait a few weeks for someone to come out to do it, took two days off work cause the first day they never showed up, second day they never showed up and finally they showed up the third time, stained the railing but never sealed it so had to have them come out again to seal it. Grout is missing in several tiles in the shower that was pointed out in the pre move in walk through that was never fixed and now have to wait till the 12 month. Honestly pretty embarrassing having people over to a brand new house with what we spent and the way it looks. They you go to the showroom and pic out cabinets, we didn't get any of the cabinets we picked out for the kitchen, two bathrooms and laundry room. Paid for the chefs kitchen and did not get the oven we were supposed to so now our appliances do not match. New wood floor already peeling up. We chose to have our shower plumbing to the left of shower and they decided to put it to the right even though we said left and it was noted left and brought it up twice before drywall and it was never corrected. read more

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Overall construction and quality of the house is good. Exception being concrete work on the front porch. The first pour (before we took possession) was laughing bad-6inch wide 4foot long gap across the front. They re-did it but it was never right. Water pools on the top, which is supposed to be a warranty issue depending on who you talk to, and concrete splatter all over the brick work. These have been check list items for going on three years. Essentially they just ghost you and hope you give up. The home warranty company works strictly for them, not you. You can get things fixed - we also had siding "bubbles" they took care of, but it took calling and emailing almost daily over three months. read more

Lomabardo homes are trash they are pretty but they are not built with the customer in mind. I've owned my home 4 years now and I see every screw that was put into this house popping out. I noticed this the first year I lived in it but Lombardo told me its nothing they can do but I am a realtor and I know better can you say FREE HOUSE!! read more

Buying your home with Lombardo is only a portion of your concern with them. They will control your HOA and thus where and how your HOA dollars are spent for decades to come. Lombardo currently has two out of three of our board member slots filled by their executives. They refuse to hold board meetings, answer any questions, or give us rightful control now that new construction is complete. They are holding us hostage. Buyer beware. read more

STAY AWAY! Let me save you several months and thousands of dollars wasted before you get trapped. This company is deceiving, nontransparent, and IMPOSSIBLE TO GET AHOLD OF ANYBODY. You will left for weeks and weeks wondering what (or if) is being done. You can try and call, but nobody answers or doesn't. They stole several hundred dollars from my family and would have taken more if we didn't get out early. We called and called trying to get answers with nobody caring about our concerns. We have invested 4 months of time into building our dream home to be lied to and now back to square one( blessing in disguise). I am extremely happy to be using Fritz Builders for our dream home and everything has gone perfectly. Communication is not an issue, trustworthy and transparent, does AMAZING WORK. Do not trust your hard earned money with this "company". There are many other builders you will have a much better experience with, as you should be when building your dream. read more

Do not build with them! they installed wood floors that gave splinters and tried to tell me I was just young and didn't know that wood floors can do that sometimes. They sent a man to top nail over about half of my wood floor. Only after I threatened to call the news's as go public they finally replaced floors (that was fun to live through with two babies under 2!) Our front porch is cracked. they cosmetically covered which looked okay for maybe a year which got the most the warranty. We have replaced every single toilet's guts, kitchen sink guts, laundry room sink pipes and drains and finally faucet. Everything was installed quick and wrong. I'm talked cemented in so you couldn't unscrew plumbing and dripping faucets and insides. Today we have yet another spot on our living room ceiling so we'll have to find what else they installed incorrectly. Thats just the physical stuff!!! Jaime Bryd lied to my face and told me we could have fences. Cost us 15,000 in court fees with our devil of an HOA! And Lombardo refused to comment on court case! Shoddy shady business! Do not deal with them! I have pictures and data to back up my claims I'm not just crazy or over zealous! read more

Providing an update on my home condition. As I written in my previous review, I have had multiple water leaks (2 from different bathrooms, HVAC system, basement, into my garage, kitchen sink) in my home and now apparently have a leaking roof with likely mold in my attic. This became apparent because the dry wall has changed colors in my bathroom with multiple defects in my ceiling. This is to highlight the lack of attention to detail and negligence on behalf to this builder. read more

Lombardo Homes - Evidence of water damage from roof leak. - Real Estate Services Near Me - Shelby Township, Michigan

Overall I've been pleased with my home purchase but when you look at the details you become disappointed, I am currently at my 12 month inspection where Pro Homes (the Warranty Company that Lombardo hired to handle Warranty) has informed me that a large gap in the caulk is not covered, I don't think I've ever seen a tube of caulk that doesn't boast a 10 year Warranty, but I can't get 12 months out of it? Clearly installed incorrectly or a product failure. A quality Home Builder would stand behind a product that is clearly faulty. There are too many good builders to give business to a bad one... read more

Lombardo Homes - Shrinkage After 12 Months? - Real Estate Services Near Me - Shelby Township, Michigan

