We went in to Living Spaces in Oklahoma City to view a couch we had been eyeing for awhile on their website. So glad we did because turns out we didn't like it and ended up falling in love with this other couch. Brandon was our guy that helped us. He was great and the process to order and pay was a breeze. Delivery for the couch was supposed to be up to 3-4 weeks but we received it a week earlier! The delivery guys were amazing and hooked up everything nicely. One of the armless chairs wasn't able to fit in our living area so we had to send one back but they made the process very easy to do so. There was a 10% restocking fee, but that's about it. The company called afterwards to make sure everything was good and to do the refund. We will definitely be getting our furniture for our bedroom from here in the future. We have had our couch for about a couple of weeks now. Watched a few movies and the whole family loves it. My husband and I have bad backs and neck and this couch is the best for that. We haven't had any issues! read more

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never again! customer service is awful. Wish I would have read these reviews before I shopped here. Gave me a delivery date and no update or call and then rescheduled after I took the day off. Not a way to run a business. read more

The sales person who took our sofa order was rather cold and detached - surprising for a "sales" person. It was comical to us! Then she told us we'd need to pay for delivery, prices, etc. We explained we understood there would be free delivery - which she then admitted but asserted that it'd be better for us to pay because they'd bring the sofa into the home versus "dropping it off on our doorstep", & "there's so much trash, it'd fill our can" (packing material) to dispose of. PRESSURE SALES. Does she derive a commission from paid delivery? Not what we expected when purchasing another piece of furniture from Living Spaces. (Note: Their post delivery survey failed to submit despite 3 completions.) read more

PLEASE READ THIS before you purchase a warranty from Living Spaces. Their warranty is a complete and total scam. I was heavily persuaded to purchase their extended warranty for my sectional. The store reassures you it will cover spills and stains that cannot be removed with the cleaning kit you receive at the time of purchase. We have had zero luck removing the stains. We have also been trying to get this resolved for the last 8 months. We simply wanted to exchange, not a refund. We were sent to the store by Uniters, warranty company. They informed us we would need to settle this in the store. The store redirects you to call Uniters again. Back & forth over and over again. I have read there is a class action lawsuit against Living Spaces. If so, we would love any information anyone has to jump on that. Hopefully no one else becomes scammed by this company. read more

Horrible experience. Talked into ordering a sofa in July bc the one I wanted was out of stock and "free returns or exchanges" - returns have a restocking fee they don't tell you about, exchanged for the correct one, waited weeks, delivered with a broken arm, replacement chair sent and it was broken. Now discovered a broken clasp and a seam coming unsewn - they want to send someone else out to repair. This will be the 4th person in my home not even including the delivery of my "new" chair that isn't scheduled until the end of the month. read more

Living spaces has let us down every single time we've placed an order. They lie about availability and lead you on... they may have some decent looking stuff but fact of the matter is they are terrible at delivering. My advice, don't bother! Go somewhere else that is the same cost but actually delivers according to dates given. I don't think this place will last. Everyone I know has had a similar experience and vows to never go back. This was it for us! Never again will we trust them to deliver. read more

Please do not add full service delivery to your order?! Two delivery drivers showed up and I can tell from the start that they were both lazy AF. The first guy mentions without even measuring that he knew it wasn't going to fit up the stairs ....when they both determine it would not fit, they took pictures and tried to take the sofa back and I was like hell no! Had to hire two new movers at $77 an hour, and they ended up getting it in the apartment in less than five minutes. Living spaces end up refunding me half of the $99 fee because of the drivers laziness if you're up to it don't accept their full service delivery because it's a shame. You have to realize, about the time they get to you. They have already made maybe three or four deliveries just get living spaces to drop the item off in front of your house, which is free and pay somebody 50 bucks to bring it in the house or up the stairs it's actually cheaper and it will get done. read more

The place needs a new management I went to find a specific sofa upon entering the place there is a guy I will assume he is the traffic director he will ask you what are you looking for and points out the location,I went to the place I was directed to and there was no help in sight I mean no one to answer your questions just furnitures every where and no one to help you out. Who ever owns this place needs to fire his staff and bring more competent sales people to sell unless the company has enough business and don't give a shit about customers. I won't go back to this dump even if they offered free furniture What is happening to customer service in this country? read more

Ordered a rug 1 month ago. I was told that I would have in 10 days. No one can tell me where it is or when it will be delivered. Very frustrating when they cannot give me the sample on the floor when they have one in stock. They won't even refund my money. Very frustrating! read more

