I've been a patient of this office for years. I believe that Dr. Loehr is a good person and cares about his patients. However, there is something very broken in this office. I've finally started looking elsewhere for my primary care.
Simple tasks such as returning messages or calling me to discuss recent blood work proves to be too difficult for the doctor and his staff. As I'm writing this review, I'm still waiting on a phone call (I've left messages for 6 straight business days). After my physical last year, I had to randomly show up at their office for a copy of my lab work because 2 weeks of messages went unanswered. The specialist that is evaluating me is also having difficulty obtaining labs and records from this office, which is now delaying my treatment plan.
The new and improved "patient portal" was supposed to make access to information so much easier, but its become the biggest nightmare of all. Complete and incomplete test results will be uploaded prior to the doctor reviewing them, or sometimes not uploaded at all - which puts me right back into the phone tag cycle.
Incompetence + lack of urgency + poor communication = a bad formula for any type of health care office. If you're visiting a doctor, chances are you're dealing with a problem that needs promptness, compassion, and education. You'll find none of those things at this office. read more
