Such an improvement over just two years ago. The office staff has always been very easy to get…read morealong with helpful and cheery, but the attitude of the medical staff has really improved. Even my doc was very personable and engaging. Abby in the lab is a real jewel: compassionate and skillful. So glad to have them as my health providers.

I've been going to Wetherington Family Medicine since I was about 10. I see Dr. Kenneth Farber and…read moreI'll put it this way, he's not great, but I haven't switched either. That's probably mostly because it's a pain in the ass to find a new family physician though... As a teenager, I had frequent bouts of strep throat, but never the kind that was detected by the rapid swab tests. Even though this became apparent rather quickly, I can't tell you the number of times I had to make numerous trips to Dr. Farber's office when my rapid tests would come back negative and he would tell me it wasn't strep, yet a few days later, the symptoms persisted. I will give their office props for one thing, though: Shortly after I graduated college and was unemployed with no health insurance, I broke my foot. Since I was an established patient at the office, they worked with me to charge me a minimal amount for my visit and they also worked out a deal with the imaging center where I had my x-ray. I was so grateful not to have to worry about being able to afford getting care for my foot and they took excellent care of me. So, while he might not be the sharpest crayon in the medical box, Dr. Farber is a great guy, and he does look out for his patients.

Dr. Hans is efficient and competent. This would be fine if she did my taxes or fixed my car. But I…read morewould expect a little more warmth from my family doctor. She always seems distracted, and our conversations feel, I dunno, forced? Kind of hard to describe. Maybe she's not a "people person". The medical assistants pretty much mirror the doctor. The lab technician is a somewhat crusty older lady, very skilled, but a bit jaded. Anyway, I enjoy interacting with the office staff. They know how to treat people, never rude, and act like they enjoy their jobs.

I've been seeing Dr Hans for several years and as difficult as it is to find a new doctor that is…read moreexactly what I'm going to do. There have been several things that have caused me to lose the warm and fuzzies toward her and her practice but here are the final two straws. I had gone in for a physical bc that was the only way she would prescribe a sleep aide and I could understand that. Anyway she gave me a prescription to try and said if it didn't work call her and she would call in something new. I didn't use it every day so it was 6 weeks and 2 days later when I called back. I was informed that bc it had been over 6 weeks I would have to come in for another $50 plus appointment. I'm out of town with a very painful UTI I know this bc I have taken an over the counter test to confirm. When I called the office to ask for a prescription I was told she won't do that bc I'm out of state!!!! Hell will freeze over before she would phone something in for you. These are only two of many frustrations I've had over the years. It is my feeling that she cares less about her patients and more about their copay. Do yourself a favor and find someone else!!!!

This is a dumpster fire, with very rude people working the front desk. Patients all over the halls…read morebeing treated, even with open rooms everywhere. Zero regard for HIPPA!

I was sent here by my primary care physician after having much more than an "immune response" to my…read morefirst covid vaccine. She wanted me to get checked out just in case. This is a newer building and part of the very nice UC West Chester campus. There is "ideally" plenty of parking, although it is very busy so it might take a few mins, allow for extra time. I was immediately greeted upon entering the main lobby by a woman asking about my covid exposure etc. They then tag you with a red or green sticker and you may proceed on. The people at the eventual office I came here for were so kind and helpful, I was very impressed. I was able to check in contactlessly via my UCHealth MyChart. I did not have to fill out any new paperwork as they utilized it all from there. Wait time was less than 5mins. I was tested while I was here which was easy and painless. The results (neg YaY) appeared in MYChart within 24hrs!! Luckily this was just an adverse event and everyone took great care of me!

I cannot say enough good things about this facility, and specifically Dr. Huang and phlebotomist…read moreBob. The front desk is courteous and helpful. I will say they are better in person. Sometimes on the phone they seem to be rushing, but when you are in front of them, they take such good care. Dr. Huang is absolutely worth the 30 minute drive from my home. He is focused, answers questions and concerns with compassion and clarity, and asks good follow up questions so you don't leave feeling like you have missed something. It's awesome. Bob, hands down, is a treasure. Every single time I have needed an immunization, flu shot, or blood drawn, this man has been positive, caring, and gentle. He practices painless precision and as someone who would rather eat glass than get a needle in my arm, I can say he has never been impatient or whoopsied and caused pain. He just gets in. Plus, with his beard, he looks a little like Santa. It is a wonderful practice with good people. If you are looking for a PCP, I cannot recommend them higher.

