Great timely service and the was local so that meant a lot. I appreciate because we called many but…read morehis performance was excellent.

New Tech was afraid and refused to give me service because I…read moream an African American. Made an appointment, then canceled on me because he thought he was in danger of something nefarious happening. If you sound like an African American male, you more than likely won't get service. I called to make a formal complaint and the person started recording me without my consent trying to get something to use to get the police involved. Very dirty business when they were the originators of the problem. 2026 is just around the corner and PREJUDICE is still running rampid.

Exceptional workmanship!!!…read more I recently used ENC Lock and Key and could not be more impressed with the exceptional service I received. From the moment I called, Mr. Derrick was responsive, professional, and genuinely courteous. It's clear that he takes great pride in his work and cares about customer safety. I highly recommend ENC Lock and Key to anyone in need of locksmith services. He truly set the standard for quality and professionalism.

I called on a Sunday. My call was promptly returned. He came out the same day. I wasn't expecting…read morethis, being that I'm an hour and thirty five minutes from his location. Derrick was punctual, professional and patient. He cut and programmed two keys for less than I had been quoted for one by other locksmiths. Really great guy who takes pride in his work.

I locked my keys in my car @ work. All it took was one call. Not to mention I didn't have to wait…read morehours. He was very professional and treated me with kindness. I recommend. I was referred by my Insurance Agent ( Anchor Insurance Kinston) The reviews spoke for themselves.

I needed a Schlage deadbolt rekeyed to replace a broken one. Went into the shop and ten minutes…read morelater Garrett had it done. He even let me watch! What's more, it only cost $7.49 with tax. Highly recommend this locally owned and operated family business.

Guy lied to me about the service and tried to take my key fob away from my wife when I wouldn't pay…read morehis $40 for gas. He never mentioned anything about additional charges when I dealt with his the first time about coming out to program a FOB, I paid him full price for half the work the first time and now he wanted $40 for gas after telling me to call him when my second fob comes in and he would come program it. This guy is a crook in my opinion, I will NEVER use him or recommend him to anyone EVER!

Call Monday morning and he was here before the evening friendly conversation got the job done…read moreprofessionally

If I could give them 20 stars I would. I dumbly left my key in the door jam for my partner when he…read morecame home from work (we've been meaning to get a second one but we work a lot) I ended up getting home before him and went to grab the key and ended up pushing it into the jam and into the apartment When I tell you I was so mad. I sat there for 4.5 hours trying to find someone to come get the door open since our complex wouldn't help us due to policy. Most said they didn't have any in the area or were closed for the day. We tried one more. They were our last hope and they pulled through! Super quick and helped us get into our place to take care of our dogs. 10/10 in our books lol was super quick and upfront about pricing. Also gave us the option before he did anything. Also drove 40 minutes to us at 10pm at night which most wouldn't do. Will always recommend

Broke my key and charged me 50 dollars without extracting. Forced to tow car and replace cylinder.read more

Never available when my fam in Rocky Mt. call, Horrible "…read morebusiness." For a year, each time family try, they said O'Brien always lie or say " no one is available." Pitiful locksmith. I finally found my relative in NC a REAL business locksmith." O'Brien. Isn't a real business," No one is " that busy." Give you zero stars if I'm able to."

My children and my self were locked out of our home so we attempted to call this company several…read moretimes during working business hours and was unable to get anyone on the phone. Never received a call back. Pulled up to the office directly, because I did have my car keys in my hoody, all the lights were on in the building however the door was locked and could not get anyone to come to the door. Does not seem like a reliable locksmith service and will not ever be calling again.