So conflicted about how many stars! Please read: The office…read morestaff was kind and nice. There were movies on for the kids which made waiting easier. I was happy having my first son treated there and would have stayed until my younger son had a raging toothache. Crying after he ate, the works, he was in a lot of pain. He had a lot of work to be done. The dentist recommended sedation (which is why I went to him with my first kid). The only problem was he didn't have anything for 2 months! His other office in San Bernardino (since he's only in town one day a week) was still 6 weeks out. After discussion, he would do the worst one that hurt him with gas sedation, but the rest would have to be under general anesthesia. I had to shop around and found that my son didn't need general, he did great with gas, and everything got done. Since I went to another dentist and didn't need general, it cost almost $1500 less out of my pocket. I would have never known how much more the charges are here without having to look somewhere else.

We haven't actually visited the office, but wanted to say Rancho Cucamonga's loss is Hemet's gain…read more We actually stayed with our former dentistry solely because of Dentist Dan. I called last week to reschedule our appointments and found out he left. My kids were so disappointed, as was I. He is so great with the kids, and makes them feel comfortable. We are very happy that he opened his own practice and know it will be very successful! We will miss you, Dentist Dan!!

We had such a wonderful experience at the dentist! Everyone was so kind, patient, and understanding…read morewith my daughter, and they really took the time to make her feel comfortable and safe. Jahniqua was absolutely amazing! She made my daughter feel so brave by showing her everything she was going to use for the cleaning before starting, which helped her feel less nervous and more comfortable. She made the whole visit fun and exciting instead of scary. And made her feel so comfortable that she was able to sit in the big chair instead of my lap! We truly appreciate how caring and patient everyone was. It made such a difference in my daughter's experience, and we left with a very happy little girl!

I tried to give this place the benefit of the doubt, but really it is not a good pediatric dentist…read moreoffice. TL/DR: my two children did not receive a welcoming experience, they made my son cry and upset me, the mother, and this office does not communicate well with themselves. First, my kids had awkward/stressful experiences there. My 8 year old daughter had expressed her nervousness to the assisstant that was about to do work on her teeth, and the tech merely squinted at her and said "...well I have to work on your teeth." Absolutely no reassurance for my child, just "well let's get it done." Luckily, she is used to the dentist and not that sensitive, but she noticed the way the tech treated her. It gets worse. My 5 year old son had his first appointment, and we even discussed this during his appointment that this is his first time. The assistant was very unprofessional. I mean REALLY unprofessional. My son simply wasn't ready to have someone clean his teeth yet, and the assistant insisted on trying to force him to get his teeth cleaned. My son was pushing her hands away and spitting out the toothpaste, to which the assistant seemed to have taken this personally and was telling my son to not spit at her. I tried to tell my son that he wouldn't get stickers if he couldn't let them do the work they needed to, because I'm mom and I can tell him that, however that ended up being a big mistake. To make things worse, and instead of just realizing he wasn't ready for a cleaning yet, she gets angry with my son's unwillingness to get his teeth cleaned, she tells him "Oh NO stickers for you!" The whiplash of how she changed her demeanor was so quick! My poor son bursted into tears, he didn't even care about the stickers, he just didn't want that lady around him anymore. I thought, "Wow lady, way to make your job harder!" I told her that was enough and we obviously needed to try again another time. I should have stopped her sooner but I was trying to give them a chance to be able to work together. I was so angry at the lady for treating him that way, I left and called back after chilling out a little bit and told them they are not to let that lady work on my son EVER. Funny enough I saw her again during my daughters second visit, and she couldn't even look me in the eye nor apologize. For descriptions sake because so you avoid her as well, she is the bigger black lady. I am bad with names and thats as simple as I can describe her. Unfortunately, I'm not even sure they will hold themselves to that, because they cannot even communicate properly in their office. What I mean is that this past week they've called me 3 times about my son's next appointment, 2 different people called at 2 different times. One woman had allowed us to reschedule for the next week. I received another call the next day from a different lady asking about my son's initial appointment time, to which I told her we already rescheduled. She said if we made the appointment for next week my insurance wouldn't cover it and we would have to reschedule for Sept. Now mind you we've had to change dentists over the years with moving, and I've NEVER heard of this. But I'm not worried because they said my son has no cavities so I'm in no rush to make him go back. I reschedule for September, and then the next day they call me and my husband about my son's appointment for the week that it was supposedly not going to be covered, when I had already rescheduled for Sept. There is so much wrong with this place it is certainly NOT worth your time or your kids mental peace. I can't believe this is a PEDIATRICS dentist honestly. We will never return and continue to warn parents about this place.

Good with kids. Easy to get an appointment. Looks clean and they take most insurances.read more

Definitely don't know where the reviews come from. Fraud insurance charges for services not…read morerendered. That is a No No. I asked clerk. She didn't know what they were. The incompetent tech. Half brushed my son with thick chunks of alleged vitamin before the dentist saw him. The dentist Khoi has good reviews due to him charging to speak to you as you can see in the bill. Half ass checked my son. Didn't address my concerns of him grinding his teeth.Didn't even try to clean up his mouth. So in less than 10 min he charges 619 for services bot rendered. My son didn't get intraoral pictures why is my insurance getting charged for it. Quick to refer me to put him under though. Im going to take this bill to a lawyer and write to the attorney general. So much insurance fraud in california im not going to be a Victim to money hungry dentist office. Stay Away From this place

