Initially was very impressed and happy with the service. I felt very welcome and the store was very…read morenice. I left my information to get a custom ring made and waitied on a call back. A week went by and I never got any updates. I called two time after this and was assured I would hear something to get the ring design started. Unfortunately, I never heard anything and had to take my business elsewhere. I would not recommend getting any engagement rings done here. Extremely disappointing.

Nice people over priced jewelry:( I hate that I can't say a lot more about this particular store as…read morethey were very very helpful when I entered about three months ago looking for a wedding band for my fiancé the only issue was their selection of jewelry, was so overpriced I recently purchased him the exact same ring and paid about 50% less. When I say exact same ring I don't mean that it's literally the exact same ring, very similar same carat and same cut maybe a different style but for the most part the exact same ring like I said I wish I could say a little bit more however if you have the money to spend I would definitely stop in this place the ladies inside were very helpful and actually really excited and eager to see me get him in something. Like I said it was overpriced.

excellent customer service and quality work . repaired clash de cartier white gold no problem -cldpread more

From the owner: Custom Designs, engraving & Repair all done in house!read more

I'd give zero stars if Yelp let me. Went in, had some sizing work done, and discussed new jewelry…read morebeing made with the co-owner John. Got a quote for 2 pairs of earrings being custom made for a Christmas gift for my wife. Got a call back Monday morning stating he botched the entire quote and was off by more than double the quoted price. Absolutely ruined Christmas for my wife - will NEVER be back again and do not recommend ever dealing with John, the owner or this store again.

I enjoyed working with Katherine and her staff. Their attention to detail was amazing. I had my…read morefirst experience designing an original piece with Spencer & Kuehn and look forward to working with them again.

We have been dealing with Regal for around twenty years now. They reset the diamond in my wife's…read moreengagement ring, resized my wedding ring, among other things. They are super competent and professional, also very pleasant and easy to deal with. Dave Campbell Afton, Va.

I recently had my beautiful ring worked on that was badly damaged by wear and tear. The staff is…read morelovely to do with. the cost estimate was provided and they came in exactly right when the ring was finished. Jeremy did an outstanding job rebuilding the ring. I have had bad experiences with both Rockys and Zales and did not receive the same product back that I had relinquished to them. I highly recommend Regal!

Friendly jeweler with top notch technology and quick service. I've used them for watch repair and…read morecustom jewelry.

SUPPORT SMALL BUSINESS ... the ladies who were working educated me on the hand selected glass…read moreblower, and potter, linens & soaps, and preserves/jelly/ fruit designed/grown by West Virginians. Estate/antique jewelry was a siren song ... and I caved. So many bracelets, rings. necklaced called to me. I bought my first Christmas gift. Local wines were available for tasting & purchase. The owner's sons design jewelry, create unique pieces, and perform repairs. There is an antique black beaded purse that wasn't for sale on the wall ... that I dreamt about last night ... a sign to buy it right??? They are on Instagram & Facebook.

I took my mother's engagement ring there to get mounted in a necklace but they lost it. The gave…read moreme a diamond necklace as a replacement, and the owner was very sorry, but the whole thing makes me sad.

I went in to sell some gold jewelry. The owner was so nice and did all he could to give me the best…read moreprice possible, far more than others offered. He and his wife are obviously people who want to do whatever they can to help others. I recommend this store to anyone in the market for jewelry or looking to sell gold or coins. Can't speak highly enough of them.

Talk about a top rated jewelry store this is it. If you want custom work done, repairs, or to…read morepurchase a gift or "just for you" this is the place. They have been doing all my custom work for years and I have never been disappointed. Their service, price, repairs and merchandise are the best. Don't pass up their gold prices if you have some to sell, they are the highest. You'll love the store and the owners. Thanks, Linda

Recently, I took a chain that was really important to me to be repaired. I had no issues, but the…read morechain came back inches longer. I'm not sure if they actually repaired the original chain or gave me a different one. I came back to show them how different it was and was verbally attacked by the male owner of the store. He was incredibly rude, even after I said I was willing to pay what I originally paid over again (which also simply isn't fair). He continued to attack me, accusing me that I switched out the chain and that Hugo Kohl would never do that. Do not take your jewelry here if you want good jewelry repair or you want to be treated like a normal human being! It's not worth it

I had a very negative experience when bringing a family necklace for repair. I was talked down to…read moreby the male employee and I was up charged for a simple repair. I will be taking my business somewhere else and I think you should too.