Great experience renting a vehicle for a few days! The location was convenient, and the service was…read moreprofessional and efficient. I booked through Costco Car Rentals and got a reasonable price for a minivan that comfortably accommodated six adults and their luggage. Thank you, Zara, for making the whole transaction positive and painless -- you'll have our business next time!

Manager was rude upon entering the office. I had returned a rental one day early, but this location…read morerefused to refund my one day prepaid rental fee for early return of this If I dont get a refund for that one day, I wont rent there again.

Enterprise has and will continue to be my go to place when renting a car. I've never had any issues…read morewith the vehicle(s) and my interactions with staff have always been pleasant. On this particular occasion I was looking for a specific class of vehicle and was finding it a bit challenging in locating one. However, after speaking with Jazzma (Assistant Branch Manager at Henderson executive Airport), she assured me the vehicle would be found. After contacting other branches and re-directing some of its fleet, she managed to locate a vehicle in the class I requested. Throughout the entire process her communication and professionalism was amazing, truly demonstrating a genuine desire in wanting to provide me, the customer with exceptional customer service. Jazzma's efforts speaks volumes to the high level of service I've grown accustomed to and expect from Enterprise. She clearly values and understands the criticality of her work and the importance of representing the Enterprise brand well. With that, I'd ask that corporate/management acknowledge her in some fashion for all her good works.

Horrible service, Miguel Martinez shows up 20 minutes late so I allowed the lady to go ahead of me…read moreand at 9:40 they tell me they don't have my car available for my 9:00 am pick up. Complete joke - lazy employees working at a crappy business create horrible service!

This is the worst customer service ever! I secured a rental for next week that needs to be…read moremodified. It is absolutely impossible to get in touch with any location on the phone, any live agent, nobody. The answering machine keeps sending you to access website or app and modify rental there but that is also impossible, since I tried dozens of times and page keeps freezing in the middle of trying to apply modification. So dissapointing! The only option page gives you is to cancel the reservation and secure a new one which will be costing DOUBLE rate per day for the same trip and vehicle. Absurd!

It is difficult to get in touch with anybody when trying to call and there is nobody at the…read morecounter. I held back from saying anything until now.

The Las Vegas Airport Avis is horrible! Waited forever yo get my car- never showed ip, stood in…read moreline w 6 others who had smoking cars scratched windshield cars. The desk guy was rude.

Avis's St. Rose Parkway branch is a small, independently run car rental agency serving the…read moregreater.... 7-Hills/Green Valley area. I have only used them a couple of times before and.... it's a typical car rental place. Prices can range from $$$$$ to dirt cheap but they do try and stay competitive. I guess if you need a rental car for a weekend trip or because your car breaks down, this would be the place to go.

Hidden fees not disclosed at time of booking. I'm a local resident, reservation through AARP…read moreTravel. 24 hours before pickup a local agent called me to inform me I would need to pay an additional deposit on a second credit card, bring proof of insurance, and utility bills to prove I lived here. I cancelled and rebooked with another company, and guess what no hidden charges, no proof of insurance, no nonsense about bringing my utility bill.

This place is a horrific disaster. The worst travel experience I've ever had. They advertised the…read morewrong desk hours, we got there after they closed (they advertised 5pm on Google but they closed at 3:00 that day) they didn't leave keys with the airport reception like all the other rental places, they didn't call they didn't text. Just left. The manager basically did nothing. Not only did it ruin our vacation and we had to spend an extra $200 on a hotel but they charged me an extra $250 for picking up the car "late" and made ME fix it with their corporate office. I'm still considering small claims to get my hotel fee back. No apologies, no one went out of their way to fix anything except the hours they posted on Google, Total jerks See screen shot of the incorrect hours posted below. March 16th was a Saturday

Vroom vroom ! When…read moresomething happens your ride, you end up here. I cannot count the number of times that we have been here . So here we go! The customer service here is amazing, epic, and outstanding. When you're without your ride? You panic! What am I going to do now ? The answer! Enterprise! Again, outstanding service and excellent service from this location. Every time something has happened to the vehicle, a phone call is all it takes and we are in a rental. Whether it be the insurance company or private pay. Use Enterprise! This last experience, yesterday actually the car is MIA, and an individual needs the car to make it happen these days. The insurance sent over the authorization and the paperwork was signed within a couple hours. We are back in shape for now while we await the limbo of the process for our car . The staff could not be more excited to get us off and ready to go, and vroom away. Thank for making a difference. A simple positive gesture made the whole experience even easier and bett

2/27/2024- Our…read moreresort concierge does a fantastic job with taking care of our needs while at the resort.. I had her reserve a car over a month ago for two days, then we went with three days.. 9 am the car was supposed to be delivered to the resort- Unfortunately, the person that she made the arrangements, had left the company and did not change the agreement ...(car was to be delivered Wednesday).. So bummed because we had to wait and didn't get the car until 10.. which messed up our day of plans.. Finally got the car !! Hope there is better training for these kind of situations...

