**Divorced parents beware**
Divorced parents have enough to deal with, without having staff member gossiping about one parent to the other.
Once is an accident, but three times blatantly gossiping about one side to the other is unacceptable. All three of these instances led to additional stress and strife that didn't need to be there.
*My original review was removed because it did not provide enough detail about my customer experience, so I would be happy to add more detail.
My husband and I paid for half of his daughter's preschool tuition (his ex-wife paying the other half). My husband and I spoke to Kristi who assured us that our payments could be made separately. We stressed to Kristi that there had been a lot of issues between parents because my husband's ex wife was doing everything that she could to keep him out of his daughter's lives. Kristi assured us that for them her only concern was the children, even though she had known his ex-wife for quite some time.
While my husband's daughter seemed to have a good experience, we did not. Early on we were repeatedly notified when the ex-wife bounced a check or was late on her payment, only we were told that it was our payment that was the issue!
After several months of this, they finally got the billing issue notifications under control.
Kristi would send out daily emails with pictures and the lesson plans, which we enjoyed, however there were times that information was sent home with the child and we were not notified, for instance a change of date for the spring sing, which we only found out about after showing up on the "wrong" day.
There were three separate instances my husband's ex-wife was made aware of things the we had discussed specifically with Kristi, which she tried to use to antagonize us.
The first time, Kristi admitted to sharing inappropriate information. She said she made a mistake and would not do it again.
The second time she denied that it happened even though there were specific details that only Little Shephard could know.
The third time was when we showed up to Spring Sing on the "wrong date". My husband was in the restroom and Kristi came out to speak to me all flustered about how the date had changed and she had sent the information home with the children, so sorry. Again, my husband was in the bathroom.
About an hour later my husband received a message from his ex-wife about how I was at Little Shephard on the wrong day, how stupid was I, and what was I doing there without my husband, Kristi told her that my husband was not even there - because Kristi never saw my husband.
I immediately emailed Kristi about this, and she denied that she said anything to the ex-wife. This was not acceptable to us after two other such occasions already! I escalated this to the owner who assured me that she was sure that Kristi would apologize and hadn't meant any harm.
When I followed up several days later, I was told that she had spoken to Kristi and Kristi had felt she had done nothing wrong. We were dismissed by saying that we should focus on on my step-daughter's upcoming graduation from preschool.
Again, my husband and I paid for half of the year's tuition.
Once is an accident, but three times blatantly gossiping about one side to the other is unacceptable. All three of these instances led to additional stress and strife that didn't need to be there. read more