We had a terrible experience with LNM. We called them because our mini-splits seemed to have a leak of fluids and the company that installed them was not available to come and check on them. We should have asked, but they also should have told us that they charged $170 for a 15 minute service call where they basically told us what we already knew. Not only that, but they gave us misleading information about our system which was not even true. We called our dual split company-Senville and referred to the HVAC company who installed it (and fixed it for free) to confirm that they had given us incorrect info.
Then they sent me the invoice right before the holidays and charged a $15 late fee because I paid it a week late. I called and asked for the late fee to be removed and they did take that off, but we do not recommend.
I also want to note that we were impacted by the recent Calf Canyon Fire with parts of our property burning and were evacuated for 2 months. We are trying to recover financially like many in this area who suffered fire damage. The pricing on this service call felt tone deaf and somewhat exploitive given the disaster we so recently experienced. read more