I am undergoing orthodontic treatment here (i.e. Braces). I was referred to Family Orthodontics…read morebecause a couple of my friend had their braces done here back as adolescents years ago and were happy with the results. Family Orthodontics has two principal Orthodontists with a sizable staff of dental hygienists and front office workers. My experience of the service here is what I would deem completely unsatisfactory. Firstly, one member of their front office staff is rude - when answering the phone her mannerism is quite disdainful, and she is generally unfriendly and gives off the impression that she is impatient and that you're wasting her time. This is not acceptable for a practice targeted towards "families". Secondly, when going in for appointments, you are ushered into the surgery area as if it was an assembly line. I understand that they are a busy practice, but there are 3 dental chairs lined up next to each other with NO privacy screens. I don't want to have my mouth agape with the next patient over AND their family watching me as I'm getting my adjustments. Thirdly - I am paying a premium to have my braces adjusted by a qualified ORTHODONTIST. I find it unacceptable that they are allowing "dental hygienists" to perform the adjustments as I do not feel dental hygienists would have the adequate training in mechanics of the wires meet the standards that I expect from an orthodonist. I would have gone to a regular dentist and pay 3K less if that was the case. In terms of the actual orthodontic treatment - I am 1 year into my treatment but feel trapped. I have not been able to get in time to discuss my concerns of the progress of my teeth with Dr Tim Mew-sum. I also find that the practice is quite old fashioned in that they only offer traditional ligature braces, and not the Damon system. I fully regret my decision to go with this practice. I urge you to ask a lot of questions on your treatment plan in the initial few consultations - orthodontic treatment is pricey and is a commitment - so make sure you trust the orthodonist, as well as their practice policies.

I finished my braces a few years ago as with my other siblings as well. We were recommended by our…read moredentist as she had seen the work Dr Fong performed on others. Of course it was busy there (generally you'd expect that at any good orthodontic practices) but very efficient. All the staff were lovely and accommodating, especially when I had to keep changing my appointments due to exams! I have told all my friends to go there :-)

This is the first time also the last time. Impolite and really rude services. They had done my…read moreteeth uncomfortably, unfilled fully, left the gap on (I'd done the X Ray Photos in another Dental Clinic after). I experienced with the pain since that day. After trying to contact booking to fix, they refused and booked for 2 months later. What the feeling of this! To be honest, please consider carefully before booking in this Clinic