I was a newly divorced mom when my 3 month old started at Little Hearts and Hands. My daughter would not take a bottle and I had tried everything I could think of. So I asked Terri and Macey and the wonderful girls in the Giraffe room for ideas and help. They all were so helpful everyday, Terri order every bottle she could think of to help my daughter. Macey helped with every feeding and Terri kept me updated daily letting me know how my daughter was doing. Finally, with all their help she took a bottle. I don't know how to thank them for all their loving and support. read more

I am writing to formally address a series of deeply troubling incidents that occurred at Little Hearts and Hands, which have left me profoundly concerned about the safety of the children in your care and the professionalism of your staff, particularly the owner, Terri.I have generally had a positive experience with your facility, but recent events have been alarming. My daughter sustained a significant injury when a large, wooden fridge fell on her face in the gym, resulting in severe facial bruising and a likely concussion, as her head was forcefully slammed into the wooden floor. As a concerned parent, I sought to address this matter to ensure the safety of my child and others. However, when I raised these concerns with the manager, they were dismissed without adequate attention. I then contacted Terri, requesting access to video footage of the incident, only to be informed that the footage was "no longer available." Furthermore, the hazardous toy remained in the gym until I insisted it posed a risk to other children.Following this incident, the relationship with your staff felt strained, seemingly because I was assertive in prioritizing my child's safety. More recently, my other child was bitten twice by another child, with the second bite being significantly more severe. When I addressed this with the manager, expressing concerns about the potential for lifelong scarring, transmission of bloodborne pathogens, and psychological trauma, I was met with a dismissive response: "Well, it happens." The manager became defensive, failing to address the gravity of the situation.When I requested to speak with the director, Terri, I was told she would contact me. Instead, she confronted me in a public hallway at the daycare, in the presence of other parents, children, and my own children. During this encounter, Terri raised her voice, made baseless accusations about my character and personal life, including references to my divorce, and attempted to publicly humiliate me. Her aggressive behavior, including shouting defamatory remarks, was not only unprofessional but deeply distressing, especially as it occurred in front of my children. When attempting to disengage from the situation she followed me down the hall continuing to harass me in front of my children. I told her to stop speaking about the matter in front of my children and she yelled down the hall baseless & defaming accusations. Little Hearts and Hands claims to operate as a Christian-based organization, which makes this experience all the more shocking. As a parent and paying customer, I am appalled by this treatment and gravely concerned about the safety and well-being of the children in your care. If this is how a director addresses a concerned parent, I am left to question what may be happening behind closed doors. Consequently, I have withdrawn my children from your facility and will not be utilizing your services in the future.I strongly urge a thorough investigation into these matters, including the safety protocols at your facility, the handling of incident reports, and the conduct of your staff, particularly the owner. The dismissive attitude toward serious injuries, the lack of transparency regarding video footage, and the unprofessional behavior exhibited by leadership raise significant concerns about the integrity of your operations. read more

Excellent daycare that is very communicative, thoughtful and clean! Wouldn't want to go anywhere else. They have cameras, trained staff, individual cubbies for students. They also have a Facebook page for each classroom so you get to know everyone. read more

This is an amazing daycare, would not trust anyone everyone else with my child! After a negative experience at Little Legends (I actually called DCFS on them they neglected my daughter so badly), LH&H restored my faith in people. Whoever wrote the other review does not know anything, they are sensationalizing a tradegy that had nothing to do with the daycare provider. The building is beautiful, secure, safe, clean, and smells lovely. The owners, Terri and Jack, are so truly kind and have built a loving place where it feels like family. The teachers are phenomenal and take fabulous care of our daughter who started as a colicky infant and is now flourishing in the 2-3 room. All three rooms she has been in (Lions, Giraffes, and Kangaroo) have genuine and compassionate teachers we trust completely. Not to mention how they even have a nurse on site part time. We know many other families that send kids here and are equally as happy as us. Recommend highly! read more

Easily the best daycare in the area! All 3 of my kids have gone through Little Hearts and Hands and they comes it leaps and bounds above their peers in academics once they attend public school. The most caring staff and homiest feeling when you walk through the door. read more

The infant care here is terrible. Too many infants in the care of teenagers. I would pick my son up after work--the entire building smelled like dirty diapers, my son had a bleeding rash on his bottom daily, and he smelled like poop from head to toe. Pulled both of my kids pretty quick and went with a local in home provided who was amazing and so much cheaper. After moving from the area and having another baby, an infant death was reported there. DO NOT put your infant at this child care. Absolute garbage. I actually can't believe they weren't shut down. That poor baby. read more

Loving and happy environment. When our son was born, several friends recommended this daycare. I always felt comfortable that our kids were in great hands and didn't worry about them while in their care. read more