Terrible service. Went to the wrong address (not my fault, didn't check the zip code) so can't deliver my furniture today and can't reschedule us for 48 hours. We have already moved out our old furniture and have family coming into town for graduation. Will NOT be ordering from here again! read more

Don't purchase the Carefree Warrant service. All they have to say is that it is normal wear and tear and it's not covered. We have seams separating on 2 cushions and filed a claim which was rejected claiming they determined it to be normal wear and tear. Our claim was rejected. The sofa and loveseat is just over 1 year old. read more

My sister and I visited Living Spaces 2 weeks ago on a Saturday. As we walked through the front entrance, there were at least 3-4 customer service reps in all black clothes standing in a row facing the front entrance. Not one of them greeted us nor asked if they could help us find something. They just stood there and talked amongst themselves. There is no way they didn't see us as we had to walk up close to them to turn down an aisle. Needless to say, we won't be back. Highly-engaged and friendly customer service is everything.... read more

I would never recommend this company to anyone. I received a defective piece of furniture, and instead of resolving the issue quickly, the entire process became frustrating and unreasonable. They could not get me a replacement piece until the final day of my 7-day return window, leaving me with only a few hours to inspect it and decide whether to return it. They even suggested I keep the defective item for a discount instead of offering a proper exchange. When I asked for a simple extension of my return window because the delay was on their end, the request was denied. I was told I would have to decide right after exchange of the new chair and that returning the items would still result in a 10% restocking fee. There was no accountability, no flexibility, and no real customer service. This experience has been extremely disappointing, and I cannot recommend this company to anyone. read more

We had the worst delivery experience with Living Spaces and as mentioned in other reviews, the follow up from management and corporate was very disappointing. We purchased two bedrooms sets that were set-up in the wrong rooms. Despite explaining in great detail where they should have been, they refused to move them in the right rooms. THEY FORGED our signature and left without even fully assembling the beds! There is no way to call the local store to speak with anyone so I went to the store directly. To my face they assured me they would send a "rescue team" out to fix the mix-up. After waiting 24 hours and not receiving any feedback, I followed up with corporate. April said someone would call me back in 24 hours. No-one did. The next day someone else from corporate said the same thing. Its now been 4 days and no answer or follow up. That 877-line is just a third party customer service. They can't make decisions and even if you end up speaking to someone at corporate, they don't care and will not do anything to help. If this happens to you, call your merchant and dispute the delivery charge. EDIT: Not only did they not finish putting one of the beds together, but the other bed came with cracks all over the base. When they were screwing in the nails, they went too deep and it broke through the wood. Yes, their sales people are great. Yes, they have a cool area for kids and $2 drinks. What is the point of buying furniture at Living Spaces if it comes broken and unfinished with zero help from management. Stick with Matthis or any other furniture store. read more

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We visited the store on July 11. The store is very nice and trendy inside, and the people were pleasant, but once we were done exploring the store and decided to make several purchases, the illusion unraveled. We told the sales associate we were ready to buy two bedroom sets and were promptly told that half of it was not in-stock. The sales associate took over an hour to work his "magic", and we were told that they would all be delivered on time in the same shipment. After we made the purchase, we received an email stating that they would be two separate shipments. The in-stock items would arrive 30 July and the back ordered items would arrive 8 September. Over two weeks later (today) after receiving multiple text messages confirming the delivery date and time window of 30 July between 12-3, nothing came and no contact was made to indicate a change. We contacted customer service once the delivery window had elapsed, and were told that there was a delay at the warehouse and that we would have to wait 24 hours before the shipment could be rescheduled. We asked how they would contact us to reschedule, given the lack of accurate communication for the original shipment, and the customer service rep said that they had called at 11:20, 40 minutes prior to the delivery window , which was a lie. We checked both of our call logs, and had no missed calls or received calls. After explaining to the customer service rep that we had received no communication, she offered no solution, just ended the call with a "have a nice day." So it would seem the burden will be on us as the customers to follow-up incessantly to ensure our purchases arrive. So please for future prospective buyers, I would recommend shopping somewhere where the service doesn't end at the point of sale, but continues through to the customer receiving the product while informed with accurate information, which doesn't seem like it would be difficult. read more

If you are a military family living on base do not purchase in OKC. They use a 3rd party to deliver furniture and no one at that company can get on base. I had 2 failed deliveries and each time they told their company the base was on lock down. This was not true as I met the 1st drivers off base but they couldn't get on base with their ID's. Living Spaces wanted to charge me 15% restocking fee and not return my $99 delivery fee even though I had no furniture to show for it. I called multiple times to their customer service department for weeks in Mexico (by the way) to get refunded. It was a nightmare of calls that no one buying thousands of dollars worth of furniture should have to deal with any of this. read more

