My mum ordered a fireplace from Housing Units in November, and it quickly became clear that it was…read morefaulty. When she contacted Housing Units, they refused to take responsibility and told her she had to deal with the manufacturer herself - completely unacceptable since she purchased a fireplace from Housing Units and was paying them for a service. An online engineer for Evonics, gave her the ridiculous instruction of switching the rocker switch on and off 15 times, we thought he was joking. Obviously this didn't work so she had to wait some more. After two months of waiting, an engineer finally came out, only to confirm what we already know, the fireplace was faulty. She was instructed to go and start to order a replacement, which she did, only to be told it would take 6 to 8 weeks for delivery. However, I have speaking housing units today, she discovered that the replacement hadn't even been ordered! Now, she's been told it will take another five weeks, meaning she won't receive a fireplace until May - six months after purchasing it! They have told her she needs to dismantle the fireplace herself. To make matters worse, She does not have central heating, so housing units have left a pensioner without heating throughout the entire winter. My mum has been a loyal customer, and this treatment is disgraceful. I am absolutely shocked at the lack of care and responsibility shown by housing Units. The customer service team have not shown any care or understanding. Having to wait 6 months for a very expensive fireplace to be replaced is shocking. It so sad because she is such a loyal customer. From previous experience IKEA provide a much better service and do not expect their loyal customers to do their work for them.

Today I got scammed £750 from a company that I thought was trustworthy and reliable…read more 12 weeks ago I ordered the dining table pictured. I thought it was a steal of a deal because it was half price at £750 and it was using real oak. After 3 months of patiently waiting for my dining table, they delivered my package in one huge box, they never told me it was going to come in two boxes, this was never communicated by email and the delivery driver didn't say anything either. The delivery driver said to sign a form to confirm delivery and left in a hurry. They never explained that there were meant to be in two boxes. I thought it was going to be in one. Later that evening I opened the box and discovered the legs were missing, I thought "not to worry, I'm sure if I email them they'll send me my dining table legs ASAP". To my surprise and utter dismay, the customer service team emailed me back (picture of the email attached) saying because I signed the form, they cannot send me over the legs or give me a refund. I rang them after pleading to send the legs or provide a refund and they refused. I had two witnesses with me that can state only one box was delivered and not two. Also Housing units can't even send me pictures of proof saying that the two boxes were delivered. They're simply taking the word of mouth over the driver's over mine and refuse to send me my legs or give me a refund. I am completely and utterly heartbroken that I've lost £750, all I have is a plank of wood to show for it. I can say hand on heart this is the most despicable company that I've ever come across. I would say avoid at all costs unless you want to get scammed like I have.

Avoid this firm with your life! They take your money then don't even communicate with you. Reason…read moreis they take orders without having the stock to fulfill them. When they did finally deliver they told me that I would have to wait two to three weeks for completion of my order. Even more comical is they forgot to put two of the chairs on the van so I got two pieces of furniture delivered from my six piece set. As if things couldn't get any worse the two items that delivered were soiled & damaged. The Customer Services department is a joke. They very rarely call you back, you do all the chasing. And don't believe their Trustpilot review is all its made out to be, how many reviews have been removed? There are plenty of good shops around that are cheaper and more efficient than this bunch.!

I ordered a freestanding shelf unit from Accessories for the Home and when it arrived (very…read morepromptly), I found it to be completely unusable - it was so wobbly, just a tiny touch sent it rocking around in circles. I immediately got in touch with the shop owner explaining the situation - it took me sending two emails and then finally calling to get someone'a attention. She then admitted that the shelf she had in stock was in the same state, so couldn't offer a swap but said I could take a discount or a refund. As I spent almost a couple hundred pounds on it I opted for the refund. it's now been two weeks and i can't get anyone to reply to an email or my phone calls. terrible customer service - stay away!!

From the owner: Quirky and Stylish Home Accessories, Gifts and Industrial & Vintage Style Furniture. We have a…read moredatabase of lots of different suppliers and can source all styles and types and furniture. Customers are welcome to come to our shop/showroom for a coffee and a chat/advise and browse our catalogues.

Home Bargains is a large chain of discount stores, owned and supplied by TJ Hughes. This store in…read moreparticular is in Oldham, it is quite a big store and opposite both stores on the high street and the bus station, due to its' size. This is quite a big store and due to this, and it's size, it can make it hard to find something, if you are just running in for a certain thing, rather than something else for example. I find the layout confusing, compared to my local "Quality Save", which is supplied by the same company, where it is easier, so it proves the company is aware of an easier layout. Maybe even adding isle numbers could be better, especially in larger stores like this one. This is one of the main reasons, of which I can't give a very high rating. It is kind of like a jumble sale in a way, and regular readers of my reviews, especially of discount chains and Sports Direct stores will know how much that frustrates me. They is quite a few checkouts, yet queuing here always seems to be a struggle, perhaps adding staff to tills could help as if you are coming in a store like this, you will just expect to be in and out for your bargains, not waiting at a checkout, which is one of the things that types of discount store should avoid. As I have not had a full look around this store, I can't really comment on much more, most prices seem good however they is some, as with all stores which are over the top, for example DVD prices for things which may look cheap, are not here compared to the likes of Amazon for example, with some dvds being around 50 percent cheaper their, I'm not going to go into details as I am not reviewing the sellers of Amazon, but still they need to learn to compete on dvd prices, as they use "cheap", "low" numbers to make it look good, when in all honestly it is just simply a cheap dvd anyway and their price simply isn't. The staff seemed a little arrogant, the member who served me happily criticized a member of staff, although it was nothing major that added comment was not necessary, and the way she said it made me feel she was in some sort of leadership position, so she should know that involving customers is a no go. Due to the factors considered, especially in the layout of the store, dvd pricing and issues with the staff and queuing, I feel that this store is quite disappointing compared to other branches of the Quality Save / Home Bargains chain and only deserves 2 stars.