There's no transparency and you fundamentally can't trust them to be fair and honest with you. Let alone helpful.
They forgot to subtract the 10% OAP discount from our bill and continued to avoid reimbursing despite us sending them four reminder emails.
Sent out a rookie plumber who left the toilet dripping from a nut. Who also panicked while undoing a main water pipe inside our house. And who wasted time on our job calling the head office to complain about the terms of his engagement.
They charged us triple the shop price for the faucet the plumber bought from our local home store. read more