I have been an advocate of this program for about 15 years on and off. I have read other reviews and find a grain of truth in most of them. At the core, the most important thing to remember is that IT WORKS. However, like anything else, IT ONLY WORKS IF YOU WORK IT. You will get out of it what you put into it. The staff as long as I have heen going- no matter who is in the rotation- HAS BEEN AMAZING. Vivian, Josh. Angeli, Alma, Nancy and others (and I may not have their names spelled correctly but they know my name and I appreciate that because they see dozens of people and NONE of us wear name tags) have been attentive to my needs. They've made suggestions to alter my diet when necessary, encouraged me when I wasn't feeling my best and celebrated my weight loss victories. I think what I like the most is their sincere understanding that as a patient it is difficult for us to be transparent about our weight challenges and struggles. This understanding leads to allowing us to lose at a pace we're comfortable with personally. I have only given them four stars for a few reasons. First, I think their contract is a little murky; I've asked some questions, especially about the end of the contract and I don't necessarily agree with their deal of automatically renewing the contract, but it has caused me to stay on top of it. Secondly, some of their snacks and foods are overpriced and don't taste that great- if it wasn't for their specials, some things I would replace them with non Lindora products. Third, there are some items that stay sold out- not sure if that is a supply chain issue but maybe you make more of those things because they taste really good (duh!) and make less of the nasty inventory (I'm looking at you nasty cardboard pepperoni pizza) Lastly, there are shots that you pay for that don't stay with you during the length of your contract; that is they expire even though you pay for them. I think that's unfair and foul- it should roll over to the next month if it goes unused. Knowing these things and knowing that nothing is perfect, still gives me the satisfaction of knowing that this program can be a life changing experience if YOU DO the actual program. Hey Team! Thanks for making the Northridge location the best in SoCal! Kudos! read more