Julie and her team are hands down the best. From the very beginning, they were incredibly…read moreresponsive, easy to approach, and made us feel completely comfortable discussing our budget and finances. There were many times we felt like we were asking "silly" questions because of all the mortgage jargon, but her team always took the time to explain everything clearly and made the process feel simple. Beyond their great communication, Julie guided us through a fast 21-day escrow that successfully closed--something we truly appreciated. This team doesn't mess around; they genuinely work in your best interest and go above and beyond to get the best outcome. Even after closing on our home, Julie continues to be just as responsive and helpful, answering our questions and proactively guiding us as we start thinking about refinancing. The Aragon Lending Team is always three steps ahead. It was such a pleasure working with this team during one of the biggest milestones of our lives. Thank you all so much!

Julie Aragon and her team are simply exceptional. I've had the opportunity to work with Julie on…read moremultiple transactions, and every single time I walk away impressed, not just by the results, but by how she gets there. Her professionalism is top-tier, but what really sets her apart is the way she builds relationships. Julie brings a rare mix of creativity, energy, and genuine care to her clients. People don't just feel "handled"...they feel understood, supported, and confidently guided through what can be a very complex process. She's honest, communicative, and relentlessly hardworking. You always know where things stand, and you always feel like you have a true advocate in your corner. If you're a first-time buyer, especially, Julie is a no-brainer. She has the ability to simplify the process, remove the stress, and actually make it an enjoyable experience.

Thank you thank you thank you!!!…read more Mr. Brady Benham & Redondo Mortgage Center, thank you for the great service, prompt response, easy step by step assistance in helping us get our mortgage for our first new home!! Thanks! Many thanks!! Andy Y & Eun L

Such a great experience working with Redondo Mortgage Center. Everyone was so helpful during the…read moreprocess of purchasing our first home!

Outstanding advice. If you need a great rate and solid, no-BS advice, Shawn is your man. Super…read moreprofessional and massive experience, he knows what he's talking about. Great experience

Sean, made this whole process bearable and he is an all around pleasure to work with. He worked…read morevery hard and diligently to help lighten the stress. I would wholeheartedly recommend him as outstanding and actually cares about what he does and people he helps Thank you sir.

Service is great and if you have a little downtime and craving a cuppa coffee, they have that as…read morewell

This institution used to be SO GOOD. Now, they never answer the phone, it's like pulling teeth to…read moreclaim fraud on your card, I had my credit card and debit card stolen and no one here knew how to claim fraud on a debit card and kept giving me incorrect information. The number on the site is apparently NOT the correct number to call for debit card fraud list and stolen. They said they ordered me a new card and there weeks later said it was never ordered. Then they "expeditted" me a card and that also never came. No one at the branch ever answers the phone. I call the member services who say they have to call someone at the branch who NEVER answer the phone. This place has gone so sour!!! I'm going to be closing my account with them. I've been a member for over a decade and this saddens me greatly that this place went so bad.

Andre was extremely helpful, walking my fiancé and I through the purchase process of our first…read morehome. We started conversations with Andre about a year before we were ready to purchase and we talked with him periodically throughout that time about the market conditions and reassessing our finances. He and his team were available every step of the way. Andre was very patient with us as we had many questions during the process. He and his team often checked in with us to see how the process was going and Andre was able to find us the best rate in a very competitive market which we were very thankful for! I would highly recommend Andre for your mortgage needs!

We have worked with Andre and his team more than once, and each time they were exceptionally…read moreprofessional, highly service oriented, and proactive. To be honest, I rarely expect "good" service in general from any business, let alone outstanding service. Which is why Andre's approach is an absolute delight. During the pandemic, his team made everything as easy and safe as could be. Andre sent us video messages to explain things that may have been a bit more complex than an email would support (which was fantastic!) and his team is totally responsive. Our family situation is a bit complex and chaotic due to a loved one with significant care needs, so we aren't the most self sufficient and accessible clients on earth. The extra touch that Andre was willing to provide made all the difference in the world to us. If you are looking for great service with a smile, that is Andre and his team.

Fernando and his team has provided home loans to a lot of my home buyers. I love the communication…read moreand update provided by the team. Always making me look like the hero in front of my clients. I highly recommend Fernando for all your home loan needs. He'll go above and beyond for you and your clients.