Wow! Amazing patient care from the time I called to make my appointment to the time I left…read more Highly recommend, Dr. Kelly Metz and staff if you need to be seen for Allergy and Sinus relief!!! I was recommended to Dr. Metz's office for consultation and allergy testing, I was quickly scheduled. I was immediately greeted when I walked into the office by the receptionist and she efficiently double checked my information and I only had to update one form for them (excellent!). I was called back within 5 minutes, basically enough time to fill out the form - seriously :-) !! My nurse was super nice and explained everything that was going to take place for my appointment. Dr. Metz came in and spent a significant amount of time with me going over my history and finding out what kind of problems I was having. She then explained what the allergy testing would consist of. My nurse came back in, and again took the time to explain the testing and asked if I had any questions before we began. The actual testing was quick and painless, there are no needles involved - it's just a skin scratch now - bonus- I suppose! After all that, Dr. Metz came back in and again, spent another significant amount of time with me going over the results and a plan of action. I never once felt rushed or that they did not have time for me. It really feels like they cater to their patients. I am so happy, I definitely recommend Dr. Metz and her staff if you are having any kind of allergy, sinus or asthma problems! They so totally rock!

you can never get an appointment when you need it. staff is rude and do not return phone calls in a…read moretimely manner. if they do return your call it's after the doctor has gone home for the day. I never received a bill in the mail, they only use patient portal which I no longer had access to. they claimed phone calls were made and emails were sent but I never received anything . I guess my phone just automatically disregards these calls and emails. dont waste your time or money. extremely overpriced for a whole lot of nothing

From the owner: At The Cole Center for Healing, we focus on your overall health and doing so without the use of…read moreprescriptions and helping you get off prescription medication. For over 20 years, Dr. Theodore Cole has provided new and integrative methods to traditional medicine. We combine the best of conventional medicine and leading technology to treat a variety of conditions holistically. We help treat: Bell's Palsy, COPD, Diabetes, Headaches, allergies, and chronic fatigue, to name a few. We center the treatment around to achieve the highest level of health and wellness.

If I could give more than 5 stars I would. Everyone here is knowledgeable, friendly and efficient…read more I highly recommend this practice if you are looking for a new doctor's office.

Called twice in a week and can't get an appointment. Nobody answers the phone or checks the…read morevoicemail. Absolutely worthless and unhelpful. It doesn't matter when you call, morning, noon, or afternoon. You'll never actually reach someone.

Took my daughter in on a Sunday for a suspected sinus infection. No fever at all and no active…read morecoughing while in the office. The receptionist asked my daughter to wear a mask when she learned we were there for illness (imagine that, visiting urgent care when you're sick). I told her no, we do not wear masks. She gave a short speech about germs, etc, and that was that. Proceeded with registration, paid $135 and waited about 25-30 mins. Go to the extremely tiny exam room, vitals are taken and then the nurse asked us both to put masks on. I told her no, we do not wear masks. She said that "this particular provider" was very adamant that all patients wear masks. I told her no, that we would take a refund and go to our usual doctor tomorrow. She led us to a bigger exam room and said she would check and see if he would see us. We waited another 5 minutes before being told he would not see us. They did refund immediately. I can't speak to the level of care, since we were denied being seen, but it's ridiculous to expect a child to block her airway when she is already suffering from some sort of respiratory infection. After all we know about the ineffectiveness of masks, it is astounding that anyone is still subscribing to this nonsense. At the very least, I should have been told after my initial mask refusal that the doctor would not see us- did they think we would be bullied into masking? Ridiculous waste of time.

From the owner: AFC Urgent Care West Chester Mason delivers high-quality, walk-in medical care 7 days a week--no…read moreappointment needed. From minor injuries and common illnesses to school and DOT physicals, our experienced medical team provides same-day X-rays, on-site lab tests, and vaccinations, including flu and COVID-19. We're open with extended hours and accept most insurance plans. Whether you need quick care after work or weekend help, we're your trusted urgent care center in West Chester, OH. Affordable self-pay options available.