The only reason they even get one star is because I have to put something to write a review. On February 4th I placed an order at the Evansville, IN store I wanted to order 3 boxes of yellow pine flooring. The sales associate told me that they ship in pallets so he would just put an order in for the one box and if we needed more it would be available for purchase at the store. I was told trucks Come in on Wednesdays so the order would be in on 2/10. I called on 2/10 and was told it didn't get on this truck so it would be in on 2/17. I asked them to verify my order and they informed that only 1 box was going to be sent. I requested to add 2 boxes and they stated they would request it be sent with the first order. On 2/17 I called the store and was told only 1 box had been delivered and the remaining 2 boxes would be in on 2/24. So, today, on 2/24 I again called the Evansville store to check on the status. I was told that the order would now not be in until next week on 3/2. I asked to talk to the manager and was told he was out today and I was talking to the assistant manager (Brett I believe was his name). I explained the situation to him and he rudely asked me well what do you want me to do about it? At that point I ended the call. I then called the customer care center to see if we could remedy this. They were very polite, but informed me that the true due date for the arrival of my product is April 1st and the reason the store keeps telling me "next week" is they HOPE to be able to get the product shipped sooner. I'm sorry but shouldn't that have been disclosed to be?!? I am working on a deadline here. She then said the only other store that had my product was located in New York City and if I wanted it before April 1st it would be my responsibility to pay the shipping costs! This is absurd. If your sales associate would have been up front with me to begin with I could have went elsewhere now I'm going on 3 weeks behind schedule because of your poor customer service and your not willing to work with me in any way. I work in a field that would have been a great referral source for them and I must say I will not recommend anyone use any of their stores. read more