Linder Equipment Company
311 E. Kern Ave.
Tulare, CA 93274
I have been deeply disappointed and disgusted with my experience involving both Guardian Ag Cabs and Linder Equipment Company.
When you purchase premium agricultural equipment, you expect premium engineering, quality control and customer support. Instead, I experienced poor workmanship, inadequate quality assurance and a complete lack of accountability when problems arose.
The Guardian Ag Cab was marketed as a premium product designed for demanding agricultural conditions, but my experience has been the opposite. Issues arose due to improper installation of the battery that wore a hole in the air conditioning condenser of this tractor after 14 months of operation. The aforementioned companies hid behind the 12-month warranty and all they could say is sorry and send money. That issues developed should never have occurred on equipment at this age. As we all know latent defects will supersede warranties. Rather than taking responsibility of the problems, responsibility seemed to be shifted from one company to another, leaving the customer caught in the middle with the resolution other than fix it myself.
Linder Equipment Company did not provide the level of service or advocacy I expected from an "authorized dealer". A dealer should stand behind the products they sell and work aggressively to resolve legitimate customer concerns. Instead, I found communication frustrating, and no problem resolution. When a customer invests almost $100,000 in equipment, they deserve prompt attention, competent repairs and companies willing to stand behind their products--not excuses or finger-pointing.
What has been most disappointing is that none of these companies appeared willing to take any responsibility for ensuring the customer received what was promised: safe, reliable, properly functioning equipment without obvious latent manufacturing defects.
Based on my experience, I cannot recommend purchasing equipment equipped with a Guardian Ag cab through Linder Equipment Company unless these companies demonstrate a much stronger commitment to product quality, customer service, and accountability after the sale. The old saying comes to mind "You cannot make a good deal with bad people".
So do yourself a big favor and find another company to deal with that is honorable.
Petersen Ranch
Somis California read more