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    LOFT Outlet

    4.0 (1 review)
    Closed 11:00 am - 7:00 pm

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    Verizon

    Verizon

    (2 reviews)

    We came here to take advantage of the Mother's Day deal, buy one get one iPhone deal. Kasey helped…read moreus on Mother's Day and he was amazing! His customer service was above and beyond. It's the only reason I am rating this spot with an extra star. He deserves 5 but unfortunately we had a second experience that deserves 1. Sadly, the phones we wanted were out of stock and so Kasey ordered them, they would take 2 days to arrive. He gave us a detailed breakdown of all costs in writing and told us we can pick them up and activate them the day they come in. Kasey was off the day our phones came in and TESSA was who we dealt with. Unfortunately Tessa was not pleasant at all and made us feel like we were burdening her by coming in, lots of eye rolling and an annoyed heavy exhale when we told her why we were there. The entire store smelled like fried food and we could see they had a spread of Five Guys behind the registers. Perhaps she was mad she had to help us and sell us accessories to go with the new phones we bought instead of finish her lunch? Tessa went out back and I was talking very quietly and privately with my family and she came back to the front, glared at us and said "what". I was shocked, first of all it's not your business and second, why would you speak to a guest this way? To top off this visit, we were never charged for a set up fee in the past nor were we told during our first visit by Kasey that we would pay an in store set up fee, we only were told about the activation fee with Verizon. When we asked what the in store charge was for and explained it was not mentioned on our previous paper work given to us by Kasey, which she had in her hand, she gave a condescending response that it was for her having my number moved from previous carrier to Verizon (this doesn't explain 2 charges one number was being carried over the other was a brand new number and she didn't set that phone up) she followed up with "I can't wave this fee it's a standard franchise charge". We were also told by Kasey and another Verizon rep at different location that there was a charging accessory package with a free wireless charging station and when we inquired about the accessories package with Tessa she pointed to a wall without looking up to tell me to pick out a case, I did this and when we were checking out she wasn't even going to give me the charging cord, I had to ask for it and we never even got the wireless charger. Really disappointed in her service, she made a comment to my young children when I walked away "wow your mom seems stressed", well the fact that you Tessa have treated me so poorly and have been very rude to us, yes I would seem a little stressed seeing how I'm spending a lot of money and you are treating us like dirt. This experience reminded me that poor customer service is the reason I rather deal with a robot over the phone or click to shop than a deal with a a condescending rude company rep. I hope the owner of this franchise reads this and properly deals with Tessa. Kasey needs a raise and Tessa needs training.

    It's really helpful that you are letting me know this two years later on how I can voice my…read moreconcerns to corporate and how you think I still have this issue two years later.

    LOFT Outlet - accessories - Updated May 2026

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