I never write reviews. If I could give this store a zero rating for their customer service, I…read morewould. I must say, this is one of the worst experiences I remember having in a boutique store. I have been shopping in this store for many years now and spent lots of money. I usually buy my gifts early, especially during Christmas so that I can take advantage of the selection. The owners Marina, and the other senior woman that works with her with the blond hair would not do an even exchange for a Christmas item. I had purchased 2 ornaments by mistake, 5.99$ each, and all I asked is if I could exchange one ornament for a Christmas napkin which was the same price. Its not like they were going to lose any money. The owner and the the blond senior lady at the cash both said no, no exchanges on Christmas items. She said we have never bent the rules in 30 years and we are not about to do so now. Wow, what great customer service! Especially considering the fact that on boxing day, a student employee told me to come back after boxing day, since they don t do Christmas exchanges on boxing day, which is completely understandable. Its not the money that bothered me, its the principle, and their horrible attitude. The owner and the blond woman that works with her were both extremely rude, they seem bothered, and unfriendly. The other day when I was waiting in line for boxing day shopping at their store, I was talking to another customer waiting, she said, the store has gone down hill, and I could not agree more. If the business is too much, and adjusting your inventory for a straight exchange for the same price is too much of a hassle, not to be discriminatory, but maybe its time to pass on the torch to a younger generation. These women are stuck in their old fashion ways of doing things. They need to realize they need to up their customers service with the times, be more flexible, and make exceptions when it makes sense, in order to keep their customers happy and coming back. Remember word of mouth gets around. If not, it may be time to retire, as I noticed during my Halloween shopping at their store, they ( when I say they, I mean the owner, and that blond senior woman that works there), they looked fed up of customers already. When I asked one when the Christmas decorations were coming out, she just nodded her head and rolled her eyes, like she was saying in her head, let me get through Halloween first. I went across the street to the new store that opened called the Zone Maison ( this is a small chain boutique store, they have others in Montreal), and what a difference in the staffing. The employees and owner really care about their customers, they have a positive attitude and they are more flexible. with their policies. This may be one of the reasons for the store owners frustrations and bad attitude. For many years, Le Panier was the staple store in the Pointe -Claire village, now they have a competitor that sells beautiful items, and has friendlier staff with more flexible policies. Do yourself a favor, its not worth the drive if you live outside of the west island, their Christmas selection this year, was horrible, compared to previous years, another client in the store noticed this as well. The owner blamed it on supplier issues, while Maison Zone, that sells similar items didn't seem to have supplier issues. The owner and the blond senior woman that works with her, (I don t know which one was worse, I would say the blond woman had a serious chip on her shoulder) needs to put a smile on her face, and pretend at least to show she likes her job. Life is too short to be this inflexible and bitter when you are running a business! Remember things don 't last forever in life, and its your customers that made you! Ps. Please read the low class review on google reviews, with the comment about the shopping bag! This store is not deserving of our business, if they continue to be this inflexible, especially with their customers that have been giving them our money for so many years! Shame on you!

Headline: Win the Battle, Lose the War…read more We just spent $100 on gifts at this store. When we asked for an extra bag, the clerk wanted to charge $1. This store has a lot of interesting and cute gifts. We've been in there half a dozen times in the past three years. However, our recent experience causes us pause.

While walking around Monkland there's so many stores and places you can go into but when you get a…read moresugar craving this is the place to go! You walk in and have hand sanitizer available, once your hands are clean it's time to get your hands on everything ! You have a great selection of jelly beans and chocolates and every other candy preference you may have ! Once your done checking out the candy selection you'll also get the chance to check out the baking section which has different piping tips, cake toppers, sprinkles and so much more! The staff is super friendly and always happy to talk to you about the selection in the store !

THE GOOD: The space itself. This candy store has every candy you would want. Large selection, well…read moreorganized, clean and sanitary environment, and the candy is always fresh out of the bins. Also, they have a great selection of baking tools which was unexpected. THE BAD: The Service. I have been into this store (and purchased candy) five times in the last couple months. Every time, I have had the same woman working and she appears to be the owner/manager. And every time, I have been the one to greet HER. No eye contact, no friendly greeting, no "what can I help you find?", no smile. She stays behind the desk and offers ZERO customer service -- only a slight attitude. Anyone nowadays knows that the businesses with the best customer service will ultimately thrive. If you want friendly and upbeat service, go to the candy store on Parc and Maisoneuve!