Very convenient location to my home! Having been an Enterprise customer now for over 10 years, I…read morehave always had a pleasant experience. The S.Rainbow location is AMAZING with the absolute best customer service. Nessa, Yates and Zach always ensure that my requests and needs are met going above and beyond to enhance my rental experience! The rental process is always fast, professional and seamless. I'm in and out in minutes! If you stop by, ask them for snacks! . They're top tier!

I had such a lovely experience with this location, from getting my rental to a roadside incident…read moreevery step of the way was flawless. Today I was leaving the park with my 2 year old in tow when realized I had a flat tire, in 109 degree heat. Upon calling this location, I spoke with Hassan, he realized it would take roadside assistance longer to get to me and he knew I had a young child in the car, he and a coworker, Kody, quickly came to my rescue within 15 minutes. They swapped my car on the side of the road and took care of everything. I was so grateful for their kindness and efficiency today. I will absolutely use this location for all future rental needs. Thank you so much, Hassan and Kody!

-You need to take two shuttles to this rental location (It's free but you do have to wait a little…read morelonger for the second shuttle). -From the Airport to the Rental location, it takes a minimum of 30 minutes- it is not a short distance. -There is a $150 security hold on your credit card upon rental. The contract states that the hold will be released upon return- it took over a month for the funds to be released and my rental was returned with no damages, an hour before return time and with a full tank of gas. Story Time: The woman at the front desk who was assisting me with getting my rental was extremely rude and needed to go on lunch of switch to the day shift to fix her attitude. While she was making small talk with me she asked me to select an option. I asked her what was it for and she quickly said, "oh it's just standard stuff for the rental." I selected the smaller option because I did not want to get any additional charges and began to sign the rental agreement. Then she tells me to insert my card and to sign the pad. When I looked at it, the charge was around $250. I looked at her in confusion and asked her about the fee and she said, "It's your insurance coverage for the rental." WHAT? Over $200 for a rental for 2 days? I think not! I told her I did not need the insurance coverage because of my current car insurance. This is when she went from "ok, she's having a bad day." to "God, be with me before I start throwing hands." She pushes for me to get the coverage and tells me to show her my car insurance. I showed her my card and she looks at it and says, "That isn't covered here in Nevada." Something didn't feel right so I just told her it was ok and I would take the risk. She does my paperwork over again - clearly extremely upset- then tells me to sign the pad. She THROWS the paper work my way and says nothing else. I ask her where do I go to get my rental and she quickly says "Straight ahead, section 3." I went outside hoping I was going the right way and the guy who cleans up the cars assisted me. He had the customer service skills that people at the front desk needed. If you do decide to ignore the warnings, pay close attention to what you're agreeing to, signing and paying for. Also, I checked with my car insurance and they do in fact cover car rentals in Las Vegas.

I placed my rental through Uber! I should have read the reviews for Fox Car Rental, Las Vegas…read morebefore I rented. I made the assumption that the car rental experieince would be as good as I have had with other car rental companies. I was wrong. Don't make the same mistake! I rented 3rd party, through Uber, which meant I had no class, since I wasn't their client. I was given a lower class car, was not reimbursed for unused gas, experieinced the worst customer experieince. The employees acted like customers were a bother. And my experience is echoed by other's reviews... The agent at the desk told me that because of a new law in Nevada, it is mandatory to pay for it. I showed her that I had full coverage insurance already that includes car rentals. She told me that that doesn't matter. Everybody has to pay this now because of the new law. Not accurate. I also pre-paid for fuel and was told that I would receive a pro-rated refund for unused gas. Turns out, upon arrival that this is not accurate. No credit was given for my 3/4 tank. I found out after returning home that this was untrue and the insurance costed more than the car. I spoke to a billing agent and was told that no refunds can be issued because I signed it. I had no choice to sign it and believe the agent as the car was already paid for. Either the agents don't know the law and are accidentally cheating consumers, or this office operates using this technique to increase revenue. Either way, I did not save any money, and this company doesn't deserve your patronage.

