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    LM landscaping

    5.0 (1 review)

    Services - LM landscaping

    Lawn care

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    4 months ago

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    Residential Lawn Company

    Residential Lawn Company

    1.2
    (72 reviews)

    I've used their snow shoveling service for years and it was fairly reliable so I decided to start…read moreusing their lawn service in 2021. They weren't super consistent and there were times I had to email and beg them to come out and do our lawn - unfortunately they never responded to those emails only sited a schedule of "every 10-14 days depending on the month and growth rate". We had a big family field day event and the grass was very high and made the even challenging. I gave them the benefit of the doubt given it was still a COVID environment and understanding they may be short staffed. We decided to give them another chance for 2022 and while we wanted to pre-pay in full for the season instead they made us compete some confusing and unprofessional email form (it looked like a 12 year old in 1999 just discovered Microsoft word) to select our services and then they averaged out our bill and charged us monthly. That was fine albeit not our preference except I started noticing they were charging is twice a month. I emailed them immediately upon noticing the error - in February - to have it corrected but got absolutely no response. I emailed every few weeks asking for a response and then in March discovered they had triple charged us. I continued reaching out weekly but did not get a response until late April where they told me there was no billing issue and I was "up to date". I immediately responded requesting a detailed itemized breakdown of the charges because I did not believe that was accurate. I received no response to that email or the subsequent weekly emails I sent afterwards. Once the season began I noticed they came out to mow one time in April. As May approached our lawn became higher and higher and by the end of May they had still not returned nor had I received any email communications from them. When I called I got a voicemail with no ability to leave a message. I emailed repeatedly requesting they come out within 2-3 days of the email - trying to be fair given the labor shortage - to mow our lawn and sent pictures of the gras. By this point it was up to my knees and I am 5'6. I also requested a call to discuss the billing. All i got was crickets. Ultimately my husband had to borrow a lawnmower from our neighbor and cut the lawn this weekend as it was out of control. I've since learned through an article posted online that they have discontinued all service this year and are refusing to give refunds to their clients and are instead holding the payments to provide vouchers for 2023 services. They claimed in the article that emails were sent to this effect a few weeks ago but I have yet to see anything from them. They have basically stolen the money of 1700+ clients and not given them any recourse or the courtesy of a response nor any proactive communication. I'm a reasonable person and understand the challenges of running a small business in the current environment. I've been beyond patient with them and would have been open to working with them if they'd reached out and communicated that they needed to raise prices or at least offered the option of choosing between a refund or a credit for 2023. As it stands now they've given no communication and we've been left to find alternative means of getting our lawn serviced. Trying to find someone to take over the job in the middle of the season is proving difficult and most likely will be challenging if not impossible. I'm very disappointed and frustrated and will be filing a complaint with BBB and seeking to dispute the charges with my bank. I wish I didn't need to take those steps as I know this has been a difficult time for many but the fact that they've chosen to basically steal from their customers has left me no other alternative.

    Have you ever wanted the weeds in your front lawn to reach the great heights of 25 inches?! If so,…read moreResidential Lawn is your company! Are you looking for a company who goes from assuring you no less than 5 times that they are coming out to mow your lawn then switches it up and just outright ignores you? Then you've hit the jackpot! Small claims will be our next option if we don't receive the services we paid for. I'm actually excited to see what douches run this "company". Complete joke.

    LM landscaping - lawnservices - Updated August 2026

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