I ordered two custom arm chairs that were scheduled for delivery on October 14th. That day came and went with no delivery and absolutely no notification that anything was wrong. I only found out there was an issue because I called THEM to ask where my order was. Since then, I've rescheduled four separate delivery dates. Each time, I had to take time off work to be home -- and every single delivery was canceled, again with no explanation and no proactive communication. I've now wasted multiple days waiting around for furniture that may not even exist. The most frustrating part? No one can tell me what's going on with my order. I've spoken to multiple reps and not a single person can tell me whether my chairs are actually made, lost, delayed, or forgotten. I just keep getting the same scripted apologies with zero real answers. At this point, I have no furniture, no timeline, and no confidence in this company. This has been one of the worst customer service experiences I've ever dealt with. I genuinely hope someone from corporate sees this because the lack of communication and accountability is completely unacceptable read more

I had high hopes since I spent a lot of money on this "custom" couch. I picked a couch that's close to $3500. I paid the full delivery including bringing it in, building it, and removing any boxes. I wanted the same couch displayed. Nothing changed. But it's still considered customized which really confused me. Anyways.. the wait is over 4 weeks. They said they will call to schedule after the couch is built. They never called so I ended up calling. Come to find out, they charge EXTRA to deliver on a Friday, Saturday, Sunday Monday. $10-20 extra on top of full delivery which I think is very unfair to any buying customer. They arent true to their words. I ended up paying for Saturday because I was off. On top of paying extra, my product came damaged and now I have to wait for a replacement that is taking a bit more time than expected. Unhappy with how things are going at the moment. Hopefully we get a replacement asap. Update: they never reached out. I ended up calling and I have to wait another 8 weeks for them to deliver. Once deliver I have to be the one to call to appoint someone to come out and build and replace for me. Such a hassle. read more

Living Spaces - Damaged item - Furniture Stores Near Me - Oklahoma City, Oklahoma

Hallelujah! You can look without being stalked. We didn't even consider looking elsewhere. Great selection and customer service.

Great indoor play area for the kiddos. They will watch children 4yo and older for free and you can bring in any age free of charge to play. Cheap drinks and snacks but they were out today and the workers said they frequently run out read more

It's been just under a week since my chair arrived so we'll see how this review ages. That said, I had a great experience with Living Spaces. I was a bit hesitant to check out the showroom based on reviews, but the store staff was so nice! No shopper stalkers, but we were greeted upon entry and explained we knew what we wanted. They had a light color of the chair in the showroom (Bixby Swivel) and it was comfy and sturdy. The quality of the fabric felt just as nice as my other furniture from Mathis. The entire sales process took maybe 10 minutes max. Didn't even have time to get a $2 beer. I opted for the indoor delivery option (which basically just ensures they don't leave your stuff outside). I ordered in the showroom on Tuesday and delivery was scheduled for Sunday 9am-12pm. I was told I'd get an update on Saturday before. I did get a confirmation/reminder email; but no one actually called me leading up to or the day of delivery. That morning I was lucky to wake to the knock at a little after 9. The delivery person was kind and quickly got my box inside my apartment. Unboxing was super easy. I'd definitely recommend them off my experience. read more

Living Spaces - Furniture Stores Near Me - Oklahoma City, Oklahoma

Following up on prior review. My furniture was damaged when delivered. The subcontractor that Living Spaces sends to repair their damaged furniture has also performed poorly so far, named Furniture Solutions Network -- they scheduled me for yesterday during a 4-hour time slot, for which I have to take off work. The repairman for Furniture Solutions is a no-show; calls me about 20 minutes AFTER the scheduled appointment and reschedules for the next morning at 9:00 am, for which I have to take off more work. The repairman calls 20 minutes before arrival, but it is now 40 minutes past the time he said he'd arrive. What is going on? This has been a cluster all around. More reviews to come if performance continues to be poor. read more

Clearly Living Spaces did nothing but post a trite comment to appear like they care about the customer. To this day, I never received the $400 gift card they offered instead of the original $600 when I got BBB involved. I repeat my warning about this company; buy at your own risk. read more

