Unprofessional Communication and Severe Lack of Accountability…read more
I recently withdrew my son from this facility after only eight days due to persistent communication failures, unprofessional staff behavior, and a concerning lack of leadership from management.
Our issues began with inconsistent and directly contradictory updates regarding my son's transition and naptime behavior--with one teacher stating he was adjusting well while another reported severe distress. To address this, we held a formal meeting with the director and his teacher. A clear plan was established for staff to send brief daily updates regarding naptime. However, over the following week, staff completely failed to follow through on these agreed-upon updates.
When I followed up in person to ask about my son's day, one teacher remarked, "Oh geez, she found us." This level of blatant disrespect toward a paying parent seeking basic communication about their child's well-being is unacceptable.
When I brought this unprofessional comment and the lack of communication to the director, I was promised a follow-up call on Monday. After waiting until 4:00 PM with no contact, I had to visit the facility in person, only to be told the director was too busy to reach out. More alarming was the response to my concerns:
- The director stated she could not guarantee that staff would not treat my son differently following my complaint, nor could she guarantee that moving him to another classroom would help, as teachers may have already "talked amongst themselves."
- While internal disciplinary actions were mentioned, no effective solutions or assurances were provided to ensure my son's safety, emotional care, or fair treatment while remaining in a classroom with the staff member who displayed open hostility toward us, as the director also expressed concerns over teachers treating a child differently if made upset.
- No explanation was ever offered for why staff failed to follow the staff-approved communication plan or why unprofessional comments were made.
As a parent, my priority is ensuring my child is in a safe, transparent, and respectful environment. If a facility cannot guarantee basic equal treatment for a student or maintain professional communication with parents, they should not be trusted with child care. We could no longer in good conscience keep our child enrolled here.TL;DR : Inconsistent/Conflicting Updates, No Guarantee of Fair Treatment from teachers to kids, No Reassurance or Actionable Solutions, and Zero Accountability.