I admit I was scared to come here. Fox seemed shady enough, like don't make it worse! Then it…read morehappened, Priceline assigned me Ace! It was non refundable so I had no choice. It's honestly sketch looking from the outside. You cannot park near the door, you have to manage a long walk from the parking area, unless you come in on a shuttle. I made the mistake of driving down the rental car return land thinking I could park closer. Nope! Not the most fun w limited mobility. Once inside it's like night and day. Clean, modern, good music. My first time in I got Leah. She's a doll! Like I said it was my first time. The policies are wild to me, after dealing w bigger brands. Larger deposit, you can ONLY go to 4 states in their cars, if you don't have a flight you can't rent without some kind of proof of residence, and my favourite was that you must provide a receipt at drop off showing you got gas within 5 miles of them! That being said, my first time I got an Elantra. It was newer but had almost 40k miles. It was clean and no odor, but the key was wild looking. They have boss at the exit who takes a video of the car going out. I chose to get out, I don't want to be filmed for anything I don't need to be. I left and all was well. I had a killer deal and decided to stay longer. Thinking it'd just be the extra day rate, I called. Ha! $15/day PLUS whatever your rate was. So didn't appreciate it but I did it. Return tried to catch me up with dst, and they give you an hour from the time you pick it up which I appreciate. We talked about it, the time was adjusted, no additional fees. The next time Priceline assigned them again. I got a different guy helping me. I never buy their coverage, the card I use and my insurance cover me. I told him no. I looked at the total on the way out. It looked right, but I didn't realize it was additional on top of what I'd already paid until later. Again I got an Elantra. This one had less than 3K miles on it. Boss was at the gate again, you leave the contract in the car for him, so I didn't see it til I left. They were close to closing but I called customer service. They said they'd escalate it and open a ticket. I've dealt w rental companies before, I didn't feel good about it. I called back and got someone at the actual location. He said he'd have the manager listen to the call again the following day. Gave me a local number and said to follow up if I didn't hear back. I didn't so I reached out. I got DeAngelo and that was the best thing that could've happened. He told me the same as the other guy, and that if I said no, it'd be refunded. He said he'd follow up w me the next day, he also gave me his email. I let anxiety get me and I sent him an email the next day, and right after pressing send. He called me. He joked I didn't trust him, and initially I wasn't sure. I'm glad my tone was chill in my email, DeAngelo is awesome! He apologized and refunded the charge, I thanked him for being a person of his word. Sadly it's rare. I had to get another car, I encountered Reinna. She's also fabulous! She did try to tell me I couldn't rent bc I wasn't flying, after we cleared that up she also saw my history and I had no problem. She uses wipes for EVERYTHING! A woman after my own heart. I carry a bag when I first get a car. It's got wipes, sanitizer, etc to get things wiped. I'm glad I did too, the cleanup isn't always the best. I got another Elantra with 2900 miles. It appeared clean, but I thought I lost something under the seat. There was large crumbs and a grape living out its dream of becoming a raisin. I encountered Brandie at return. Comedic and thorough. She deleted my phone out before I even walked away! Next time I got Leah again. Excellent customer service again. I needed an suv, ended up w a Tucson again w less than 3k miles. Interior could've been cleaner. This time they left the previous person's receipt in the console. Alllll their info right there. I left it. Brandie and I talked about it at return. She cracks me tf up! Boss at the exit finally remembered me. I guess in part bc I get out for filming. He's solid tho, very nice. I've interacted with DeAngelo a few more times since. I told him I didn't mean to bug him, but he appreciates hearing from his customers and made me feel at ease. Pros- New, low mileage fleet AMAZING staff - Thanks again to Leah, DeAngelo, Reinna, and Brandie! Y'all understand customer service and care! 60 min grace from when you pick it up Cons- The building setup The policies - 4x now and no one's ever asked for that receipt Cars need to be cleaned better I had another rental but got assigned to Gilespie. Ngl I was bummed to not see my buds at Ace! The pros outweigh the cons for me, and now I'm excited when assigned to them.

Seamless experience from initial checking to exiting the parking lot…read more Leticia was exceptional and even assisted in connecting bluetooth

Had a great experience with both the shuttle ride and getting the rental. I want to thank Mr. Clint…read morefor helping us out and making it quick and easy to get our rental. He was very professional and knowledgeable for all the questions we had.

Too bad I can't select a NEGATIVE 5 star for rating purposes. This was the worst experience Ive…read moreever had with a rental car agency starting with the car they brought me was FILTHY and reeked of smoke, the body (white, er, beige) was absolutely dirty with mud and dead bugs and rims that you couldnt the original color of by how dirty they were. AND the car has temporary plates on it and a gas tank that was at least an eighth of a tank short of full. Thats not even the worst - the worst was when it came time to PAY for the car this rental company charged me every kind of fee this and tax that and INSURANCE (I had no choice but to buy theirs at $15.33 a DAY when I carry 2 different car insurance policies that MORE than covered me in the rental not to mention my MC credit card auto coverage) airport fees (wasn't even close to the airport for the airport to charge fee's) - so the bill came to $287.39 for a 2 day rental. So much for my less than $90 original quote. And good luck reaching anyone in the proper department to assist you with questions about your bill - never once an answer in at least 30 attempts, no joke. THIS IS "ACE" CAR RENTAL - STAY AWAY!