DO NOT DO BUSINESS WITH THIS COMPANY! My business no longer had the need for their live chat services, so I requested that my account be cancelled in July 2017. I didn't hear anything back from their customer service, but just assumed that the account cancellation was processed. They proceeded to charge my credit card for the next 5 months! I contacted them several times, and each time, received the same response that the customer service representative did not have the authority to cancel my account and that a supervisor would be reaching out to me soon. Well, no one ever contacted me...and they just continued to charge my credit card. They purposely make it impossible to contact them by not providing a customer service phone number and requiring you to chat live with a representative. I can honestly say that this is the worst customer service experience I have ever been through. It's now almost 6 months since my initial cancellation request and there's STILL no resolution! I keep having to request charge backs from my credit card company and cannot get in touch with anyone at LivePerson. Hope this helps someone considering their services! read more