Dealing with the various medical provider and professional organizations has gotten to be a mixed…read morebag. Some facilities are very kind, understanding and accommodating are willing to be patient with the client on a varity of issues. Other are, well not so "professional". The failure typically comes down to the administrative and support staff. As for this office, my experience was long and dismal. Office staff could be rude, come across as primadonna's (that includes a couple nurses). You'd make an appointment, they'd cancel and say they called. You find out that they called a number cancelled years prior eventhough you updated your personal info. According to some, cancellation and not notifying was a common problem with this group. Now another event in my case back during the Covid wackiness, I had an appointment, was 10 minutes late due to something out of my control. When I arrived they said I was cancelled. I stated I simply needed to ask my doctor 1 question regarding a med prescription. They refused, stated I needed to make another appointment. I stated I would wait in the office until she was available to speak with me for a couple minutes. That was unacceptable to them. I refused to leave until I could speak with my doctor. They called the State police. One of the young nurses stated I was violent, threw something at her (big ass lie). Police walked me outside, understood my frustration and agreed with me however its there property and I have not choice to leave. Fair enough, I'll finally look into going to another group. Low and behold later in the week I get a letter stating that "after extensive investigation into the matter" the could no longer have me as a patient. To make a long story shorter, I called the director, ask why didn't their extensive investigation include contacting me. During the conversation he finally noted that it was their lawyers who actually called for dropping me, he was aware of the problems at Durham and was currently interviewing replacements and he would get me into a different Middlesex facility. I took it upon myself to seek another doctor and was fortunate to get an exellent one in the Cromwell facility. Was a great experience for a couple years however he has sinced moved out of state and the only other options for me were young, inexperience interns recently upgraded. I now have an excellent doctor in Guilford (1/2 hour away). Although I have long since left dealing with these folks I was prompted to share this past event having recently discussed how bad this office is with a number of folks having negative experiences here. My take is we are all cogs in the system and many folks simply accept it as do the "lambs to the slaughter", why bother. But some of us get tired of those who do not do there job and we feel compelled to share out bad experiences. So here is my story. My opinion is if you want to stay with Middlesex, avoid this office. Its small, reception/waiting areas is dingy and unwelcoming. I can't speak for other MH offices however consider the Cromwell office (right off Rt.9). Its new, reception is fairly large, open and brightly lit, well staffed and they are extremely polity and friendly.

Update: Medicare was charged $443.00 for the horrible experience described in my earlier review. It…read morewas for a "New Patient Outpatient visit, total time 60-74 minutes." PA Rena C. Jacobs spent no more than 25 minutes asking me questions her computer prompted. No physical to speak of. Highway robbery And outright lies. And Middlesex is an excellent hospital with sound systems in place, making this office a seeming anomaly. From my experiences, they can do a lot better.

I come here to see Dr. Kane…read more He is very professional with his approach and explains thoroughly the bodily functions that were unknown to me. He takes the time and care to treat me through an holistic approach to aid my body maintain homeostasis. There is a naturopathic pharmacy on site for all of your needs

I just got off the phone with the receptionist, and unfortunately, it was an incredibly…read moredisappointing experience. She was extremely rude and repeatedly cut me off while I was trying to explain the reason for my call. I mentioned that I had been a previous patient of an APRN who worked there years ago. Before I could continue, she abruptly cut me off to say, "We don't do prescriptions here." I replied that I wasn't calling about prescriptions, but she still insisted, in a dismissive tone, "Well, I'm just letting you know because the APRN was able to do that." I repeated that prescriptions were not why I was calling. I explained that I was looking for a PCP with a holistic approach and wanted to know whether my insurance would be compatible, attempted to explain about my insurance. Again, she cut me off, saying, "We're not a PCP and don't sign off on anything for insurance." Once more, this was not what I was asking. I finally had to say, "If you let me explain, I'd appreciate it." But at that point, I told her that if this was the experience I was receiving over the phone, I would take my family and myself elsewhere. This was honestly shocking. I'm sure many of the other employees are wonderful, and I was looking forward to the possibility of becoming a patient again. However, this interaction alone completely changed my mind. Because of her behavior, I will absolutely be looking elsewhere for care.

There is currently an open Department of Public Health investigation against Dr. Kalpana Reddy at…read morethis location of Middlesex Primary Care. My child was a patient of hers starting in /2023 without incident. However, after negligent and substandard care where an unlicensed clinical psychology intern was allowed to discuss my child's treatment with Dr. Reddy, my child was given the flu vaccine in September of 2025 without consent from my wife or myself. Dr. Reddy's excuse was that the child seemed so mature she forgot to ask us for consent. My child was 13 at this appointment. Connecticut law requires that ALL vaccinations and wellness checkup related care be approved by a parent or legal guardian and Dr. Reddy knowingly bypassed parental consent laws. Do not send your child here.

I'm really sad that I had this experience there but I had been using Middlesex Primary Care since I…read morewas an infant. So when I moved to Clinton, I started going to this location. That being said I have a thyroid condition. And I don't have a thyroid anymore. I was having severe symptoms for years G.I. my heart ovarian Sez. And many many more I had lab work to show that I was going autoimmune I had lab work to show that my thyroid was not regulated. They would not give me referrals to an endocrine or to a G.I. I never knew why. And a few years later sure enough I went full-blown auto immune because of their neglect. It was hard because out there there are not a lot of good quality doctors. I had trouble finding more so I stuck with that. Until I found a hormone Doctor Who I absolutely love and it's not with Middlesex. I hope anyone who uses this facility ends up being a big advocate for themselves because you'll need it.

Dr. Wright (in my opinion) is the worst doctor EVER!!!! Being HIV+ for over half my life and her…read morebeing an infectious disease doc, I received less than acceptable care from her. First I had been off my meds for 6 months because I had no health insurance. Then I got health insurance and went to have my teeth cleaned, because I was off the meds and my immune system is compromised the dentist just wanted her to sign a piece of paper stating it was ok to clean my teeth because they didn't want to scrape plaque off my teeth and put bacteria into my blood stream making me sick. She refused to sign it and I had to cancel 5 appointments. Then back in December I have her look at an infected cyst I had on my back she said just leave it alone. Instead of swabbing it like I asked she let it go, knowing my history of having MRSA. So since December the sores on my back have been spreading and she tried to tell me it was acne. She also prescribed medication that made me double over in pain and worsen the problems I was complaining about to begin with. Then I go for my hearing test because I needed new hearing aids. She won't write the referral saying she doesn't do that find a Primary Care provider. All my HIV providers have always been my Primary Care because they don't want me going to someone who doesn't know enough about HIV and the meds and frankly neither do I. So she refused to sign the referral and sat on it for two weeks and never called me to tell me she won't do it. So I fired the witch! DO NOT GO TO this clinic over by MediQuick unless you want to get lousy treatment for yourself!