My review is specifically to bring attention to the knowledge, helpfulness, and care that Jaime Byrd provides to prospective Lombardo homeowners. As someone who has personally purchased a home from a volume builder (2x), and now as a realtor helping clients through the process I can confirm that Jaime is a stand out from the rest. New construction is not for the faint of heart, and those that take the approach of partnering with their sales representative and construction manager will be pleased with the end result; regardless of which builder they choose. I am comfortable bringing my clients to meet with Jaime because I trust that she will treat them with respect and care every step of the way. read more

My husband and I were first-time home buyers when we approached Lombardo. We were pleased with the price point of their homes just outside of Ann Arbor, Michigan and the floorplan layouts were appealing too. Over the year we worked with them, we had very positive experiences with the Lombardo employees. Hailey Bobinac, in the sales office, is such a lovely person! She is positive, knowledgeable, organized, and prompt in her responses. She was never pushy nor dismissive and she gave us the feeling that she was very familiar with our interests and the progress of our build. She kept the lines of communication open and went out of her way to keep us informed and help us secure the lot we fell in love with. When we visited other Lombardo communities in the surrounding areas, the sales reps we encountered there were just as pleasant, welcoming, and accommodating. During the build we received weekly emails to keep us updated on the progression of our home and we were always able to reach out with questions about things we read in the email or saw during our own walk-throughs. Our Construction Coordinator, Chase, was great! He was wonderful to interact with and patiently explained everything about our new home as we walked through with him at different stages of the build. He patiently (and thoroughly) answered any questions we had along the way. The build went smoothly and we even closed earlier than I anticipated (just under 7 months)! It was a lovely, smooth process and we're so pleased with the finished product! My husband and I are very happy with the decision we made a year ago and I would recommend building with Lombardo to my friends and family. read more

I was extremely pleased with the service we got from Lombardo Homes throughout our building experience. Jaime Byrd was incredibly thorough, kind, and enjoyable to work with throughout the sale. Chase and Sal were great construction coordinators who were always prompt in answering questions and tremendous advocates to ensure our home was built on time and to our needs. read more

Horrible quality, and experience. Never again will i build with Lombardo. Also allowing two houses down to copy everything about our house on the exterior. We expressing my concern, the sales Managers response was " there is nothing we can do, but you can do your land scape different". There was no concern from them whatsoever, i under stand the rule not next door or across the street, but who told them to go copy out home ? With over 100s of combinations, this should have never of happened.. read more

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VERY BAD EXPERIENCE!!! We worked with "On Your Lot Lombardo" just long enough to get our fill of them. Custom homes were out of our price range so we came upon Lombardo. Didn't have exactly the house that we were looking for, but we found something that worked for us. Prices seemed great. We thought it was because they are such a large builder and that they buy in such bulk that the prices got passed to the consumer. Unfortunately, not the case. We should have gone with our gut feeling on this one from the start. They are not listed with the Better Business Bureau. They are not part of the Builders association. They have a 3rd party warranty company - which means they don't stand by their own work. The prices of their house seemed good, but they are so stripped down that when you start adding basic things the price climbs really fast. Who would think that central air is an add on in 2019??? That added about 4k. They have you leave a non refundable deposit for thousands of dollars (which other builders do not) just to look at your property and for soil tests/surveys which are not necessary at the very beginning when you are just shopping for a builder. Really it locks you in because who wants to walk away from thousands of dollars with nothing to show other than some survey stakes that can only be used for that exact size footprint of house. They won't even tell you land development estimates until you give them the down payment. Then when it came back, it was estimated to be $120,000+ for property development ALONE (not including anything with the home or foundation, and that was after the site was cleared of trees). They wouldn't allow me to use my own contractor that I provided to them with his quotes for the work that were sometimes half or a third of what their contractors charged. I felt like I wasn't very involved with what was supposed to be the building of our dream home. They just sit you down with their soil tests and tell you exorbitant prices for their building costs. 1k/month for generator use when you can go anywhere and buy a generator for $400-500 that is big enough for the construction job of a house. Jamie and Patrick were very pleasant to work with, but the company they work for is not transparent and hides the real cost on the back end which you are not told until you are 1000's in. I feel grateful that we backed out with Lombardo and found a much better builder who built us a way nicer house that will make us happy for many years. These bad reviews are not the only bad ones I've seen. I have heard of multiple other people have issues with them as well - mostly foundational problems, which is a HUGE PROBLEM - most important part of the whole house!!! read more

Trustworthy Organization that's steadily growing by building high-quality homes. Lombardo Homes team is knowledgeable in every aspect when it comes to value=quality read more

We just completed our home construction with Lombardo at Rose Garden Estates and we're very happy with the results. The house was completed on time with very minor issues (e.g., paint touch-ups) to resolve after our final walkthrough. Good house layout and good project management to get the house built on time with quality. read more

