In November 2019, Dr. Alam was scheduled to remove my IUD. During the procedure she broke the IUD…read moreinside me and the ars were lodged in my cervix. She told me that I will be fine and that I would need to wait until the next year to have it removed because she would be spending the holidays with her family. She was very dismissive and more concerned about getting to her holiday time off, than giving the appropriate attention to my care. I was devastated, scared, and angry that she was very nonchalant about my condition. I filed a complaint and contacted the Chief Medical Officer, who apologized then referred me to another Gynecologist within the same medical center, who would perform the surgery. The CMO assured me I was in good hands. I later learned that this was not the case and will not longer use SSM Gynecologists. I wouldn't recommend Dr. Alam based upon multiple experiences I had with her that were unpleasant.

I love coming here. Check out the reviews on Google. They have all five star reviews!…read more This staff is always friendly and willing to work with your schedule! Always clean there's never anything out of place. I'm very impressed how well they actually keep up and keep it so clean. They are always very thorough when it comes to check in. When you do arrive and you get taken back, all the staff are very nice and talk to you and get to know you on a personal level. They offer ultrasounds and MFM appointments as far as care.

Been going here since Aug of 2010. There are four Dr.s in this practice. All w/ very different…read morepersonalities. There is someone for everyone. Office staff is great. FLAWS: You get bombarded w/ your bill when you check in. I would rather get one in the mail and be prepared for payment when I come in.

My Dr. sadly retired, so when I was told I needed to take my 12 year old daughter to a Gynecologist…read moreI had only reviews to go by. Dr Sammons is wonderful, I have no complaints. EVERYONE else in the office is terrible. My daughter has since been sent to Children's. If you are a mother you know there is a certain finesse that is appreciated when you are dealing with a child and a health condition. DO NOT TAKE YOUE CHILD HERE!!! We waited over an hour to see the Dr, just enough time to get my daughter good and terrified. Everyone is very short and snippy and has a resting nasty disposition, no smiles or comfort from anyone. The lab tech barely spoke to my daughter at all, and fished for a vein for about 5 minutes, I come from a family in healthcare and this is barbaric!! When we were called for the results she tried to throw some medical terms at me, and not even tell me what they meant, and was so rude. A nurse is not a Dr. but I have been dealing with the nurses at Northwest Pediatrics for 12 years and they all have a firm grasp on their field, and are able to explain things. Having her records released to Children's Hospital was in itself unpleasant. Everyone I spoke to acted like I was really putting them out and bothering them. This emotional time for my daughter and I has been made even more unpleasant than it had to be. We have great insurance and Health providers should help patients during tough times, especially children. Once again, Dr. Sammons was wonderful. However, everyone knows it takes much more than just the Dr to make an office. My daughter made me promise I would never make her go back when we left. The only reason I am posting this is to maybe save another young girl from this experience. This is a big time for a young girl in general, and even more so when there are issues. I so wanted it to be a safe and compassionate office I took her to, and for the medical staff to be guides through this. And now I have to know I completely let her down. And she will forever have the memory that her first visit to her female Dr was horrific which is not what a mother wants for her daughter. I cant change what my daughter went through, but perhaps I can save another young girl from the same. Being a good mother is EVERYTHING to me! And a gynecologist is a very intimate place, and should make a girl young or old feel safe and like the people working there care. I genuinely feel like I ruined this experience for my child, and pray I can make up for it.

WARNING: My…read moreexperience with Krista the ultrasound tech was horrendous. Her bedside manner is lacking in tremendous ways. Unfriendly, non personal, & unethical. I only know her name because I requested my chart. She never even introduced herself prior to performing the invasive ultrasound. Krista told me she could not find an embryo nor a heartbeat during my very first ultrasound on May 13, 2024 that she performed for less than 2 minutes total. It was so rushed & not thorough I was shocked, left visibly confused & concerned. I was immediately sent to wait in another small, closed off room for over an hour with zero communication as to what Krista had just blurted out (legally not supposed to share that type of information as it is the doctor's job) so thoughtlessly for Emily Sammons to arrive from her "rounds at another building," 38 minutes tardy for my first appointment with this practice. Being my first pregnancy this was appalling. If you know you're going to have responsibilities in another location prior to your Monday duties don't schedule early morning appointments or account for the time it requires to complete those tasks. I was in literal tears & emotional agony the entire time waiting with my fiancé listening as countless other patients were shuffled past our door. Terrible treatment; Like herded animals for comparison. Our time inside HWH building has been so unpleasant as we were treated with less than professionalism. This poor treatment has resulted in a life altering experience in a negative way. I made our grievances clear in a calm & collected manner to Dr. Sammons & she stated in response, "that's what you took away?" It left me in a state of disgust & shock in that moment. Her dismissive laughter during our visit was so out of line considering the miserably emotionally taxing circumstances. I did not appreciate it whatsoever & my finance was furious she responded in that way. It was truly perplexing & still riddles us with anger. My partner & I have felt disregarded & brushed off since entering this medical facility the first time. I have let my referring doctor's office & others know about how HWH has made us feel as a first time pregnant couple. I NEVER want another woman nor man to feel the pain & lack of compassion we felt from this team of medical personnel. Unhappy on max levels with this practice for valid reasons other than the actual miscarriage. Kate Dunphy-Clark

Never again. 3 Strikes and your out! I never write bad reviews but this is something that needs to…read morebe addressed at the Lake St. Louis location. The time management and scheduling is horrible. I drove an hour each way to see my doctor and waited for 45 minutes in the office only for them to tell me that it was going to be another hour before I could see the doctor. So I walked out. This has happened multiple times, I've been stuck in the room before after being checked in as well and can literally hear the doctors "chitchatting" for long periods of time. The doctors are great and so are the staff, but they really need to figure this out as it has a domino effect. I noticed other people waiting for really long times as well. My advice would be to either make room between scheduling your patients or tell your patients upfront that you only have a certain amount of time before your next appointment. You could also have the courtesy of calling the patient before they arrive and let them know that the doctor is behind two hours.