Update: I am currently receiving treatment at Encore Physical Therapy on Bypass Road and have had a…read morevery positive experience. Latoria provides compassionate care--she listens attentively when I express discomfort and is always empathetic in her approach. She is also respectful of my preferences and never pressures me to attend more sessions than I'm comfortable with. In contrast, when I was at PT Solutions, I felt pressured to attend therapy three times a week, even after expressing that twice a week was my preference. While I understand that more frequent visits might benefit some patients, I value having my input respected. Jeff's insistence made me uncomfortable, as I prefer a collaborative and patient-centered approach to care. Encore, by comparison, truly listens to and respects their patients' needs. My First Review: I am writing to formally express my dissatisfaction with the level of customer service I received from Jeff, the physical therapist at PT Solutions, during a recent appointment. Throughout the session, I experienced difficulty performing certain exercises due to physical limitations. Despite this, I made every effort to complete the tasks to the best of my ability and clearly communicated to Jeff that I was only able to perform exercises within the range that my body could tolerate. Unfortunately, his response was dismissive and unprofessional. He repeatedly stated, in a condescending tone, that I "should not have been hurting," which I found both discouraging and invalidating. At one point, I had to ask Jeff to please listen to the patient. The situation escalated further toward the end of the session. When I explained that I was unable to lift my legs with the weights provided because they were too heavy, Jeff responded by saying, "You've been saying you can't do anything ever since you've been here." I clarified that I had not said I couldn't do anything--I had only stated that I could not perform the exercise with the additional weight. I also made it clear that I did not appreciate having my words misrepresented. This interaction left me feeling unheard and disrespected during a time when I was seeking support and care. I believe every patient deserves to be treated with empathy, professionalism, and respect, especially when navigating physical challenges. As a result of this experience, I have chosen to seek physical therapy services elsewhere. Again, I believe customer service is an essential part of patient care, and unfortunately, my experience did not meet those expectations. For that reason, I am rating PT Solutions a 1 out of 5. I hope PT Solutions will take this feedback seriously and address this matter appropriately. I would appreciate a response regarding how this concern will be handled moving forward.

The best physical therapist (Jeffery Huesser) you could ever ask for! From my first interaction…read morewith him his actions were above and beyond in making the physical therapy comfortable and effective. I have had some injuries in the past and have worked with many physical therapists and he is the best I have worked with. He makes sure that you don't do anything that causes you pain. He also helps with your recovery from the active workout. At the initial consultation he was able to diagnose my shoulder problem and make a workout plan that helped strengthen my shoulder. But beyond the knowledge care he has great bedside manner.

NeoLife is unlike any other Medical Providers you know. It gives vibes of a Family owned and…read moreoperated business. The staff is knowledgeable and supportive, the Doctors are attentive and passionate about recovery, and they go out their way to make every patient feel like apart of their family. Other agencies in the gulf coast area better look out because once their new facilities are built, they will be a force to be reckoned with. I won't go anywhere else for my physical therapy. Period.

The therapists in the Bay office are knowledgeable, caring and efficient. But the reason I have…read morereturned here for therapy is that they listen to the patient. They truly listen. I see improvement after every visit.

Dr Ganey and staff are very friendly and have experience, knowledge, ability to give patients the…read morebest treatment and plan for recovery. Equipment is top notch, facility is clean and following their program the road to recovery can be obtained quickly. Have and will recommend to anyone in need of therapy. Great team

Most of the staff I interacted with where rude. I felt like I was wasting their time. Also they…read moredidn't file my request right to change my appointment and I when I showed up, they insisted I was there on the wrong day. I have two stars because The facility does seem relatively clean and they where accommodating to my small children.

I just finished doing 15 visits to PT Solutions on Switzer. All three therapist did a great job…read moregetting me to walk without using an aid. I had a spinal fusion last year. I've been using a rollator or a cane for over three years. They helped me with physical therapy plus they showed me how to walk. Take bigger steps! It works!

