I'd like to express my extreme disappointment at the service I've received from Linders since I bought my ZS EV a little over a year ago. I've had to cancel a family holiday the day we were to leave when the car completely shut down (on a full charge), a year to the day since I picked it up from the dealers. The dealer spent days testing and also running the first service it before telling me there was nothing wrong and I must have left the lights on to run down the 12v battery. Three weeks later the same thing occurred. Back to the dealer and another round of testing before they found the issue - the 12v battery needs to be replaced!! Why was this not found when they did the original test and full service? Injury was compounded by insult when I was told that the 12v battery has only one year warranty on it and because I reported the problem a few days over a year since I paid for the car, I would need to pay for the replacement. €210 for the new battery + €200 for the service + towing fees, taxis and time off work and a grand total of €30 offered off the cost by the dealer. They advised there was nothing they could do to cover the battery or reduce the service, but I could contact MG for which they gave me a UK number. The gentleman in MG service UK kindly informed me that they do not cover the Republic of Ireland and I should contact the dealer Linders. So no way of reaching MG themselves to voice any disapproval or receive any mediation.
I asked if the head of the service department could call me back but he never did.
Why buy a new car if it's going to have parts fail that are not covered by warranty so soon? Why have a presence in a country if there is no way for your customers to receive service?
Very, very disappointing read more