Hi, we experienced Little Tots Manor (LTM) for over a year. Although they charge a lot (approx $2,000 monthly for infants), thought we didn't have any other choice for private daycare in the Davisville/Leaside area, all had wating lists. We were attracted to LTM by the facilities and ability to bypass the waiting list by paying extra (see below). We convinced ourselves for a while to just live with the many issues, as new parents we just figured most places probably weren't much better. But a year ago we moved to another private daycare in the area and are VERY happy. LTM issues seem to come down to a few areas: poor quality of care, high staff turnover, and poor management. Many issues we experienced personally, some we heard from other parents. Lots of "LTM refugees" like us in the area, just ask around!
Quality of Care
- Toddlers watching TV on the computer while eating lunch (kids programming, but still seemed far too often); witnessed multiple times when we had to pick up early for doctors' appointments, etc. Would be OK at a home daycare, not good enough given LTM fees!
- Major health and safety concerns with unsupervised toileting of toddlers. We had seen toddlers going to the washroom for 5-10 minutes, coming back to carpet to play, staff asked no questions. Many parents we knew complained of toileting hygiene issues.
- Our kids constantly sick with infections; we've since heard from former staff about the scary lack of regular cleaning, and with the lack of toileting supervision (above) it now make sense
- Outside play was often missed, we heard many excuses from staff - it was too cold, backyard was too wet, too icy, too muddy, too much snow (apparently management cut back on snow clearing costs); owner told us the governm't says can't take kids out colder than 10C; we called the gov't and were told us this was untrue (and the very nice man told us they are a little tired of getting SO MANY calls about this daycare)
- Schedule always variable; we would often pick a child up early, supposedly after 20-30 min of outdoor time as scheduled, but constantly find the classroom behind, our kids missed outdoor/activity time
- Nutrition is non-existent; in-house "chef" uses lots of low quality 'no-name' foods (we saw the yellow packaging in kitchen every morning), lots of deli meats, no name chicken nuggets, etc. Also often not enough food, esp snacks.
Staffing
- High turnover, lots of firings and very young new hires, never knew who would be caring for our children one week to the next, or even from morning until pickup. We counted 13 different staff in our child's room over a six month period. At one point, the owner's young son (home from university, no formal child care training) and the in-house "chef" were our child's care providers.
- Apparently no cleaners hired, we saw staff emptying garbage, covering in the office, cleaning classrooms; which meant less class time with our kids
- Diaper changes infrequent at best; wet diapers often left unchanged. One parent actually put a marker on their child's diaper to monitor whether changed - found the same diaper on when she picked up!
- Like many parents, we initially had individual staff we loved. But one by one, they were all fired or choose to leave.
- Staff mixed up clothes so often, we lost many of our children's favourite items. Once right in front of me, staff checked label on my child's jacket with someone else's name, then put it on my child!
Management
- Closed far too often over holidays, etc. around two weeks at Christmas, very incovenient for working parents (esp given the cost!)
- Constant policy changes, mostly ridiculous; e.g. children must stay home if have had any Tylenol/Tempra etc. for ANY reason during the last 24 hours - even for teething or some other non-contagious issue
- Waiting list is a sham. When we enrolled, the owner actually offered (and we accepted, naively) to have us pay a lump sum of two month's extra fees to bypass other parents on the waiting list; have since heard this was common practice at LTM.
- Owner has no formal childcare or social work training. Saw many instances of questionable decisions about care, but we just didn't clue in at first.
So much more to say, some even more concerning, but just ask around. So happy we moved, our only regret is wondering what we didn't know! read more