I was super excited to start a new build with Lombardo Homes, but that excitement was soon met with disappointment. I visited the Inverness site several times, and even received a home quote more than once. Although the home I was interested in was not on display, anywhere, I still wanted to partner with Lombardo to build it. So what happened? When I first received my "home quote estimate", the home in their system was listed as $330,00 base price although they were advertising it at $336,000. I wanted to upgrade to a different elevation, and was told that would cost $900, so while I've been working on my numbers based on $330,900, I was told that the price would probably be adjusted to $336,900, due to THEIR error in THEIR system. Nonetheless, I'm ready to reserve my lot, something I didn't know cost additional money, and start the process of giving my $30,000 deposit. I now receive my new quote and of course, the $330,000 was adjusted to $336,000 but the elevation was incorrect in THEIR system as well, so instead of it being $900, it was $7,900 - so much for my exciting experience! Due to errors on their part by providing me with incorrect prices, the increase on the house alone was $13,900; and we haven't even touched/addressed any upgrades, which by the way, causes me to longer be able to get some of the things that were important to me because I've incurred $13,900 that was not originally shared with me. With nervousness, I went to that office willing to pay my deposit, even after reading some of the reviews on yelp regarding experiences people have had. I think it's unfair to display a price, present a price, and then say my bad, it's really $13,900 more - and it is what it is. If you're not going to honor the price that was in your system at the time I was inquiring, and given a physical quote, it would be nice to have gotten something to make me feel as though they cared about what happened. I cannot even begin to express how disappointed I am with how this happened... read more

I just bought new construction home and my closing is next month. I found multiple cracks on the basement wall and on the floor around the sampamp. I told my sales agent debra to do something about it and she rudley says why are you worried about cracks? Well i am worried because i am paying 400000$ for the house and i am worried that it will get bigger. It cracked while house is still under construction. Construction coordinator behaved like it is my fault to ask about the cracks and says that it just happens. I asked them to ensure me to Cover those cracks for lifetime warranty and they say structral foundation has warranty for 10 years from prohom. I told them that i jave hired private inspector before closing to take a look at it and she is like well thats not going to help you any and she said that they are not going to do anything above and beyond their level even of my inspector find anything during inspection. I am very upset with the them and they talk too rude. I am thinking whether should i close or back up from closing. I wish i never had chose lombardo for my first house and paid 20000$ deposit. If i back up i would loose my deposit. My lot of indian freinds live there and they refered me to them. When i told them about it they were very upset. Now i am never going to refer my any friends to lombardo and i will never have my friends go through the same experience. I wanted spread my experience to indian community and other people so they be careful before buying and paying deposits. read more

Lombardo Homes - Real Estate Services Near Me - Shelby Township, Michigan

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We just moved into our new condo built by Lombardo. We have been very pleased with the entire process. They met all promised dates, and we knew our closing date 2 months before closing allowing us to schedule movers, cable, mail etc. The sales reps (Pam and Jane) were very help and provided helpful insight into condo living for us. Ghe construction managers (Joe 1 and Joe 2) were right on track with the schedule. Everything was very well done. We are very happy with everything, we have been in for one month with no problems. The process of picking out finishing touches at the Design Center is wonderful. We had built a new home previously, and said we would never go through yhat again. The Design Center makes choosing colors, flooring, lighting and plumbing so much easier. Are professional designers are there to walk through the process. You can't screw it up. read more

I bought a new home from Lombardo in Arbor Ridge, Pittsfield Township, one year ago. They use ProHome to handle their home warranty coverage. In our 11 month warranty walk, they pretty much denied all our claims, including the one in the photo. The closet wall was damaged from day one. But they refused to fix it. And look the cracks in basement. read more

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Appliances shown during your design selection are a poor representation of what you get. This along with the staff not being knowledgable of the products makes for a poor outcome. I close in 6 days and I'm starting to regret my decision. What happened to doing everything to make the customer happy, especially if they are spending $260,000 on a custom home. Lombardo refused to fix the situation. Just told me to bad to sad go by another refrigerator and dishwasher. I don't even have a clue of what my stove looks like because it's not there. Sometimes it's the little things that will make an experience bad. read more

Absolute worst costumer service and communication! Virginia and her manager Darla are the absolut worst! Do not build with these people!!! Your questions, concerns and deadlines go right out the door and they do not care about them. Cheap, cheap, cheap for a reason!!!!! Do yourself a favor and find a different builder!!! read more

We are very pleased with our experience with Lombardo Homes. Jaime is fantastic, responsive, and overall a wonderful person to work with. She answers all of our questions and never once did we feel like we were being misled. Chase is great as the construction manager. We had the opportunity to visit the site frequently and anytime we see Chase, he was approachable, friendly and answered all of our questions. We did our homework, thoroughly read all the paperwork, and had a very firm understanding of what's going on with our home. There were no surprises at the end and we love the product we received. read more