I came here a year ago when I had Dental Plus and was covered for the cleaning. I came this year and gave them my card for my new insurance and had the same appointment. This time without my knowledge they did not run my new card and went under the assumption that I had the same plan as last year. As I am sitting in the dentist chair they are telling me to add all of these procedures and CLEARLY STATING that they are covered with my plan that I gave them my card to, before the appointment. Three days later they bill me fees not covered and write in pen that it is not covered because I do not have the Dental Plus, just regular. I call them saying that I made sure that I gave you my card PRIOR to the appointment and they have the audacity to say they did not run it and assumed everything was the same. They told me it was my responsibility to tell them. What more can I do after giving them the card to run before the procedure and they do not run it and do not tell me. Now I am in a battle with the insurance company and they are refusing to do a return service request to see if I can be helped with this astronomical bill to my insurance. They clearly told me that it would be covered and flat out made an error on their part and will not own up to misleading me in not running my card. They sure are nice during the visit, but they get nasty real quick when you inquire information afterwards. Never have I every went to a professional that did shady business such as Alison Lockhart. I will say that the dental assistants are great. Very good at what they do and they are not involved in the malpractice of the front desk. My first visit last year was good, but I will never go back to a place that takes advantage of people that are naïve, for I just started my own insurance. When you had a business a card for a transaction, that business should be held accountable if they did not run the card and went off previous year information and do not inform you until AFTER the appointment. read more
