While Louis was very nice to us when he spoke to us, I was overall disappointed with my experience. He did not show to our scheduled appointment and did not notify us he was not coming. I tried to contact him with no response. He only responded to my agent after she reached out to him too. He did FaceTime us for the visit, which was nice in theory, however I do not feel like that gives adequate review of the concerns. We then had to follow up several times to receive the report and he kept promising dates and times he did not meet. I did not get the report until almost 10 pm the day my response was due to the seller. The report that we received was clearly slapped together last minute and was full of both clerical errors & accuracy issues/errors related to the item that was "inspected". He did redo the report after we noted it was an issue, however it was still not entirely accurate. Overall disappointed with the lack of communication, repeated follow up on timelines & failed accuracy of the report. read more