Took off work got ride of our old coaches and to get ready for a the delivery of our 4K dollar coach only to have it not show up. Not only is it not showing up it's still on back order even though my wife and I received multiple texts and emails saying that it will be here on 08/06/2024 from 8-10. There was no communication from the living-spaces saying that our coach was on back order still. This is unexplainable and I am disappointed in the lack of communication that was given. Now my wife and I have to wait with no coach for who knows how long until living spaces gets the thumb out of there butt and tells us where and when our coach will be here. Thanks living spaces for being the disappointment you are. read more

Living Spaces - Furniture Stores Near Me - Oklahoma City, Oklahoma

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I am not interested in emailing whatever address you disclosed, as I specifically asked to speak with the store manager. Your company does not value their customers. The next time I set down to address the issue, is to write a complaint on the BBB website and submit a complaint to the Oklahoma Attorney General's office to make them aware of your company's shady behavior. I think it is pretty stupid for such a large company not to have a direct number to the store. I paid $4002.83 for a bedroom set ($5202.83 if you count the double charge.) I don't understand the incompetence of handling the situation. When we made the purchase; we authorized one card to be charged $2800.00, the second card to be charged $1202.83. It's been 2 months and only spoke to the store manager twice to resolve the issue at the end of April, was told it would be investigated, and I would get a call back, here's a shocker I never heard back from her; nor do I have a direct number to follow up, I sent messages on Facebook asking for a follow up call. I have not received a follow up call. There is no help from synchrony bank, as this is a company issue that has to be fixed on your end. I expressed how important it was to correct this issue asap, as putting the $1202.83 charge on the wrong account has affected the customers credit score, it shows that account is over the credit limit more than 100% utilized, causing the credit score to drop. Having negative items on credit score can affect a customer financially for future loans, or even be denied. This is not how we handle or finances, or have history of maxing out credit limits, your company's mistake has caused a burden on customers. Your company's lack of respect, and concern for their customers is pathetic, and unprofessional, when this was brought to the store managers attention, it should have been resolved that day, instead it's 60 + days later and still waiting for it to be resolved. I asked for a copy of the charge receipts where it showed what customer # 1 signed for on their charge account and customer # 2 signed for, and obviously we haven't received that either. Obviously when the store closes, cash, charge, etc has to be balanced, somehow this wasn't caught? Very shady business practice. read more

We bought a Zane custom upholstered motion sofa and matching motion rocking chair from LivingSpaces in March 2023. When the 2 headrest motors on the sofa both failed 6 months after delivery, we requested Warranty repair service. After 3 months of back and forth, including a repair technician visit, management has determined that the motors and switches can not be replaced. We were offered an exchange of equal or lesser value. The custom fabric we love is no longer available, and our sofa's features are now only available for more money. We will not be upsold because LivingSpaces sold furniture (with custom upholstery) that they say could not be fixed. Zane power motion furniture is very much in-store at OKC LivingSpaces. Clearly, Zane mechanism and electrical parts are available. Be aware that upselling is an easy way to make money out of a warranty. LivingSpaces will not receive ANY recommendation from us. read more

The service is sketchy - I got sick of hearing no commissions and I will post when I get the things I ordered

My wife and I honestly felt that overwhelmed. This place is huge heck it's a one story furniture mall. Now once you enter the staff is cool and doesn't cool and doesn't constantly follow you around: this place has a sleep section for mattresses, has four miniature houses inside to pick from and has a bar and a children's play area bigger than most McDonald's. If you've got the time to shop and need a drink in between this place is for you. Just don't expect to spend less than an hour in here. Overall it's not too shabby if you've got time on your hands and are in need to meet your step goal! read more

Buyer beware, and be sure to read ALL the reviews regarding this furniture retailer. I regret that I didn't before purchasing an economically-priced pub table and four chairs from Living Spaces OKC. After the sales person assured us that the chairs would arrive assembled--they did not--we selected the free delivery option which consisted of an email and a drop off at the front door. Sadly, we did get what we paid for, and the table top arrived damaged. After calling customer service, I was instructed to email photos of the damaged areas. I did so and awaited a call back with next steps. The customer service rep called an hour later to say, yes, the table is damaged. However, a technician will still need to come by our home to take a look, and we'll receive a call within 24 hours to set up an appointment. Only then can the table top be replaced. We cannot exchange it at the store ourselves nor does it matter that we reported the damage immediately after it was delivered and unpacked. As a retail manager and customer service trainer in my former work life, this replacement system seems unnecessary, arbitrary and time-consuming given that we called customer service immediately after it was delivered and unpacked. After reading ALL the reviews on Google and Yelp after this experience, I am confident that this will be my last purchase from Living Spaces. I am not as confident that this issue will be resolved without additional frustration. read more