From the owner: Memorial Rehabilitation Services provides restoration of function in patients with acute or chronic…read morepain, musculoskeletal disorders or those who have experienced catastrophic events such as stroke, spinal cord injury, brain injury, or an accident which limits the use of arms, legs, speech or cognitive functions.Since 1987, the Inpatient Rehabilitation Facility of Memorial Hospital has provided a medical/physical inpatient rehabilitation program on the Gulf Coast. This is a unique level of service provided to insure the people in this community have rehab services available close to home when they are needed.Team members and services include the patient and caregiver, the physician, rehab nursing, physical therapy, occupational therapy, speech pathology, therapeutic recreation services, social worker, care coordinator, psychology and neuropsychology, dietician, chaplain, respiratory and other services as indicated by need.For other information about the unit, please contact the Clinical Liason at (228) 867-4869. The scope of services is available upon request.

They go beyond doing the job! They make you feel important and very friendley!!! KING give them an…read moreA+++ they are good!!!!!!

They are like family. They attend to needs, take special care, are very helpful. Highly recommendedread more

They give quality PT. I've been to PT at Vanderbilt medical center in Nashville were the Tennessee…read moretitans go and community is right up there with the biggest PT centers. The office clerks are very polite with a positive creating,

These people are awesome. They did my knee after a torn meniscus many many years ago. When I needed…read moremy back done I decided to go with people I knew. The exercises they gave me were so easy I don't mind doing them three times a week. So when I got a bizarre injury in Katrina that an orthopedic surgeon said couldn't be fixed I came here and said "Really?" They said "we'll see" and they made it better. Shoulders are the absolute worst to rehab so when my dr wanted to go with a different PT I said no way I want this one. I have never had to take very many pain meds because PT with these people has always worked and I don't mind going because the staff's number one focus is making me better.

Rodney is a wonderful therapist. He has compassion, yet know how hard to push. He has alot of…read moreexperience and is a very nmild natured man. He helped me with a severly broken arm and also endurance. I also worked with him in the Home Health setting. We used to call him Dr Feel Good, cause he knew how to get you to relax. They know how to work well with your Doctor and Insurance and will not rip them off.

This place had nice personnel and good equipment. I went as long as Medicare would pay for but…read moredidn't get much out of the therapies. A month later I couldn't tell I had been there.

We have been utilizing Encore Rehabilitation for the past 2 years. The therapists are always…read morefriendly and willing to work with us. The Insurance side of the house was always taken care of and I've had very little out of pocket expenses. (Thankfully) The center is always clean and they have a good selection of therapy devices.

personalities of staff members was knowledgable, accommodating, polite & professional. This also…read moreincludes front desk who was very efficient and thorough

Monday December 29, 2025, I went to an appointment at Gulfport Rehabilitation Center, 9471 Three…read moreRivers Rd, Suite E, in Gulfport. I sat in the lobby filling out my new patient paperwork. I could, as well as the others in the small lobby, hear nothing but the loud receptionist telling a man on the phone that they had had a data breach and someone had hacked their systems. She then loudly spoke to another man on the phone, which is where I was most shocked. Next was the cackling of the red haired woman receptionist as she loudly started making fun of the man she had just gotten off the phone with that had apparently been a patient there but wanted to see if his insurance is still going through just fine after he was fired but had already paid a certain amount for his insurance. He was fired from what I believe is a shipyard here called Ingalls. I forgot his name but she had said it while she was on the phone with him being completely uncooperative and talking down to him. She laughed and made fun of him with the woman behind her, saying if he wanted an appointment and really wanted to be sure about his insurance don't ask her, he should try keeping a job! They laughed at him together. I had no idea who this man was, but I had had enough. I stood up ripped up my new patient paperwork, and told them to cancel my appointment in any future appointment because I am thoroughly offended at what I just heard from them. They just looked at me shocked then unbothered and said okay. I left and tried to forget about it but I couldn't so here's my review to warn others.