I had the worst sleep of my life here…read more
Let me explain:
When I booked my reservation over 2 months ago, I mentioned in my reservation notes that I would like a pack and play/crib for my baby. I called the resort at the time I made my reservation and got confirmation that they have p&p's.
At check in, the front desk receptionist mentioned "I see that you requested a pack and play?" I confirmed. He stated "there should be one in the room, but if not, call this number." There wasn't a p&p in the room & it was burning hot inside. I called the number that he listed, which was not in service. Then I dialed 0 & asked where the AC was located. He responded, "AC's are not included on the accomodations." Excuse me?!
I knew the resort was older, but can't imagine sleeping here in the summer humidity. After asking "do you have a fan, at least?" He responded "there should be one in the drawer." Thank goodness they had that much! I then asked about the missing p&p. They told us they were working on it. 30 mins passed, I completed my baby's bedtime routine and she was rolling around, fussing, wanting to go to bed. Still no p&p.
My husband went down to speak to the receptionist and the receptionist stated "they are trying to locate one in storage." We waited another 30 mins or so, wondering if they even had any after 1 hour. My baby was crying because she wanted to sleep and her sleep space wasn't available. By this time over an hour had passed.
I went downstairs to the receptionist and asked again if they found a p&p They stated "we are working on finding one for you. They have to go into the storage unit." I responded, "you mentioned it would be in our room and I listed it on the reservation." He said, "I have no way of seeing the reservation requests until you check in." So no one looks through reservations ahead of time and makes sure they can accommodate guests?
Before you suggest, why not just put her in our bed? Well, she isn't a graceful sleeper, and she thinks being near us = play time. By this time since my baby was in such a bad mood, we decided to bite the bullet and have her sleep in bed with us. We set her down & after an hour of fussing, rolling around,& kicking us, she finally slept.
3.5 hours passed since we checked in and we heard a knock on our door. Wes ignored the knock since we didn't want to wake our baby. A few minutes later, the room phone rang. This upset me. What if all of us were sleeping and the call woke our baby up after all the effort to get her to sleep? The common sense was just lacking. I picked up the phone and they said they managed to "locate" a pack and play and they said that "it's probably too late." Well, duh. 3.5 hours. I responded "yes, it is, she is already sleeping." They left it outside our door for the night.
My daughter woke up crying a couple times throughout the night since she couldn't get comfortable and both my husband and I didn't sleep well at all. We didn't want to risk fully waking her up by opening the creeky door and setting up the pack and play while she was sleeping on and off.
The American Academy of Pediatrics recommends having your infant sleep in a separate sleeping space due to risk of Sudden Infant Death Syndrome. So not only is not providing a pack and play in a timely manner unsafe, it's also morally irresponsible.
All that aside, the pillows were so uncomfortable, I ended up sleeping without a pillow (!) because they hurt my neck. The bed was also too soft with no support and the material made both my husband and I very hot. Not a good combo with no air conditioning.
Also, don't bother getting a lake view room, because the windows are covered with a really unattractive netting and you can get the same view from outside.
The next morning when at check out, I asked to speak to a manager. Other receptionists there validated my concerns. They told me the manager wouldn't be in for another hour and they said that he would call me the same day. It's been 2 days and I never received a call from any manager from this resort.
I overheard another unhappy patron mentioning she got locked out of one of the buildings one night and no one was answering her calls at the front desk. It's pitch black near this resort so I imagine that was terrifying!
I could go on and on with more terrible things about this place but I will spare further details. Please listen to the negative reviews for this resort. I wish I did!
TLDR: Isn't the whole point of booking a resort/hotel is ensuring EVERYONE in your family has a place to sleep? Think about it.
Edit: unprofessional response to my constructive criticism. Should I bring my own bed to the hotel, too? Please attempt to remedy the situation before getting offended at my honest review.