Living Spaces - Furniture Stores Near Me - Oklahoma City, Oklahoma

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Wanted to love this place- decent pricing but awful delivery system and customer service. After purchasing 3 barstools, a dining table and 4 chairs, and a bed frame... 1/3 barstools were delivered broken. 1/4 chairs were missing hardware and broke while someone was sitting in it and the bed frame was delayed on delivery 4+ weeks. The issue is - in requesting replacements on the defective items... they just come pick up the damaged item and refund without delivering NEW products? Huh. They also use email as their form of communication to let you know they're on their way to get the item. So basically stay at home for half the day so we can snail mail you correspondence of our ETA. Ridiculousssssss. read more

Delivery date and time was not accurate or honest. When I called to discuss this, they hung up on me. During the delivery, Furniture hit my walls and door frame. Huge dent in my bedroom door frame. They overextended my screen door (I had already opened it for them, not sure why they moved it) and now it my door won't close. read more

Living Spaces - Furniture Stores Near Me - Oklahoma City, Oklahoma

DO NOT BUY FROM THIS STORE. It's been a month since I ordered a bedroom set with 5 pieces. After 3 actual deliveries and 3 days of supposed deliveries that never happened, I still have a damaged piece of furniture. I told them I wanted to return everything because I'm done dealing with their damaged deliveries and now they're saying I am beyond their return policy... even though I still don't have all 5, undamaged pieces. There's so much more to this nightmare than I can fit here. I've spent hours, at least 20 by now, on the phone with customer service reps who have no idea what they're doing. I've been promised replacements that never came, a technician to fix the damage which hasn't happened, a discount which never went through and a refund on two of my pieces which they're now saying I can't actually have. This is truly the worst experience I've ever had with a company. I'm now talking to an attorney about taking them to small claims court. UPDATE: I emailed the address left by the business. They did nothing to help. read more

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I've been waiting a whole month for my couches. They said it was only going to take about two weeks and i've been calling almost every week. The first person I talked to said that the couches were on their way and I just called yesterday AGAIN and I was told the couches haven't even been shipped. Horrible service, will definitely not be buying from here ever again. read more

Living spaces adds a new option for furniture buying in OKC. Go see Darrell in the coffee shop, he's great!!

So, got lied to again by Living Spaces. I received written confirmation on Saturday, June 8th that a pick up/return would occur today, June 11th, 2024, and I would receive a full refund. After not hearing from the delivery/pick up company last night/this morning, I contacted Living Spaces AGAIN, 4 times. They cancelled/didn't schedule my pick up for today and NO ONE at Living Spaces bothered to call and leave me a voicemail message or send me an email about it. Now they are saying, Saturday, June 15th is the soonest they can come pick up this defective furniture from my house and process my return. I would say unbelieve but given how unscrupulous and dishonest this company has been since the beginning, this shady behavior really doesn't surprise me. PLEASE DO NOT SHOP HERE. YOU WILL REGRET ANY PURCHASE YOU MAKE FROM LIVING SPACES. read more

Snake oil salesmen- they have 1 thing on the floor- and what you receive it nothing like it. You try to speak to a human locally from that store on the phone and you get a 3rd party line that gives excuses about you get what you get and there are no returns. I'll be going in person directly to the salesmen and letting him know what happened. They won't be in business for long doing this type of stuff. Pitiful. read more

Our experience at the store was positive. However the experience after was very poor. They submitted the wrong delivery address. It took multiple phone calls and hours on the phone to get the problem corrected. This ended up in delaying us receiving our items by a few weeks. read more

I purchased an ottoman in March. In May I noticed the fabric was peeling on all 4 corners on the welt cord. Contacted the store right away. Two weeks later was notified by email that they would not be able to do anything because we didn't purchase the care warranty, and we had, had it for too long to know if the peeling was from craftsmanship. I certainly expected a $600 ottoman to last longer than 2 months. Buyer Beware Living Spaces does not stand behind their products for any amount of time. Beautiful new store in OKC that I will never go back to. Very disappointing! read more

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After an hour of searching their huge warehouse & finally deciding on a couch, the sales person couldn't figure out how to order it. Her tablet was glitching & the Operations desk was no help. We left because we got tired of waiting to purchase. The great price of the couch wasn't worth the time we wasted. read more

We thought we purchased furniture from this place but when we called to have it delivered we were informed that our order had been cancelled. The 877 number would not transfer us to the store. They told us that all that they could do was send an email to our sales person and wait for them to come in. I thought this place was better than Mathis but at least there you can talk to an actual person! read more