TERRIBLE EXPERIENCE! I placed my order on December 12th, 2017 to be delivered on December 23rd as…read moreChristmas gift for my family in Canada as I live in Dubai, UAE. I did not receive any notification/communication from the company notifying me that it was a busy period and I should pick a delivery date sooner to ensure baskets will arrive before Christmas. On 27th December, I sent an email to follow up on the order as still nothing was delivered and customer service replied in a very rude email and no apologies Just one sentence stating it is very busy period we could not guarantee the delivery date. December 30th, still no delivery....my brother calls for me and was advised that the baskets were wrongly delivered in British Columbia...HOW??? the delivery address was Quebec!! Meanwhile until today, January 15th I never received any follow up nor apology email from the company advising me where my order is located in Canada...if it will be delivered...I requested a refund as these baskets were supposed to be Christmas presents and it's long past Christmas! The company declined and told me it was not their fault and it will be delivered one day.....I would never order from this company again and wouldn't advise anyone to do so as they don't have any customer service and just want to take your money! I kept all the emails and intend to share my experience out on social media to prevent this situation to happen to other honest people like me....very disappointing!

From the owner: Online retailer of premium chocolate and candy confectionery gifts for all…read moreoccasions with free nationwide delivery. Luxury featured brands include Godiva, Lindt, Marich confections, Ghirardelli chocolate, Koppers and more Canadian Consumer Choice Award recipient since 2012 for business excellence

The location is a little hard to find - but no worries, point yourself towards the church and Chez…read moreBonBon will be right there. Stepping into the front door is an immediate flashback to an older time. I was initially brought to Chez BonBon on my search for Stillwell Humbugs. Unfortunately when i went, I was informed that they have not had Stillwells for over a year. They have instead a mass produced variety. Still, not a problem as I suddenly found many other candies and sweets that I can remember from my youth or from my grandmother passing onto me. Glad to know that it is also just a 5 minute drive from my place - I will certainly be back.

Amazing selection of candy. Even humbugs which are pretty hard to find. Prices are reasonable and…read morethe service is A1. Can't ask for anything more than that.

Carré Confiserie is located inside the Cours Mont Royal, strategically located on the same level as…read morethe Metro Peel subway, and is open every day of the week. I can confirm that kids are not the only ones who enjoy this beautiful display of candies in a store that is clean and aesthetically well laid out. The owners of the store radiate warmth and offer explanations on any of their products with pride and enthusiasm. Kudos to them for the layout that has a nice hypnotizing effect of being in a candy fantasy land. Many of the candies are imported, mainly from Europe. The ice-cream bites are homemade and delicious. What a treat for the kids who can go two floors up to visit Barbie Expo, a must see free event.

Hello was invited to visit for an Yelp elite event…read more Location is the cour mont royal building in the tunnel to subway. The owner was there and he is super friendly. He gave me a beautiful Halloween loot bag. The store is packed with every type of candy you can thick of. You name it he has it. Along with the candy he had a nice selection of ice cream bites but did not try it. We took a nice selection of mixed candy home and when we ate them they were super fresh. This place is a must to go visit to fill your sweet cravings. Enjoy

I'd consider this a pretty authentic Hong Kong-style dessert spot, which is honestly hard to find…read morein the U.S. If you've had similar desserts in Asia, you might find the taste more on the average side--but for here, it still feels special and unique. Personally, I thought the desserts were a bit too sweet for my liking, especially the candy. That said, I appreciate how rare this kind of place is, and I'd still come back again just for something different.

It is an art that is slowly dying and it's not something you find easily ( not like boba or mochi)…read more If you have never tried it before, you should ! The quality of the candy itself, again if you have never had it , it's pretty good, strands of pulled sugar wrapped around a sugary nutty filling. The flavor is a classic. For these , I gave it for stars. However, The pulled sugar strands, if you had this candy in Asia , you will probably agree that this spot's sugar strands are too coarse ( I would have given it 3 stars if I was looking at just the candy alone).

We stumbled upon this place while exploring downtown Plattsburgh today and absolutely loved it. The…read moresecond you walk through the door you hear nostalgic music and are surrounded by jars of all types of candy. The owner, Josue, is a delight, and offered us some fresh homemade cotton candy. Great selection of chocolate things, too--chocolate covered gummy bears, big malted milk balls, chocolate covered nuts. Really great coffee, hot chocolate, and fresh popcorn--it's endless. Great prices. So good.

Great service! I was also very happy with the aesthetic of the store. Josue was working and he was…read morevery pleasant (: