Just purchased a vehicle here, living in WA. They honored the price as msrp during this crazy…read moremarket. Steven Chambers, sales rep there, is incredibly professional and helpful. He even gave a great recommendation for transport and we got the vehicle in just 2 days, across the whole country! (I'm sure transport varies depending on availability). I've dealt with a lot of sales reps in my time, and Steven is one of the most professional. We were waitlisted for a rav4 Prime since March 2022 and he called us in July 2022 when one arrived. Kelly, the finance manager, is also very helpful in handling all the docs. Not as easy since we live several states over. I definitely recommend Luv Toyota, you won't encounter slimy sales tactics like other dealerships out there.

Not only were they dishonest about the price we agreed upon, but they were dishonest about the…read morevehicle availability. It was suppose to be available on one date it took over a month to get my car. They had all the wrong information on the credit check and continue to send all information including recalls to the wrong address. Would NOT reccommend.

Car to be ready at 5:15 it's now 6pm still not ready. They had car all day!…read more They don't answer the phone. They bandaid things instead of replacing.

From the owner: Welcome to the new Jamestown Honda located in Lakewood, NY. We are the newest and largest Honda…read moredealership within 45 miles of Lakewood, NY; also serving the surrounding communities of Fredonia, NY; Van Buren Bay Areas of NY; Warren, PA; and Erie, PA. Our state of the art, brand new 25,000 square foot facility offers the largest selection of the most popular new Honda models such as the CR-V, Accord, Civic, Odyssey, HR-V, Pilot, Fit and the Ridgeline. Our expansive on-site inventory also includes used vehicles and Honda Certified Pre-Owned. All Honda Certified Pre-Owned Vehicles are nearly new and fully certified. Certified Pre-Owned Vehicles come standard with a 182-point inspection, vehicle warranty and benefits program. We have vehicles for all budgets and interests. Customer service is our priority at Jamestown Honda. We make the car buying process simple. Simply select your new or used vehicle, make us an offer and pocket your savings. We offer price transparency in a no hassle environment. It's simple. No games. No hassle. Our factory trained and certified service technicians are here to help extend the life of your vehicle, with the latest diagnostic and maintenance equipment. We also carry Genuine Honda Parts and Accessories. We make it easy for our customers to schedule a service appointment online or order parts and accessories. You will find all the comforts of home in our new customer lounge with free refreshments and Wi-Fi for your convenience. We look forward

My car broke down while visiting family in Jamestown. We were actually at the Letchworth craftshow…read more We had it towed to Shults. They were recommended by a family member. They were able to diagnosis the problem, fix it and washed it all before 12noon. I was able to get on the road earlier than expected. They were so kind and quick. They even followed up with a phone the next day to make sure everything was okay and the service was good. Thank you!

Vey disappointed that they are trying to steal from me. They said my engine was being replaced by…read moreHyundai. Covered under warranty. Today it is suppose to be ready for pick up. Now they tell me I need new tires--I just had them replace in March--so they lied. Then they said my CV Axel is leaking--$900.00 to fix, then my belts are dry rotting--another $400.00 My dad said they will try to get you for something--and he was right. And on top of them trying to rip me off, they never offered a loaner car to me--I asked and they said they didnt have one---bull crap--Its Ed Shultz, I would think that they would have a loaner car--It took a month. I am very upset right now.

our old vehicle was totaled by our insurance company after an accident. my wife loves Elantra's so…read morewe test drove their '21 hybrid and fell in love. Andrew is awesome! He fought with banks for nearly a week to get us a loan approval that fit our needs. The car was cleaned again when we came to get it and they filled the tank! Then after all was said and done he gave us a very thorough how to on all the features of the vehicle! I highly recommend, and suggest, heading there when you're ready to buy a Hyundai!

After months of being completely disregarded by the service department, I finally contacted my…read moresalesman Joeseph Crandall and explained what happened, sent him the email I had sent to Brian (Service Dept Manager), along with the photos. Wow... Joseph is a stand up guy and quickly turned a very frustrating situation into a resolution. He was beyond helpful, kind, understanding and this whole situation was resolved within minutes! We had a wonderful buying experience with Joseph Crandall but now we experienced his prioritization in customer service/care (beyond just a purchase) and we are extremely appreciative. Mistakes happen, we understand that, everyone's human, but this was an expensive to us ($450 ish mistake) and now, they have taken ownership and corrected this issue. Thank you Joe for your bold action and resolution. 3/5 stars: because we would absolutely consider purchasing again with Joe and it's nice to have him in your corner during challenges. The not-so-good is the terrible disregard and ghosting by the service department. Shults should make some needed changes in that area.

I bought a Jeep Rubicon from Ed Shults a few weeks ago and I bought it based on pictures and info…read morerelayed to me from the sales rep , since I am in North Carolina. Thr jeep was as advertised and The Team at Ed Shults even drove down the vehicle for me to my house . We handled the paperwork over the internet and I am happy with the Jeep and would buy again ! thanks Jim C Charlotte NC

I've been looking for a vehicle, have an excellent credit score, preapproval through Cap1 for up to…read more37,000, preapproval through other banks DTI that is manageable, and a steady 26 year career making good money. I applied for preapproval through Toyota Financial through Luv. What happened? Nothing. No call, no sale. We have purchased 2 new and 1 used vehicle when Superior Toyota was open in Erie just to avoid this dealership. It seems nothing has changed over 15 years. BTW, don't buy at Toyota of Erie either. Since its change from Superior Toyota which was owned by Dave Hallman, it has become a shyster dealership. You'll need to go north or further south. At this point I would rather just buy a vehicle from Enterprise car sales or cargurus and take my chances with a local mechanic.

