I started seeing Dee Dee for chronic neck pain that I was suffering with for over 7 months. She was…read moreable to reslove my pain completely in just over a month. She is so dedicated to her patients. She really listens to you and your issues and formulates a plan. She is kind, considerate, empathetic, and a true healer. I highly recommend that you set up a visit if you're not feeling your best.

Horrible! They called both, my husband and I, the day before our appointments and said because we…read morelive in Guilford (at the end of rt 77, Durham/Guilford town line!!) we can't go there! Why wouldn't you say that when I scheduled the appointment 2 months ago! The women who called couldn't even explain herself. She jumped around and didn't complete her sentences. At first she said it was our insurance then she changed the reason on being our location, or because of our location it limits where we can go with our insurance. She wasn't making any sense!

Dr. Wilson is the man!!! Everyone is always so friendly and my wait is always so short. I drove…read moreover an hour to come here and it's soooo worth it.

Dealing with the various medical provider and professional organizations has gotten to be a mixed…read morebag. Some facilities are very kind, understanding and accommodating are willing to be patient with the client on a varity of issues. Other are, well not so "professional". The failure typically comes down to the administrative and support staff. As for this office, my experience was long and dismal. Office staff could be rude, come across as primadonna's (that includes a couple nurses). You'd make an appointment, they'd cancel and say they called. You find out that they called a number cancelled years prior eventhough you updated your personal info. According to some, cancellation and not notifying was a common problem with this group. Now another event in my case back during the Covid wackiness, I had an appointment, was 10 minutes late due to something out of my control. When I arrived they said I was cancelled. I stated I simply needed to ask my doctor 1 question regarding a med prescription. They refused, stated I needed to make another appointment. I stated I would wait in the office until she was available to speak with me for a couple minutes. That was unacceptable to them. I refused to leave until I could speak with my doctor. They called the State police. One of the young nurses stated I was violent, threw something at her (big ass lie). Police walked me outside, understood my frustration and agreed with me however its there property and I have not choice to leave. Fair enough, I'll finally look into going to another group. Low and behold later in the week I get a letter stating that "after extensive investigation into the matter" the could no longer have me as a patient. To make a long story shorter, I called the director, ask why didn't their extensive investigation include contacting me. During the conversation he finally noted that it was their lawyers who actually called for dropping me, he was aware of the problems at Durham and was currently interviewing replacements and he would get me into a different Middlesex facility. I took it upon myself to seek another doctor and was fortunate to get an exellent one in the Cromwell facility. Was a great experience for a couple years however he has sinced moved out of state and the only other options for me were young, inexperience interns recently upgraded. I now have an excellent doctor in Guilford (1/2 hour away). Although I have long since left dealing with these folks I was prompted to share this past event having recently discussed how bad this office is with a number of folks having negative experiences here. My take is we are all cogs in the system and many folks simply accept it as do the "lambs to the slaughter", why bother. But some of us get tired of those who do not do there job and we feel compelled to share out bad experiences. So here is my story. My opinion is if you want to stay with Middlesex, avoid this office. Its small, reception/waiting areas is dingy and unwelcoming. I can't speak for other MH offices however consider the Cromwell office (right off Rt.9). Its new, reception is fairly large, open and brightly lit, well staffed and they are extremely polity and friendly.

Update: Medicare was charged $443.00 for the horrible experience described in my earlier review. It…read morewas for a "New Patient Outpatient visit, total time 60-74 minutes." PA Rena C. Jacobs spent no more than 25 minutes asking me questions her computer prompted. No physical to speak of. Highway robbery And outright lies. And Middlesex is an excellent hospital with sound systems in place, making this office a seeming anomaly. From my experiences, they can do a lot better.

I started with this practice when I was a child. I left,…read morebecause of a move. When I moved to Middletown about 11 years ago, I started up with the practice again. The doctors and nurses are very competent. The office staff is friendly and attentive. They have assisted me with diabetes management, diagnosis of myomas, and my pregnancy. I continue to go to this practice, my husband joined, and now my son is also a patient. This is a great office for families with young children.

There is currently an open Department of Public Health investigation against Dr. Kalpana Reddy at…read morethis location of Middlesex Primary Care. My child was a patient of hers starting in /2023 without incident. However, after negligent and substandard care where an unlicensed clinical psychology intern was allowed to discuss my child's treatment with Dr. Reddy, my child was given the flu vaccine in September of 2025 without consent from my wife or myself. Dr. Reddy's excuse was that the child seemed so mature she forgot to ask us for consent. My child was 13 at this appointment. Connecticut law requires that ALL vaccinations and wellness checkup related care be approved by a parent or legal guardian and Dr. Reddy knowingly bypassed parental consent laws. Do not send your child here.

I'm really sad that I had this experience there but I had been using Middlesex Primary Care since I…read morewas an infant. So when I moved to Clinton, I started going to this location. That being said I have a thyroid condition. And I don't have a thyroid anymore. I was having severe symptoms for years G.I. my heart ovarian Sez. And many many more I had lab work to show that I was going autoimmune I had lab work to show that my thyroid was not regulated. They would not give me referrals to an endocrine or to a G.I. I never knew why. And a few years later sure enough I went full-blown auto immune because of their neglect. It was hard because out there there are not a lot of good quality doctors. I had trouble finding more so I stuck with that. Until I found a hormone Doctor Who I absolutely love and it's not with Middlesex. I hope anyone who uses this facility ends up being a big advocate for themselves because you'll need it.

Vey nice docs. Warm and certainly caring. But what's up with the long hair down to mid back? It…read morecertainly isn't healthy for the patients who have to endure it flying around and sometimes hitting them in the face! Very sloppily dressed. It just doesn't instill a lot of confidence. How about grabbing a comb and a hair elastic?

Dr.Mazzotta and Ina are the best in the business. Not only do they make sure that your procedure…read morewill go smoothly they are there for you every step of the way.. I love my new breasts they are now a healthy size which helps with my daily life. No more back aches, I can do things that I haven't been able to do in years. This was the best decision I have ever made!! Dr. Mazzotta was available 24/7. Ina who runs the front of the office goes above and beyond.

I really can't say enough good things about Dr. Mazzotta and Ina. I have gone for very small…read moreprocedures for a total of three times. Things like having small cysts removed. Howver, every time I have gone, I am so impressed the entire experience starting with how friendly Ina is. And her friendliness starts with just me calling on the phone and making an appointment. I am so impressed with the punctuality every visit I have been there. Dr. Mazzotta has such an amazing genuine personality while at the same time she is extremely professional. It is so refreshing. Most importantly she does an outstanding job. Thank you so much.