I purchased from the East Peoria Lumber Liquidators (Store #1126), at the beginning of September and spent almost $10,000 for custom flooring. The buying process was really easy and I had great service, but after that everything went downhill. 1. Part of my flooring was shipped back due to it not passing their quality test, which delayed my timeframe. I explained every time I talked to a representative that I needed the job to be done by a certain date and I was assured several times that they would call my contractor so I could get on the schedule and that my job would not be delayed. 2. They never called my contractor. I ended up having to call around and find the number of my contractor and was able to finally get ahold of him so that he could schedule me. 3. The day of the job (September 30), my contractor called me at 6 a.m. to tell me that lumber liquidators did not send my work order over and that he wouldn't be coming out to start my job. 4. I went in person to the store to find out what happened with the paperwork and why it was not sent to my contractor so that the job could start. I was not disrespectful, but understandably upset. The employee, Rob, looked up my order, shook his head, LAUGHED at me, and then walked away and said "You are going to have to talk to Travis." I was very confused why he was laughing at me and walking away. I told him that was fine and I can wait (since I took the day off to be available for the contractor) and asked Rob how long it was going to take for Travis to come in. Rob told me he would call Travis and he would be in in a little while. He turned away to the back room and said very loudly, "I'm not dealing with this f*ing attitude," and slammed the door. I was in complete shock and afraid because he was acting very aggressive. It was just us in the store. He continued to slam doors in and out while I waited in the store for over 45 minutes. Rob did not communicate with me the entire time and completely ignored me. It finally took my father calling the store and speaking with Rob for him to FINALLY call Travis to find out what happened. Travis claimed the paperwork was sent the night before, but it actually wasn't confirmed till it was resent and received that morning/early afternoon. My contractor did not receive it till a little after 2 p.m. because it had to go through corporate. I told Travis how Rob behaved towards me and I did not receive an apology. In conclusion, my job was delayed and I was treated horribly because of the error caused by lumber liquidators. I understand that no one wants to be told that they did something wrong, but I did not deserve to be treated as such and, AGAIN, I did not receive an apology or any compensation for the inconvenience and disrespect I received. Consider this a question posed to the company, how are you going to fix this? They lacked communication, empathy, and failed to follow through on promises they made. I would not recommend using this store or this company. They do not respect your time or your money. read more

Super Disappointed. they were accommodating when our 6 year old floor started falling apart. They agreed to refund us the amount we paid for it. great. when we went to get the new flooring they told us they didn't carry it any more. ok.. fine. Picked out a new floor and ordered it. Picked up new floor...without checking invoice on the name of the floor...because why would we..they don't carry the old one. took it home. Our contractor laid the floor two days later while we were at work. when we got home...it was the wrong floor. it was our old floor, not the new one we ordered. After a week or so , and many phone calls...they said it was our fault we didn't check our invoice and that we signed pick up orders and we didn't catch this when floor was installed . They will not replace it or help us pay for reinstallation. They are the ones that messed up and will not take responsibility for it at all. Will never deal with this company again. They blame the customer for their screw ups. read more

Had a very good experience buying flooring (approximately 1000 sq ft) and stair parts. On time delivery, assisted loading (safe and fast), quality of products were excellent, and they bought back unused overage full boxes. Frankly I can't see how this store could improve the experience. read more

Bought and installed a laminate floor From these guys three days ago. The floor would not stay together despite taking apart and laying it three separate times in an attempt to lock the pieces together better. I brought the floor back -at least the uncut pieces. Because the boxes were open 'it's worthless to them' the manager said. I said I am not taking back the floor as it is inferior quality and it is no use to me. So apparently their brand-new flooring that is not covered by cardboard is worthless. I think it says more about the actual quality of the floor which was worthless, not to mention the quality of the business, the product that they sell and the service which was worthless as well. I flushed $450 down the toilet with these guys. read more

Overall great experience buying our bamboo floor. The sales associate gave me and my wife a ton of great info we used to make our final decision! read more

Absolutely horrible experience!!! I barely know where to begin. It's now been three months since I paid Lumber Liquidators over $11k to do one wood floor. It still isn't done. They ordered over a 100 sq ft of material more than they needed to account for breakage and they didn't have enough to finish the job as the installer, Nate, broke too many boards so my daughter's room has been left in a construction zone for months and they could care less by their actions. Than I had to fight with the store manager Travis, and corporate to just get them to agree to come back in and finish the job that we already paid for. It still isn't done. They are supposed to do it in a month. Not only did they break so many boards that they couldn't finish the job, but they did the worst trim job I've ever seen and I've done many, many floors. I really, really wish I would have done this one. They have been so brutally hard to deal with. They get you to pay up front and then they don't care at all about you because they got their money. I'm just hoping they get this done correctly without me having to sue them over it. I've been incredibly close as I didn't feel like I had anywhere else to turn. Do yourself a favor, never come here. Never hire these guys. If you do, you're asking for the same hell I'm going thru even still after three months. read more

Looking to have a professional flooring representative, to come to my home to take measurements for installation for new carpet and hard wood floors for my entire house and provide me with a quotation. Called on 1/22 to schedule for service for a $25 fee. Keith the salesman stated, I should receive a call for scheduling on 1/23. No phone call. I then followed up on 1/25. I talked with Ben the salesman, he stated "I will call my installer and he will get back to you tonight. If not, call us back tomorrow and we will refund your money and cut our losses". Again, no call. Who says that...Called back 1/26 to get my refund. Travis the salesman, gave me his apologies and processed my refund. Being in the customer service industry, this was such an awful experience. The follow through and lack of professionalism was unbeilable!!! read more

Super disappointed! Paid $3500 for flooring I didn't want. It's like they did a bait and switch on me. After I got the 3 tons of flooring 30 minutes back to my house I opened the boxes to realize it was something totally different. We had talked about hat kind and he said that's what he had but we decided on something totally different. I don't want to have to box it back up and drive it all the way back there so I'm just stuck with it now. So Mad!! read more

if i could give it no stars I would. I have had so many issues with these guys. So i will just tell you the big ones.... First they said seven to ten days, it took three weeks!!! My installer went and started another job so i had to wait an extra week. ( I didn't use their installer because he wanted to charge me an arm and a leg and charged me for things i didn't order ( crown molding).About half way threw the floor i noticed that the grout was lighter than the flooring and it was because they had ordered this color when i was told that it would match the floor. if you have to buy from them because you like the floor or its a good price; MAKE SURE YOU ASK ALOT OF QUESTIONS!!!!!! read more