About 2 weeks ago we were used car shopping because my husband's 10 year old car was facing…read moreexpensive repairs. LUV had a 2010 Lexus GS 350 AWF with nearly 160K on it but it had a clean carfax and seemed to have been leased and then purchased by the lessee. Drove pretty well. The salesman though wasn't helpful. He told me he makes friends of his clients. 34 years in car sales. I hadn't asked but know all about his recent move, his two sons, their health and careers, problems with his landlord--uh, I (respectfully) do not need new friends who are used car salesmen, but his wife & sons seemed nice in the pictures he showed us. Trying to guilt us maybe into buying the car? Because he's our new best friend? Old school. Nice try. He actually told me he was SURE I wanted to buy the car, but was trying to find reasons not to. Uh huh. That makes sense? Even asked me why I must think he wasn't doing his best. Said he couldn't sell the car at a loss. He'd prefer a sale over no sale. Had no way to go lower. Blah blah. The usual BS. And here are the reasons I did NOT want to buy this car: 1. I took it to be looked at by two other places. One guy laughed and said based on the seats alone I should run. Fast. And far. And that he wouldn't sell it for more than $5000. LUV was asking $10,300. 2. A few days later we went back thinking maybe we'd buy the car if they'd come down on price or, preferably fix the seats. Sales guy asked me what would seal the deal. I said fix the seats. Later he called to say they'd gotten quotes of $1200. For just the two front seats. The other outside evaluator said he thought it'd be $1000-who knows if they even got a $1200 quote. After all if you've REALLY had 35 years in the car business wouldn't you know this at least in rough terms? Instead they ACTED like they were trying to fix the seats but obviously weren't interested. Maybe they thought I was an easy mark. Uh, not so much. You can't stop Yelp guys. Remember that when you talk down to potential customers. 3. Now 2 weeks later the price is $9,850. Car is still in their inventory. Good luck selling that thing to somebody else who "REALLY wants to buy it but is trying to find reasons not to." (That's insulting actually!) Oh yeah and I guess they're selling it planning now to lose money, because he was insistent that he couldn't drop the price just a few weeks ago. 4. And of course they assured me they were barely making any money on it, margin is so tight, the internet changed everything, we have the lowest prices within 100 miles, blah blah blah. But suddenly now it's nearly $500 cheaper? A five percent price reduction? The SECOND price reduction? One a week apparently. But gosh, they were barely making a profit at the higher price. Do I really seem that dumb?! That's why we walked away. (Car also wouldn't start when we returned so we figured that's a sign & not a good one.) 5. And their service department?! Every time I've taken my Toyota in for 4 years or so (bought elsewhere) they try to up-sell me. Yes I know that's the game. I've even jokingly asked them to once just ONCE say "yup you came in for an oil change--that's all you need!" We will never go back. Never. To either sales or service. I try to support local businesses but should my car need dealer service--which it probably doesn't--I'll take it to Erie or Buffalo. A good, honest mechanic is what it needs. They can all check the recall database and order parts, right. You've been warned!

This place is amazing if you're looking to buy a vehicle I highly suggest going here. Not like…read moreother used car dealers that'll sell you anything they make sure everything is on point. They set everything up and are ready to go. Just great guys and don't add a bunch of things wrong with your car . Honest and respectable. I will never Buy a vehicle from anyone else.

3/15 Sold me a car w a worn out/missing a nut on my passenger side control arm. Refuse to pay for…read moreit because I didn't take back to them why would I when I have no trust cause everything was "fix" on the car before selling it to me which that was unsafe for me to drive with. Then try no say because someone mess up w my plates that the $$ he has to spend fixing it is equal to the repairs to my car it is not because that fuck up wasn't my fault. I wouldn't recommend.

I have purchased 3 vehicles from the dealership, I get all of my maintenance and repairs done in…read morethe service department, and The Detail Spa is the only place I will let clean my vehicles.. I have never left unsatisfied!!!! I often refer my friends and family here, including my children.

We had a terrible experience there over a year ago and we just attacked by the owner again after…read moreover a year because he cannot take responsibility for his actions. We went there to buy a UTV the sales staff told us they had NEW left overs from the factory coming in. We put a deposit down and waited for them to come in. Well we got a call our new machine was here yay! Got there it was a used machine with over 600 miles on it. The salesman insisted that they were told they would be new. Obviously we refused to take it. We left a negative review, the owner in writing on line lied a year ago and is still spouting off untrue statements. His staff in front of 3 witnesses guaranteed us we were getting a new left over machine. No one ever said anything about a used recalled machine. Dave Warren who wasn't even there in writing is lying and stating that we were told it was a used recalled machine. Nice try Dave! You can lie all you want but the truth is the truth! Dave Warren motorsports will scam you out of your hard earned money, check every part of any contract and look your vehicle over with a fine tooth comb!