Fernando is one of the best in business! My clients and I felt like we were in the loop at every…read morestep of the transaction. We had some issues with another lender prior and Fernando came to the rescue. He and his team were responsive and on top of every aspect throughout. He picked up my call almost every time and if he didn't he called back within the hour - that's HUGE to me. I'm so grateful to have him as part my team. In the real estate business, it is so important to have a team of professionals you can trust and rely on, and Fernando is definitely one of them. Thanks Fernando!

took 2 mortgage payments out on same day then my bank alerts me overdraft. I cal they then try to…read morecorrect the charge by taking out another mortgage payment so 3 in one day, they then delete one payment but can't figure out how to delete the other. I'm still overdrawn by 800.00 so my other bills bounce and I get late fees and higher interest. horrible company must hire morons to work there.

Terrible experience. Still sending correspondence to my husband who has been dead since January…read more2023. Didn't alert me to a payment that was past due only because I had to close a bank account and switch to a new one at the same bank. Sent me pre-foreclosure letter as the first indication I was late. Terrible customer service and they dinged my exceptional credit.

Scott and Kelly go above and beyond for their customers. They also take the time to make sure their…read morecustomers are happy and provide great support through the whole loan process.

My husband and I had a GREAT experience with Craig and his team…read more We were in escrow for 3 months with a Bank of America lender and what took them months to accomplish, Craig took care of in a few weeks. He was honest, professional, efficient, meticulous, and flexible. He went out of his way several times to meet me at my office for documents, accompanied by his portable scanner. He was so easy to get ahold with, and it never took him longer than 10 minutes to get back to me. I highly recommend Craig and look forward to working with him again in the future.

Kinecta Federal Credit Union located in the Peninsula Center in Palos Verdes is great! Manager…read moreEmicela Caceres is very knowledgeable and provides solutions and options regarding CD rates, types of checking accounts and options to help better manage your finances. She also runs a tight ship and educates her staff on how to execute these solutions. Staff Member Omar has been a joy to work with as he processes paperwork accurately and responds quickly. Thank you Kinecta for providing great customer service!

I hate to give a one star, but it's the only way that I feel my frustrations will be acknowledged…read moreor seen. But the new ProtectPlus addition is very un-credit union like and seems sneaky. I understand that members can opt out by February, but why, in this day and age with all the online scams that exist, are we putting a price on members financial security? That seems unfair, especially knowing that we are more than likely going to see some weird things happen with finances and prices in 2025. $10 a month is nearly as much as what most Banks charge at a basic level. The fact that current members are being forced into ProtectPlus instead being allowed to opt into it on their own accord is very weird.This is such an inappropriate time to implement something like this, especially knowing that this institution has been opened for nearly 85 years and some people have probably been clients for that long. I'm also concerned as to why this choice has not been advertised CLEARLY and UPFRONT sooner to current members. I only recently found out within the last week from a piece of mail of all things, that the ProtectPlus will be pushed onto members, and we have the option to opt out of it by February 1st. Why are we just being notified now and not like 6 months ago? There's no way this new plan was just put into fruition within the last few weeks, and there's no way that in this day in age Kinecta couldn't have sent out an automated text to all members explaining exactly what this was going to be about. Email, apps, and texts exist- so why am I receiving a letter about this? Not to mention, why is this even happening at the expense of the customer? Post update to the response: I appreciate the fast response. I'm well aware I can opt out of the checking account, I blatantly and clearly already said that in my post. This post is more about the nature and implementation of this new checking account and how it's being forced onto clients instead of giving them the option to opt into it. It is sneaky, and I'm sure a lot of clients will be taken off guard by it and not realize it's been implemented and they will be unwillingly paying fees to Kinecta that they weren't aware of. It also goes against the "no fee" services Credit Unions tend to provide compared to banks. I hope those points will be taken into consideration as Kinecta moves forward with this new Checking Account.

I was referred to Anouheh by my realtor, Laura Zinniger, after my previous lender told me I'd have…read moreto wait a couple of years because I was a 1099 employee. Thankfully, Anouheh and her team made what seemed impossible, possible. Her assistant, Kasey was incredibly detailed and thorough, making sure I had every document I needed, which gave me peace of mind throughout the process. Anh later joined and was able to find ways to quality for more once I found the home. He helped push everything forward to the finish line and was always in close communication. The team really listened to my goals and went above and beyond to make it happen. They were able to finalize financing in nearly 14 days from the start of escrow. The value of working with this team was clear: they delivered speed, expertise, and trust at every step. They were also very personable and I know I will be using them again in the future. I highly recommend! I'm beyond grateful for their professionalism, responsiveness, and dedication. If you're looking for a lender who truly cares and delivers results, I highly recommend Anouheh, Anh, Kasey and the rest of the team.

I am a first time buyer...they made it as easy as possible …read more They were very helpful, knowledgeable and always got back to me. It is a lot of paperwork but they help you get thru it all. Anh is who I worked with one on one and he was Excellent!! He was always very friendly and very helpful and always said he was there to help in any way. He gets A+++