I came as a walk-in and they were able to serve me immediately, which was nice. Even when the salon…read moregot busier there was a lot of staff available so no one had to wait. I got a gel mani pedi and had two technicians working on that at once. They worked well together to make sure it was okay for the other to move my legs or hands, so that it wouldn't disrupt the process. The hot stone massage was a nice touch as well! I like my nails really short and they did well with that -- everything came out great and was done quickly. Also, I'm not really a talker and I appreciated that they let me be in silence throughout my appoinment (but they had no problem chatting with some other customers wanted to have a conversation). The only downside or thing to be aware of is that its cash only. There is an ATM inside, just something that caught me a little off guard.

Not pleased at all with results of basic gel manicure provided by Lou (Lew?). Problems: uneven…read morenail shaping, sharp nail edges, cuticles uneven, missed polish areas. Expensive mistake, I'll never go back to this place and I would not recommend.

On vacation from AZ, needed my SNS dip redone. This place has decent reviews, however maybe due to…read morea small town they are definitely not up to par. Just horrible job, went somewhere else to remove the dip, as I could not stand to look at my nails for another week before heading home from vacation. Out of towners go somewhere else.

Got a gel manicure at Sassy 2 days ago. This is easily the worst gel manicure I have ever gotten…read more Nail shape is awkward, tips are already chipping, texture is bubbly, and gel isn't even near cuticles. Complete waste of time and money. Never going back.

This place was perfect. Visiting Tahoe from Dallas with my pre-teen daughter. We dropped in for…read moremani/pedis and everything was great. They were so kind and explained the whole process and options to my excited child. And our nails look great. Will definitely be back next time we are in the area. 10 out of 10.

Every time I have any nail service I feel like a good friend coming in for a visit.. I'm welcomed,…read morelistened to and have a great experience!

Got a pedicure here today. First time visitor. The spa pedicure was very nice - I paid for the…read moreextra sea salt scrub because I SO wanted the calf massage. Loved it. The staff was very friendly and everything was very clean. The prices are higher than a quick pedi in the Bay Area but there is less competition up here so that's the way it goes. And for a "spa pedi" at a neighborhood salon, the prices are about the same. Just no $20 mani/pedi deals here :-) It was $45 for the sea salt pedicure and $35 for the regular spa pedicure. They also offer acrylic nails and waxing. 4 different women were there for waxing appointments while I was there so it seems to be a popular service there. It is located in the Albertson's strip mall by Porter's so you might not notice or dismiss it. I made an appoinment and glad I did. The place filled up fast and they had 5 people working. And they accept Visa/MC - a lot of small nail salons only do cash/check so it was nice to pay with my debit card versus tracking one down for cash before I got there! Would definitey go back.

Cheri did my nails for my wedding day, and she did an excellent job! My nails and toe nails looked…read moreperfect! She made me feel so comfortable and is so funny and easy to talk to!

Very time sensitivity help - Excellent…read more We were having a wedding at Aspen Grove in Incline Village. One person got her nails all messed up and we were able to get her into Serendipity Salon and get them back to "picture worthy". We also had one guest in the wedding needing a wash and blow dry. Both ladies spoke highly of this local Spa/Salon. They got what they wanted and attended the wedding stress free. Thanks!

I am so dissapointed with the work Kathy did and feel stupid for coming here. Literally the worst…read morebleach job I have ever had. I feel like she robbed me for how expensive it was. It is so blotchy and horrible with brassy tones and totally uneven and stripes even after I came in again to get it fixed. I paid $150 for completely uneven blotchy hair. I asked for "blended to my roots" "faded into my roots" and "a shade lighter" even mentioned "balayage". Had to have her mix another bowl of toner because she assumed the weird peachy color was the tone i wanted but really was about 5 months of toner washing out and the previous pink dye that washed out and had to beg for the correct toner to be mixed up. The toner was intense and she put it on twice since I went in again to get it fixed, my hair is a strange color now as well as extremely damaged. She was babysitting her grandaughter while doing my hair which is beyond unprofessional. Although very cute she was extremely distracting, prancing around the studio, needing things and taking away from our appointment. The studio is super dusty/dirty with lots of chipping paint, old magazines, clutter, a tell tale sign of how much someone cares about their buisness. The wash basin is crammed in a corner which is chipping and has black marks on the wall from dirty shoes and feet that get pressed up against it, no one bothered to paint it or wash the dirty black spot on the wall? Maybe the $150 could go towards some paint or some windex. You couldn't pay me to come back here.

I feel VERY lucky to have found Megan - wow, she just did my color and it looks fantastic!!!read more

I wouldn't go anywhere else! I love Megan and she always does an awesome job with my hair! The…read morewhole team there is incredible, and I always leave feeling great. Thanks Lux!

Absolutely unbelievable. Worst customer service experience ever. I'm 8.5 months pregnant and I…read moredrove 20 minutes to do a "walk-in" on a Friday afternoon. Prior to arriving, I did try calling but no one picked up. Yelp ad says "walk-ins welcome." Well, let's just say I did NOT feel very welcome. As soon as I walked in and explained what I'm looking for, I was greeted with a sassy "Well no one answered the phone because It's just me and I'm busy!" Not sure who he thinks he is to speak to a customer this way, not to mention a pregnant woman. Extremely disappointed, will never be coming back.

Very friendly and competent hair stylists in this hidden salon. It is a very good value for your…read moremoney. It is a local's favorite and has been there quite a long time and has a solid returning customer base. I have been there twice and been satisfied with my haircuts and highlights. And to repeat--the prices are very reasonable and you don't need to spend a fortune to have your hair look good.