I visited this location on 02/13 with Dr. Salamati. Unfortunately, my experience was one I will…read morenever forget. I brought my two year old in for a dental check up, before I made the appointment I let them know ahead of time that my son was not comfortable and may scream. The receptionist said that was no problem. During the appointment, my two year old was screaming, as expected. Dr. Salamati then turned to me and said "Is he autistic?". Surprised by this question, I replied "no" as he has not been diagnosed nor screened for this. Continuing the appointment, Dr. Salamati, kept making the comment to my son "If you keep screaming, you're not getting a toy". This was said a few times. After the exam, she told my son "Since you screamed the whole time, you're not getting a toy!". After explaining the findings of the exam, she then turned to my son and said "OK! Are you ready to pick out a toy?!" I do NOT feel this interaction or type of communication is acceptable. This made me very embarrassed and uncomfortable I went back and forth making this review, but I feel it is necessary as a provider should NEVER make parents or patients feel that way. I am deeply saddened by this experience

Amazing communication to let me know what's going on with my daughter while she's in the back room,…read morecaring, compassionate about her when she got sick. Over all efficient. My daughter had an ongoing abscess that she said hurt for months. We went to two other local dental offices that said "it's fine we don't see anything" & this office spotted right away & took care of it the following week!

I have been coming here for quite some time and the girls upfront have been super sweet and on it,…read morethey're accommodating also always calling and checking up to make sure that I schedule appointment for something that I need next. I've had quite a few things done at this dental office and I have to say that Dr.Niel was so amazing and so kind when taking out my tooth. Some of the other girls there were not as sweet, and I was having a bad day so having dr. Neil come in with such a bright and cheerful attitude, made a tremendous difference with my entire experience. also shout out to Jessica, (believe she's a dental assistant) was super kind and I was so glad that she was there during this whole process. So far have had two teeth removed there, so far so goof and no issues. Thank you guys for taking care of us and our teeth!! Much love, Samantha J

I arrived at the time of my appointment. They saw me 50 minutes later. The staff was very friendly…read more Before the doctor checked me, he asked if anything hurt. I said no, that I was there for a ckeaning. Then he said four of my crowns needed to be replaced (one of them is brand new). At that point I knew something wasn't right. Anyways, I said I needed to see how much it would cost. They left me sitting there for almost an hour until I told an assistant I needed to go. She said they'd email me the plan. I'm still waiting. This was almost a week ago. Very unprofessional.

I recently had changed dentist to Diamond Valley Dentist and I am so glad I did. I was in…read morehorrible..unbearable pain Sunday so bad that I was crying I tried everything I could to get some relief and nothing worked. Monday morning I called the office and they were able to see me immediately. The staff was wonderful, caring and so considerate of what I was going through. Dr. Jergensen was amazing, he told me what needed to be done and did it. I had a molar that was so infected that the tooth had to be pulled. Within minutes it was out before I even knew he started and then I felt relief. The office was busy yet they took the time to see me because of the pain I was in. That night the phone rang and it was Dr. Jergensen to check on me to see how I was doing. Wow!!..the dentist himself not an associate had called me, my own medical doctor doesn't even call when I have a problem. I am so impressed with Diamond Valley Dentist...Dr. Jergensen and his wonderful staff. I will tell everyone about them...they have a grateful customer for life. Susan Chavez

This guy is horrible. He permanently damaged two of my teeth. The teeth he ruined were not even…read moresupposed to be touched. He does not listen to his patients at all. Second thing is if you leave a debit card on file he will charge you when ever he feels like it. When you complain he acts like he doesn't understand. He has done this to multiple people. He should not have a business license. He needs to go back to School and find another profession. I would not trust him to fix any problems he will just create more. This guy makes me lose sleep every night. He will also lie to you. Get a second opinion. He isn't worth what he charges. Be careful here!

The office is best. The dental assistances great and conveying an atmosphere…read moreWarm kind and understanding patience's needs. The Doctor is Super at his craft!! This is the Office to call for all Oral health needs. JTH

Went for a cleaning in December 2019. Had to go for an initial consult, which is generally a waste…read moreof time and then scheduled another appointment for the actual cleaning. Not sure of the person's name who did the cleaning but she stripped the enamel off of one of my FRONT teeth to the point my tongue makes a dark shadow behind it and my tooth looks dark at the bottom. I wouldn't even recommend this place for the most basic service of a cleaning.

The staff was very professional and caring and helpful. I was treated with the upmost respect. My…read moreexperience today was excellent! I would recommen Brovo Dental to my friends, as well as other's. Joanna, went above and beyond helping me.

This office is RUDE and charged for upper and lower partials for my brother and we have NEVER even…read moreseen them. All they want is your money and LIED to care credit when when disputed. Care Credit Sucks for disputes. This dentist office is definitely one to stay away from and syncrony care credit

I called months ago to make an appointment and was scheduled on a Friday in the afternoon. I kind…read moreof live far and although I had seen the bad reviews I decided to still give them a chance. I show up and no one is there. The doors are locked and I tried to call to figure out if I had my daughter's appointment wrong. No one answers. Very unprofessional, and I kinda drove far from where I live for no reason. I tried calling Monday morni g and still no one answers. They could have at least called me to cancel or notify me. Other places usually always call to remind or confirm. Never giving this place a chance again.

My son has his cavities taken care of here, and as far as I can tell the did an OK job. However I…read moream finding they are very hard to get a hold of, even during the middle of office hours. Twice now I have had urgent questions regarding my son's teeth and the doctor is out of the office or I can't get a hold of them or they can't see him for another two weeks, etc. My son now has an abscessed tooth and they told me they couldn't get him in for two more weeks! Unacceptable. I will be taking my child to a different dentist who will hopefully be more attentive and available.

Dr Lee is great and works with you on your dental plan. He is patient and understanding and an…read moreexcellent dentist. Yesenia is the Hygienist and she does a great job. I ask for her every time. She is friendly and helpful. She cares about your dental plan.

You are met with very pleasant staff members, but beware. This dental office overcharges by…read morethousands.