I recently had the WORST experience here, And although the experience sucked what is most insulting is that there was no communication despite me calling to discuss my issue before leaving a review, I have never left a rev before but am disgusted by how this was handled... Firstly my youngest pup attended daycare only 3 times, the first time he seemed happy so we came back the next week and the staff seemed friendly, so i thought ok, its not too bad here as weve not been to any kennel before, on the 3rd visit he came home with fleas, we took care of it , got preventative at the vet for both my dogs, i figured ok no big deal this happens, so we planned last weekend to have both our dogs boarded for one night as our ref sitter couldn't do the last night of our trip, I spoke with staff both during our daycare drop offs in person and via text letting them know our oldest pup needed insulin they said absolutely no problem, I double checked and again said no problem so i booked our night, they confirmed but requested my oldest pups immunization records so i took him to the vet paid a few hundred dollars got him all topped up and preventative, sent it to them via text was told all good, we left for our trip and planned for our sitter to drop the boys off... i get a text while were away saying oh actually were not vets we dont give insulin, not really an apology or and help in the situation just a text saying yep musta been a misunderstanding... then nothing , that was it, i called 2xs left a message to discuss the situation and no reply, I would Never leave a pet I loved here unfortunately... read more
