From day one, very welcoming, good apartment for a couple, everything you need, home from home. My wife is disabled and the access to our apartment was brilliant, no steps for her. Could park outside our own front door, no problems, access appears narrow, but it's deceptive, I have a large estate car which I could easily drive down. Freeview is good, we brought our dvd player, Mark & Mimi said fine. Yes can get cold, but ask for more blankets or another heater, quite happy to give you extras to make you stay comfortable, defiantly will come again. read more